Juan Espinal

Service was okay, sold me a car that literally a month later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the phone is a circus and no help. DO NOT BUY FROM THEM!!!!!! More

by BMORGEN4310 Verified Customer Verified Customer

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* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Poorly handled * Lack of accountability * Weak or no communication or responses * No customer relationship awareness or flexibility to problem solve * Lack of transparency * Poor execution when delivering final product, windshield cracks, chips, mats, paint chips, dents, emergency tire kits * Lack of cross-department knowledge, policies, contracts, warranties * The experience reflected poor internal coordination and a lack of communication between departments. More

by Yt Verified Customer Verified Customer

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Juan and the Universal Nissan team provided excellent service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the grea service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the great experience. More

by Jlouis15 Verified Customer Verified Customer

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All dealerships are the same; bait & switch and take up an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing bod an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing body parts, and of course Universal Nissan would not take care of it - unbelievable. More

by bd Verified Customer Verified Customer

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Compré mi Nissan Kicks aquí y la experiencia fue increíble de principio a fin. El proceso fue transparente y sin presiones. Muchas gracias a Eddy Rivera por su paciencia y profesionalismo. ¡Altament increíble de principio a fin. El proceso fue transparente y sin presiones. Muchas gracias a Eddy Rivera por su paciencia y profesionalismo. ¡Altamente recomendados!" More

by papojuan Verified Customer Verified Customer

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I had an absolutely outstanding experience purchasing my car, and it was all thanks to the incredible service I received from this employee. From the moment I walked in, Luis Garcia was welcoming, attentive car, and it was all thanks to the incredible service I received from this employee. From the moment I walked in, Luis Garcia was welcoming, attentive, and genuinely interested in helping me find the perfect vehicle. They took the time to listen carefully to my needs, answered all of my questions with patience and honesty, and made sure I felt confident every step of the way. What really stood out was their professionalism and transparency ,there was no pressure at all, just honest guidance and support. Their knowledge about the vehicles and financing options was impressive, and they went above and beyond to ensure I got the best deal possible. The entire process was smooth, stress-free, and even enjoyable, which is rare when buying a car! I truly appreciate their dedication and exceptional customer service. I couldn’t be happier with my purchase! Michelle Rosado More

by michellejenrosado Verified Customer Verified Customer

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I had a very pleasant experience at Universal Nissan. The entire team was incredibly attentive and thoughtful throughout the whole process. They took the time to explain everything in detail and made sur The entire team was incredibly attentive and thoughtful throughout the whole process. They took the time to explain everything in detail and made sure all of our questions were answered. I really appreciated their patience and professionalism. Highly recommended! More

by belamri.hafsa Verified Customer Verified Customer

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The entire process was smooth and seamless, my interaction with all employees was professional. Mike Perez went above and beyond. interaction with all employees was professional. Mike Perez went above and beyond. More

by tjbalth Verified Customer Verified Customer

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It’s been a long time since I felt like the dealership really tried to earn my business. I have been a loyal Toyota buyer for 25 yrs. I like what u are doing with the Nissan brand and your sales people really tried to earn my business. I have been a loyal Toyota buyer for 25 yrs. I like what u are doing with the Nissan brand and your sales people are top notch. I did not know that I was going to buy a car but was sold on the personal experience. Nice work More

by EHINGERB Verified Customer Verified Customer

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Excellent service, thank you Amir and Juan, was the best experience ever. 100% recommend. Come and see them experience ever. 100% recommend. Come and see them More

by DIAZRUBEN1460 Verified Customer Verified Customer

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