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Juan Espinal
80 Reviews
Dealership Experience
7 yrs, 2 mos
Industry Experience
12 yrs, 4 mos
Languages Spoken
English
Spanish
80 Reviews
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80 Reviews of Juan Espinal
August 26, 2026
I’m gonna call her Joy… She was incredible. She stated that it was her first sell on a brand new car. But you really couldn’t tell she was so attentive and she got us in a car with no down paym She stated that it was her first sell on a brand new car. But you really couldn’t tell she was so attentive and she got us in a car with no down payment. I would recommend her to anyone. And It was a Joy working with you. More
by mae2352.md
Verified CustomerOther Employees Tagged: Joyvida
July 21, 2026
Compré un automóvil usado de 2021 el lunes 13 de julio de 2026 y como estaba lloviendo muy fuerte no logré ver que tenía el cristal delantero con un golpe en el centro y la punta de eje del lado del chofer l 2026 y como estaba lloviendo muy fuerte no logré ver que tenía el cristal delantero con un golpe en el centro y la punta de eje del lado del chofer liqueando la grasa y haciendo un golpecito al girar que al día siguiente y hasta hoy ha seguido aumentando. Lamentablemente el concesionario no le hizo el supuesto 101 multi point inspection que el Sr. Joshua Gum me indicó online que se le estaba haciendo. No pude notar esas cosas por las inclemencias del tiempo. Y entiendo que se conocía acerca de los defectos y no tuvieron la dignidad de darme esa información. Conozco bastante de mecánica automotriz y se que el problema ya existía antes de comprarlo. Le envié un email tanto al vendedor el Sr. Eddy Rivera y al gerente de ventas el Sr. Juan Crespo y me indicaron que hoy lunes 20 me avisarían para poder ayudarme con la situación pero no he recibido respuesta acerca. More
by gustavoberrios42
Other Employees Tagged: Juan Crespo, Sam Sahman, Eddy Rivera
June 29, 2026
Thank you for all your help. The guy that helped me was very nice. Will come back The guy that helped me was very nice. Will come back More
by laurent012368
Other Employees Tagged: Keith Priestley, Sarfaraz Ahmed, Victor Arana, Thomas Delgado, Oliver Bauvil , John Booth, Gabriel Carillo, Luis Garcia, Christopher Gonzalez
June 24, 2026
Amazing experience with the sales person Thomas Delgado. He was not pushy and took us to the process with knowledge. He was not pushy and took us to the process with knowledge. More
by GEAGOMEZ
Other Employees Tagged: Thomas Delgado
May 27, 2026
Service was okay, sold me a car that literally a month later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the later I had to replace all tires. Found out that I did not have a spare tire, also the key fob is not working properly. Trying to get someone on the phone is a circus and no help. DO NOT BUY FROM THEM!!!!!! More
by BMORGEN4310
Other Employees Tagged: Mark Renert, Deya Oumallal, Juan Crespo, Ruben Matos, Michael Perez, Richard Harris, Gina Nava , Eric Matos
May 23, 2026
* Lack of customer care and service awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Misrepresented warranty contract * Untrustworthy * Frustrating * Disappointing * Unprofessional * Inconsistent procedures, policy awareness * Poorly handled * Lack of accountability * Weak or no communication or responses * No customer relationship awareness or flexibility to problem solve * Lack of transparency * Poor execution when delivering final product, windshield cracks, chips, mats, paint chips, dents, emergency tire kits * Lack of cross-department knowledge, policies, contracts, warranties * The experience reflected poor internal coordination and a lack of communication between departments. More
by Yt
Other Employees Tagged: Keith Priestley, Ruben Matos, Victor Arana, Oscar Maldonado , GM Guillermo Faria provided a resolution, demonstrated flexibility, and instructed management, including Rubin and Juan, to follow through on the customer’s concerns. Leadership is entrusted to make decisions that enhance the customer experience, build tr
May 22, 2026
Juan and the Universal Nissan team provided excellent service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the grea service. From describing the vehicle to discussing our trade and the final price, everyone was professional and knowledgeable. Thank you for the great experience. More
by Jlouis15
May 09, 2026
All dealerships are the same; bait & switch and take up an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing bod an entire day. I regret buying the scam “Certified Pre Owned” cost me $900 in repairs at the local dealership one week later and was missing body parts, and of course Universal Nissan would not take care of it - unbelievable. More
by bd
Other Employees Tagged: Sarfaraz Ahmed, Victor Arana, Thomas Delgado , Drenis Ozuna
April 05, 2026
Compré mi Nissan Kicks aquí y la experiencia fue increíble de principio a fin. El proceso fue transparente y sin presiones. Muchas gracias a Eddy Rivera por su paciencia y profesionalismo. ¡Altament increíble de principio a fin. El proceso fue transparente y sin presiones. Muchas gracias a Eddy Rivera por su paciencia y profesionalismo. ¡Altamente recomendados!" More
by papojuan
Other Employees Tagged: Richard Harris, Eddy Rivera
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