Universal Nissan

After a week of searching for a dealer who will give me a good quote for my car and make the process of trading for another car, less stressful, I finally came to the right place! Not only did they not wast good quote for my car and make the process of trading for another car, less stressful, I finally came to the right place! Not only did they not waste my time with all the back and forth, but they listened to what I wanted and made sure I left satisfied and in a timely manner! Thank you so much Will Morris & Jacob Mcneely ! More

Two weeks waiting on a second key and auto book. I noticed some problems with my Rouge. Talk to my sales person and the manager. Alexis Vasquez was nasty, said I could trade it in on a new car instead noticed some problems with my Rouge. Talk to my sales person and the manager. Alexis Vasquez was nasty, said I could trade it in on a new car instead of 2 week old 2018. I said I going to call corporate office and then his tone got softer. I am disgusted with the treatment after they get your money. This is my second vehicle and last at Universal Nissan More

I had an extraordinary great experience!Diego was I had an extraordinary great experience! Diego was EXCELLENT! All step of the way. Professional, respectful, knowledge, willing to answer all our que I had an extraordinary great experience! Diego was EXCELLENT! All step of the way. Professional, respectful, knowledge, willing to answer all our questions. Gave accurate answer to all our questions. His professionalism, knowledge, and willingness to please and assist us as customers deserves an A plus. He made our shopping experience an extraordinary!one. Thank you for having him. More

Great experience. Chris O was knowledgeable and professional as always. He worked with me to get exactly what I wanted. Took his time and answered all my questions. Finance team was also wonderful professional as always. He worked with me to get exactly what I wanted. Took his time and answered all my questions. Finance team was also wonderful. More

Missing Keys and poor service !!This is my new edited Missing Keys and poor service !! This is my new edited version It is with great sadness and reluctance that I am writing this review - but after Missing Keys and poor service !! This is my new edited version It is with great sadness and reluctance that I am writing this review - but after 3 days of being ignored by Universal Nissan - here goes. After searching high and low for a car that fitted our $20K budget we decided to visit Universal Nissan. We were shown a high mileage Nissan Rogue that was actually in very good condition. One of the things we always check for after being burned previously is the car has 2 keys. We asked the salesman and he advised us YES it does have two keys. So we put a deposit down until we had insurance in place. On returning to collect the car we gave over our certified check and signed all of the various bits of paper work. The car was then driven to the front of the building for us to collect. The salesman got out of the car and gave me ONE key, I asked where the other was to which he told me it only had ONE key. I informed him that was what not what we were buying a car with ONE key...to which he replied 'it is sold AS IS'...does this mean they could have removed the engine or a couple of wheels between me leaving a deposit and collecting the car ?... I said not happy and dont want the car - he said leave it with me and I will get back to later today with a solution. Later that evening he called to basically say his manager had the same stance and the car is sold AS IS and they would not be supplying me with another key. Over the last three days I have emailed managers and staff at Universal Nissan to which I have recieved NO REPLY. We thought buying from a main dealership would supply us with a level of comfort knowing that they would sell decent cars with a decent service sadly this is not the case. I also feel concerned that they told me the car was 'Certified Used' - I thought this gave some protection but not so sure now...I would like to know what CERTIFIED USED means...when I checked the nissan website this only applies to cars below 80K miles - mine has done over 100K...so was the certified USED sales just a sticker on the windshield ? BUYER BEWARE ! More

Mr. Disla es una persona muy profesional en su trabajo. Es honesto, transparente, sincero y brinda una excelente asesoría a sus clientes. Para nosotros ha sido muy grato conocerlo ya que nos brindó mucha s Es honesto, transparente, sincero y brinda una excelente asesoría a sus clientes. Para nosotros ha sido muy grato conocerlo ya que nos brindó mucha seguridad para comprar el vehículo. Bendecimos su trabajo. More

Erick Disla was a Great salesman. Got me what I have dreaming of for years! Will definitely refer him to other people. dreaming of for years! Will definitely refer him to other people. More

Nissan helped me out with a brand new car ! They had excellent service and everything went smoothly. Thank you to them! Shout out to the Juan’s!! excellent service and everything went smoothly. Thank you to them! Shout out to the Juan’s!! More

Erick Disla fue muy informativo en el proceso del compra de mi nueva pathfinder me fue informando a diario en el proceso de espera tuve mis dudes pero al final todo salio bien Gracias por todo Erick! de mi nueva pathfinder me fue informando a diario en el proceso de espera tuve mis dudes pero al final todo salio bien Gracias por todo Erick! More

Chris Green is very professional, efficient and my company and I can really depend on Chris every year as we grow our fleet of trucks, thank you Chris for all you do, sincerely Rafael Medina owner and company and I can really depend on Chris every year as we grow our fleet of trucks, thank you Chris for all you do, sincerely Rafael Medina owner and CEO of Royal Palm Pest Control.. More