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Universal Nissan - Service Center

Orlando, FL

4.4
147 Reviews

147 Reviews of Universal Nissan - Service Center

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August 09, 2016

WORST Customer service I feel it necessary to post how unhappy I am with the service department at Universal Nissan of Orlando. On July 18, 2016, I had to take my Versa Nis More

by Wandy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JORGE PRADA, Tony Figueroa
Aug 10, 2016 -

Universal Nissan responded

Thank you for bringing this situation to our attention. First and foremost, We would like to apologize for any inconvenience we may have caused you, as well as any miscommunications from our Service Department that has led you to your distrust in our dealership. We are discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal. We would like to learn more about you case, a member of management will reach out to you.

August 02, 2016

Excellent I give Universal Nissan 5+ star. I was in just to see at future cars and Hector Santiago did an amazing job. Everything from greetings to the end he p More

by Leyla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Santiago
Aug 03, 2016 -

Universal Nissan responded

Thank you for taking your time to leave us your positive comments. We are delighted to hear that you had a positive sales experience with us at Universal Nissan and Hector provided you with excellent service. We are looking forward to serving all of your Nissan needs in the future.

April 17, 2016

I had a wonderfull experience, Mike J. is a great sales representative, that made the purchase of my vehicle hastle free. I would recommend Mr. Jahangir to anyone who is interested in purchasing a new a us More

by dplaza1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike jahangir
May 25, 2016 -

Universal Nissan responded

Thank you for taking your time to leave your comments. We are delighted to hear that you had a positive experience here with us at Universal Hyundai. Congratulations on your purchase and thank you for your business. We are looking forward to serving all of your automotive needs in the future.

April 08, 2016

Service fell flat on their face 2 days to perform an oil change with a early morning appointment on a new car, pathetic. Also, just called and my warranty replacement armrest is in, More

by Twizzty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Macias
March 03, 2016

Poor seevices We went to check our Nissan Rouge and the lady in the front desk to us to do a walk in. Well we did and they told us to leave the car overnight. And n More

by Mylene01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin
Mar 09, 2016 -

Universal Nissan responded

I am very sorry your past experience with us was not satisfactory. At Universal Nissan, we strive for the best customer service. I appreciate that you brought this experience to our attention so we can avoid any future situations similar to this from occurring.

February 12, 2016

don't honor what they promised. When I purchased my Truck on 2014 they told me I can do a car wash when needed. I did use this service at least every other month for about 1 1\2 year More

by migui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alberto Santos
Mar 09, 2016 -

Universal Nissan responded

I am deeply sorry this happened to you a few months ago. This is highly uncharacteristic of our staff, as we pride ourselves on marketing our products and services honestly. I am very grateful that you brought this to our attention and if there is anything we could do for you in the future, please do not hesitate to contact me. My email is Jessica.colon@universalnissan.com

September 29, 2015

PLEASE READ THIS REVIEW BEFORE DOING BUSINESS WITH UNIVERSAL If you are looking for a business that will rip you off, then Universal Nissan is the place for you. I had my car "fixed" at this location for $835, o More

by newmr015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saul, Paul Conklin
Sep 29, 2015 -

Universal Nissan responded

Hello Ryan, as we expressed via Facebook to your comments, we want to express our apologizes on your recent experience here at the dealership. Your responses have been forwarded to our General Manager, Mr. Dan Toomey for personal attention as we take situations like yours seriously and would like to do our best to improve your perception of our establishment. Again, you are invited to call to speak directly with Mr. Toomey or our Service Director Tom Grabbe if you haven't already received a message.

September 05, 2015

Poor repair service after you buy their vehicle My NV 200 Cargo Van year 2015 by Nissan entire IT package went out. I have been trying to get repaired by Universal for 2 weeks. They said it would More

by SadieSue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
employees is not listed
September 01, 2015

"Always Excellent Service" I brought my 2012 Rogue in for routine services as usual that day. As always I'm greeted with a warm friendly smile as well as a willingness to assist More

by Tiger52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Virgilio, Adriano De Oliveira, Francisco Melendez
August 23, 2015

Fast, easy & excellent I leased an Altima in 2014 and was interested in exchanging my lease to purchase something bigger. I went in for an oil change and left with a 2015 Ro More

by Kgray89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Santos, Norm Leblanc