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Universal Nissan - Service Center

Orlando, FL

4.1
149 Reviews

149 Reviews of Universal Nissan - Service Center

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May 09, 2021

I love bringing my two Nissan vehicles to Universal Nissan. The service is always top-notch, the service advisors are always friendly and professional. My overall experience is quite satisfactory. More

by PHD42017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Nissan responded

We appreciate this wonderful review and your loyalty! We will pass this on to the team. Take care!

May 09, 2021

Nissan always has the best customer service. The service rep stated that he called me to say my car was ready. I did not receive any calls More

by SMESS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Macias
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Nissan responded

Thank you for sharing your experience with us.

May 08, 2021

Can usually get car scheduled in for service exactly when I want. Friendly service. Good prices on service, even better when coupons are listed on website. If an error is made, they make it right. Advisor ke More

by RZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Akim
May 10, 2021 -

Universal Nissan responded

This was great to read. We appreciate you taking the time to share your experience with us. This is what we strive for with every customer and we thank you for trusting us with your business.

May 08, 2021

I appreciate the honesty in the service department. Jimmy was very helpful and explained things well. I felt that I was informed each step of the way. More

by brendaarts2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy in service department
May 10, 2021 -

Universal Nissan responded

Thank you, for this wonderful review!

May 07, 2021

Julian sanchez always takes good care of us and is very kind and helpful. He answers all my questions. Happy with maintenance at Nissan. No issues. More

by KAYE.WINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian sanchez
May 10, 2021 -

Universal Nissan responded

Thank you for such a kind review. We are delighted to hear about your great experience with us.

May 07, 2021

I have used Universal Nissan for all car maintenance since I purchased my Altima there. My service representative, Jonathan Arocho always does a great job of advising what needs to be done to my car. More

by JANETWILSON44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Arocho
May 10, 2021 -

Universal Nissan responded

We appreciate this wonderful review and your loyalty! We will pass this on to the team. Take care!

May 07, 2021

Starting with making an appointment, everyone was friendly and professional. Jonathan explained everything my Titan needed and provided the best options. The services was good and fast. More

by GMV211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Arocho
May 10, 2021 -

Universal Nissan responded

This was great to read. We appreciate you taking the time to share your experience with us. This is what we strive for with every customer and we thank you for trusting us with your business.

May 07, 2021

He give excellent customer service and advice. He is ver professional and patient also friendly I would recommend everyone to go to jimmy hi is the best More

by DONNAMENZIE2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy , Angel Rodriguez
May 10, 2021 -

Universal Nissan responded

Thank you, for this wonderful review!

May 07, 2021

The service was exemplary. The amenities are not what they used to be. I really want to have loaner cars after I’ve spent over $6k dollars in the last year or so. I’d even take a rental but you no longer More

by kirchman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Macias
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Universal Nissan responded

Thank you so much for your feedback. We will be sharing this with our team. Have a great day.

May 07, 2021

Patel Did an outstanding job, taking care of the repairs on my car and making sure my family was safe. He has outstanding communication skills and he’s very detail. Great job thank you Patel More

by Michael_dreier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patel - service rep
May 10, 2021 -

Universal Nissan responded

Thank you for this kind review, much appreciated!

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