Jorge Macias

I highly recommend avoiding this dealership. In July, I traded in a 13 year old Nissan truck for a new Rogue. The new car had several problems (broken side window retract mechanism, broken dome In July, I traded in a 13 year old Nissan truck for a new Rogue. The new car had several problems (broken side window retract mechanism, broken dome light assembly, and a bad battery). Took 3 service appointments to resolve. After waiting 3 weeks for the 3rd appointment, the service department cancelled my appointment with just 2 days notice (scheduled technician was no longer available and all other technicians fully booked). I asked to speak to a supervisor and was told that George Maicais would call me back. He did not do so. Was only able to reinstate the appointment after complaining to a sales manager (Alex). After 2 of the 3 repairs, I was sent videos confirming completed work. One showed someone else’s car. One showed confirmation that my tires were good (???) with no reference to the window mechanism repairs. Makes me wonder what work was actually performed on my car. After the 3rd visit, the AC fan failed. Because of so many problems with this new car, I asked to speak with a service manager. The service rep, John, said his manager Jorge would call me back. But, Jorge did not do so. At this point I have no intent to return to this dealership and I am hesitant to ever purchase another Nissan product. More

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Purchased a use car less than 30 days and and the team there did a great job replacing malfunctioning headlight and dying battery at no cost to me. there did a great job replacing malfunctioning headlight and dying battery at no cost to me. More

by alwardtc Verified Customer Verified Customer

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The very best. Thanks so much. Heaven bless you all. I couldn't have asked for anything more. Many blessings to you all. Keep up the good work. Thanks again. Thanks so much. Heaven bless you all. I couldn't have asked for anything more. Many blessings to you all. Keep up the good work. Thanks again. More

by CHICHIGOTFREE2 Verified Customer Verified Customer

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I want Universal Nissan to know that i am so happy and proud to say that you guys have amazing deals and i have the best Nissan because of your Amazing Staff Member, Mr Sarfaraz Ahmed! He is very knowle proud to say that you guys have amazing deals and i have the best Nissan because of your Amazing Staff Member, Mr Sarfaraz Ahmed! He is very knowledgeable and a skilled professional. He provided with excellent customer service. Thankyou Mr ahmed and Thankyou Universal nissan for a pleasant experience. Happy New Year in Advance. More

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The dealer was great took care of my needs and picked a great car for Me great car for Me More

by JETELVE Verified Customer Verified Customer

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Great service and superb customer service. Will recommend this dealership and Javon to everyone I know Will recommend this dealership and Javon to everyone I know More

by MROD081962 Verified Customer Verified Customer

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The service team does not help any of their customers! Every time I get my car serviced it comes back with a whole new problem, then when bringing it to the staffs attention they treat you with no respect Every time I get my car serviced it comes back with a whole new problem, then when bringing it to the staffs attention they treat you with no respect and are not willing to help correct the concern. And please never mention warranty to the service staff its like they hear that word warranty and send you away without considering to help the issue! WORST customer service department I have encountered I think I need to go to another company and get rid of this Nissan I have now! More

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Service department is a SCAM. Brought our Armada in because we have gone thru 4 batteries in the past year. Robert Hillseth tried to tell us it is just the battery after we explai Brought our Armada in because we have gone thru 4 batteries in the past year. Robert Hillseth tried to tell us it is just the battery after we explained it was just checked and was fine. SUV kept dying after parked for 10 minutes. Verified by Robert as he tried to start it when we got to the dealership. 4 hours later Robert called and said it was a Main 140 amp Fusable link that was the problem. and it was over $200 parts and labor. After arguing with him that the vehicle would not run at all with that fuse blown and one of his techs must have jumped it wrong and caused the damage to get into the service bay. Robert was done with talking with me and handed me over to Jorge Macias. The next day Jorge called to say the vehicle was ready and the total was over $500 with the Diagnostics and computer reprogramming. He finally admitted they must have caused the Fuseable link damage because the vehicle COULD NOT HAVE RUN to get it in the service bay, and took it off the bill. He still charged me for the Diagnostics and not the computer reprogramming. There is a known issue with this year vehicle that draws a parasitic drain on the battery. This should have been covered by the dealership and passed on to corporate Nissan, not the consumer. You own the car when you buy it but the computer software always belongs to Nissan. They are responsible to provide a bug free application and update it as necessary at their cost. A 4 year old $65000 SUV should not have these issues. To be treated like a tool by the service department and have them not own up to their mistakes. I wonder how many other people have been scammed by them into parts and service that was not necessary. GENERAL MANAGER: Please look me up on the service report, I would love to talk about this. it was dropped off for service on 05/07/2022. We were told you would not talk to us when we were there. More

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I had very poor service work. It took 3 days to figure out I needed battery even after diagnostic tests by AAA said it did They straight lied to me about needing alternator.I was g It took 3 days to figure out I needed battery even after diagnostic tests by AAA said it did They straight lied to me about needing alternator.I was given the run around.My poorest service ever(shade tree mechanics) More

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CJ is an outstanding salesperson. Great and easygoing to deal with. He is real gem to this organization. Great and easygoing to deal with. He is real gem to this organization. More

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