Universal Toyota

My third car/SUV This was my third purchase from Universal Toyota, my second from Ernest Ayala. I was able to tell him specifically what I needed and he found the Rav This was my third purchase from Universal Toyota, my second from Ernest Ayala. I was able to tell him specifically what I needed and he found the Rav4 that was perfect for me. Any issues I had were dealt with quickly and positively. More

Unsatisfactory I was told insurance would go down, all rates are rising, and both were false. I believed them, I was rushed, don't use them. I was told insurance would go down, all rates are rising, and both were false. I believed them, I was rushed, don't use them. More

Great Toyota Dealer I went in for an oil change on my 8 year old Avalon and walked out with a 2018 6 cylinder Camry XLS. I had been thinking of a trade to get updated s I went in for an oil change on my 8 year old Avalon and walked out with a 2018 6 cylinder Camry XLS. I had been thinking of a trade to get updated safety features for 6 months. I couldn't pass up the offer so traded. I have been driving the Camry a few days and enjoy the ride. David Rivera was my saliesman. He was terrific explaining the instrumentation on my car. Still need some followup on it. Lots to learn! Ariel Garza in Service is also great. Friendly and professional staff all around. This was my 3rd car purchase from Universal Toyota! Definitely recommend them. More

Awesome dealership!!! The knowledge and professionalism of the salesmen and staff was great. They were not pushing and listened and answered all questions. I would defini The knowledge and professionalism of the salesmen and staff was great. They were not pushing and listened and answered all questions. I would definitely recommend Universal Toyota. 😀😀 More

Best sales guy I was not sure if I could get the truck but my salesman keep things honest and positive and helped me make it work and was also very patient. I loved I was not sure if I could get the truck but my salesman keep things honest and positive and helped me make it work and was also very patient. I loved that he never promised something he could do and always understood my concerns and needs. He was also very excited for me which was very sweet. Werner will definitely have me refer others. More

Great Dealership We buy all of our vehicles at Universal Toyota and have them serviced. Both of my sons have Toyotas and are serviced there,. It's quick and friendly. We buy all of our vehicles at Universal Toyota and have them serviced. Both of my sons have Toyotas and are serviced there,. It's quick and friendly. We just bought a 2018 Tundra and could not be happier as they gave us a great deal More

Stellar Toyota Dealer Excellent and knowledgeable sales staff and service staff throughout the dealership. A pleasure to work with professionals who take pride in the quali Excellent and knowledgeable sales staff and service staff throughout the dealership. A pleasure to work with professionals who take pride in the quality of their service. More

Service Center Needs it’s Tires rotated and balanced. Drove into the dealership due to some vibrations while traveling on a long distance road trip. I wanted to get my wheels checked and rotated. The ini Drove into the dealership due to some vibrations while traveling on a long distance road trip. I wanted to get my wheels checked and rotated. The initial contact with the service staff was very nice however this is where the service experience just turned into an experience of frustration. The first express service attendant said that their department didn’t handle tire rotations, I had to go across the aisle and get a regular service maintenance agent to get things started. I went there, the reception was friendly but this employee wanted no part in helping me and was told to return to the previous express maintenance agent because “they can take care of it too”. At this point I got the clue that no one wanted to help me. As I waited in line the first express maintenance agent looked at me with feigned interest and said “I’ll help you out”. However, the body language of this employee said otherwise. I stood in line for another 15 mins before the 3rd person decided to take my situation on. This time I was told that my car did not meet Toyota Care Basic warranties because I was over 12000 miles (my odometer read 12347). He then proceeded to inform me with emphasis that I would have to be charged $70 to get my tires rotated and balanced. He was telling me that it was what his manager told him to tell me. I decided not to go get my car checked due to the terrible service I received but not before calling calling my service center at Family Toyota in Burleson, TX and asking them for their opinion about my situation. They told me that’s not how it should’ve been no matter how busy it was and if I really needed it, to go ahead and phone another toyota dealership to get it looked at. Called Red McCombs to explain my situation and they told me to bring my vehicle over there and they would look at it. I left this dealership’s service center and before leaving the initial attendant had to apologize for the poor service. To the social media/management team of Universal Toyota, please rotate and balance the tires in your service department, thank you have a good day. More

One Satisfied Customer First time my wife and I went, we were not happy with the sales rep or manager. 2 weeks later, we took a second chance and meet up with a new sales re First time my wife and I went, we were not happy with the sales rep or manager. 2 weeks later, we took a second chance and meet up with a new sales rep... Joe Gutierrez and his trainee, all I can say is he made up from our first bad experience. When it is time to get my new truck and I will definitely go back and look for Joe. More

Costumer service is very satisfied I’m very satisfied with the service that the salesperson rendered to us they are very friendly polite .Salesperson,Parts Services personel and Finance I’m very satisfied with the service that the salesperson rendered to us they are very friendly polite .Salesperson,Parts Services personel and Finance Group meet my needs during my visit. More