Universal Toyota

SAWYER D DILLON is one of the worst sales people at this dealership. He was friendly to start and offered free samples of cheesecake that his wife makes and sales, then when it came time to discuss the mark dealership. He was friendly to start and offered free samples of cheesecake that his wife makes and sales, then when it came time to discuss the market adjustment it all went south. He got upset and told me that he was not going to remove the market adjustment. He then called Jose Otero, sales manager, who wasn't even present to inform me that he was going to contact Toyota Financial and revoke the great rate that he got me, and make sure that no other dealer would be able to get that rate either. It was a special financing rate that Toyota offered on the new vehicle depending on the model which I had already checked online. So then I demanded my deposit back as I was not going to be threatened by a sales manager over the phone which Sawyer called off of his personal phone and put on speaker. While demanding my deposit back Sawyer told me "I wasn't the person who messed up your credit." Mike Chambers who was the sales manager on duty at that time, asked me what the issue was and took the time to see about fixing the issue. Mike was able to correct the issue. Sergio in finance did take really good care of me and wanted to make sure everything was taken care of. I said it was, but I still shouldn't have been treated this way. I am completely disgusted with how the Sawyer and Jose talked to me as a customer which was completely uncalled for. I have bought over 5 different Toyota vehicles in the past few years, and this was by far the worst experience at any Toyota dealership that I have been too. I would avoid buying a car from here and look at another dealership. The service department here so far has been great and has taken care of me for all of my Toyota's needs, just don't look at buying from here. More

I recently bought a 2023 Supra MT Universal Toyota made the process easy and seamless! They had great customer service and curtesy. They were transparent with me regarding the delivery date and accom made the process easy and seamless! They had great customer service and curtesy. They were transparent with me regarding the delivery date and accommodated my schedule even though I am 4 hours away! The sales Rep Robert Perez, his Manager Michael Chambers, and their finance Manager Jose De La Garza took great care of my wife and I. They were very open and forthcoming regarding the details and pricing of my purchase. I also felt like my requested trade in amount and monthly payments were exceptionally met. We also thought there was a possible issue with the car (there wasn’t), and their service team immediately started taking steps to fix the issue. They even made accommodations to get us home and ship the car! Luckily we did not end up having to do this. I highly recommend making your next vehicle purchase with Universal Toyota! More

This is my second review for service done a different car of mine, and the service was once again excellent. No doubt I will seek out Mark the next time I have service at Universal Toyota. of mine, and the service was once again excellent. No doubt I will seek out Mark the next time I have service at Universal Toyota. More

I have used the service department routinely for years at Universal. From my experience it has ranged from good to poor, I'm sure for a range of reasons. This was the best experience by far mainly for Mark. Universal. From my experience it has ranged from good to poor, I'm sure for a range of reasons. This was the best experience by far mainly for Mark. Definitely felt he was on top of things and thanks to him and the service department as a whole, I was out the door in no time and well informed on the services performed. More

Jesse Trevino was courteous, professional, and knowledgeable. We are grateful for the exceptional customer service he has consistently provided when we take our vehicles to be serviced. While we d knowledgeable. We are grateful for the exceptional customer service he has consistently provided when we take our vehicles to be serviced. While we don't live near the dealership, we only visit Universal Toyota because of Mr. Trevino's attentiveness and his prompt attention. More

While purchasing my new vehicle I had the pleasure of working with Robin Ma. 10/10 recommend. the staff is friendly, fast and worked hard to get me a good deal. Even after Purchase respond time to any qu working with Robin Ma. 10/10 recommend. the staff is friendly, fast and worked hard to get me a good deal. Even after Purchase respond time to any questions I have had, has been very fast and all communication has been pleasant! He got us for a test drive and all paperwork done in a timely manner! was not an all-day process. Will go back for any further deals. More

I definitely had an extremely negative experience with Universal Toyota. I've been shopping around for a truck for a while now and one was posted on their website. I reached out the same day the posting w Universal Toyota. I've been shopping around for a truck for a while now and one was posted on their website. I reached out the same day the posting was up and arranged to drive down from Austin and take it for a test drive. I left Austin at 5pm and sat in traffic for a couple of hours on 35. When I arrived I asked for the salesman and he went to grab the keys. He came back out of the office and let me know that apparently one of the manager's best friends (his words) had just put a deposit down on the truck 5 minutes before I walked in. I was obviously a bit surprised and mentioned the fact I'd driven down from Austin. He then told me that it's policy for them not to allow a deposit to be put down like that when someone is coming in from out of town to see the same vehicle. I can only conclude that in this case since they knew I was coming down, the manager (Gabe I believe) made the decision that helping out his "best friend" was more important than sticking to policy. To add insult to injury, the offer from the manager to 'make things right' was to pay for my gas. Completely missing the point of where all my frustration is coming from. It was also telling that the manager himself couldn't come out and speak to me and used the salesman as the go between to have to deliver the news he didn't have the courage to deliver himself. I'm sure people have had plenty of good experiences there and I'm happy that's the case. I think I just got on the wrong side of the wrong manager and got screwed in the process. I do think though that it's worth knowing that rules apply sometimes to some people but can be broken when it's easy or convenient to someone in a position of some authority. I'd keep that in mind when choosing whether or not to purchase a vehicle from Universal Toyota. More

I had an appointment scheduled for December 23, 2022 at 3:30 pm and Jesse Treviño tells me that he could not attend me because the rubber alignment machine is damaged, but I went to the service area and as 3:30 pm and Jesse Treviño tells me that he could not attend me because the rubber alignment machine is damaged, but I went to the service area and asked the mechanic Francisco and he told me that the machine was in perfect condition that if I paid for the service that it is 100 they could align it , the car is under warranty bad service More

I recently just purchased a certified used vehicle from this dealership. I have been coming to this dealership since 2017 and have always had excellent service. This includes their service department. this dealership. I have been coming to this dealership since 2017 and have always had excellent service. This includes their service department. More