Universal Toyota

I will NEVER STEP FOOT IN THIS DEALERSHIP AGAIN! Most UNPROFESSIONAL, DISORGANIZED dealership I’ve dealt with! They sell you a car and then the service after the sale is zero at Universal Toyota!!! You w UNPROFESSIONAL, DISORGANIZED dealership I’ve dealt with! They sell you a car and then the service after the sale is zero at Universal Toyota!!! You will waste days of your life and never get anything solved. Not even with upper management!!! TOTALLY USELESS!!!! Service MGR. Rick- useless!!! More

Jose was a class act from start to finish! Knowledgeable, very personable, and went out of his way to ensure my husband and I received top notch service. We left completely satisfied with our buying experien very personable, and went out of his way to ensure my husband and I received top notch service. We left completely satisfied with our buying experience with Jose and we love our brand new CHR!! More

Look for Paul Antony Garcia if you plan to buy used vehicle. Very responsive. What make him stand out is after i purchased the truck, he spent time under the heated sun to help me (moren like do it for vehicle. Very responsive. What make him stand out is after i purchased the truck, he spent time under the heated sun to help me (moren like do it for me as he did 95% of the work) get my sport car on the dolly so I can tow home. The problem is my sport car is lowered so he helped figure out tricks to get it on the dolly. Took about 1.5hrs to get it done. The next day I texted him thinking the interior light of my truck doesnt work, he called me back immediately. In short, ask for Paul. More

NEVER again will I come here. I had $4,000 to give down and all I was looking for was a low monthly payment. All they were concerned with was having to pay for inspection fee and bank fees, not to mention and all I was looking for was a low monthly payment. All they were concerned with was having to pay for inspection fee and bank fees, not to mention they wouldn't even reduce the price of the vehicle I drove that had a spiderweb crack in the windshield. Take your money and business somewhere else. Even though I guarantee they need us more than we need them right now with this whole covid thing, they will not work with you in anyway shape or form. More

Poor Service Department Took my Toyota in right on time for my appointment for a routine oil change, new wiper blades and an air filter. Two hours and $160.00 later it was f Took my Toyota in right on time for my appointment for a routine oil change, new wiper blades and an air filter. Two hours and $160.00 later it was finally done. I had to go to the counter and ask what was taking so long before anyone even bothered to check on its progress. The car had not been washed, the wipers blades were so big they looked like they belonged on a giant construction vehicle, and no apology or explanation as to why it took so long. I fared better than the lady next to me in the waiting room that had sat there for over an hour and a half only to find out they never entered her car into the line up for repair. Then they were going to charge her well over a hundred dollars to hook up their machine and tell her why the engine light came on. Never again! More

Very professional; not pushy; didn’t spend unnecessary time at dealership. Smoothe transaction. Over all great experience for vehicle shopping and buying process was exceptional time at dealership. Smoothe transaction. Over all great experience for vehicle shopping and buying process was exceptional More

Sales persons Ohannes komorian made purchasing my new 2019 Toyota Rav4 a very pleasant experience. He is very professional and listened to my needs and he is give me good deal. Thank you so much, Univers 2019 Toyota Rav4 a very pleasant experience. He is very professional and listened to my needs and he is give me good deal. Thank you so much, Universal Toyota! I wouldn't shop any where else! I love my new car! More

Best service ever Shopped around this one the best Went to four other car dealerships this dealership was more interested in helping me and taking time to show me the vehicle . Not the sale of the car Went to four other car dealerships this dealership was more interested in helping me and taking time to show me the vehicle . Not the sale of the car More

Universal Toyota San Antonio = Worse dealership EVER!!!! My family and I experienced the worst customer service ever! DO NOT WASTE YOUR TIME OR MONEY WITH THESE DISORGANIZED, UNCARING, CONDESCENDING PEOPLE My family and I experienced the worst customer service ever! DO NOT WASTE YOUR TIME OR MONEY WITH THESE DISORGANIZED, UNCARING, CONDESCENDING PEOPLE. My family was super excited to have found our next new vehicle so I prepared everything needed to finalize the deal. Sadly, when I went there as previously agreed upon to pick up the vehicle it wasn't ready as they promised. I had already spent over 6 hours the first day at Universal Toyota picking out the SUV and had been passed off from Ohannes to California Mike. I was NOT interested in wasting even more of our valuable time and energy. However, my family wanted the vehicle we picked there so I kept my cool. After another 4+ hours of speaking to yet ANOTHER salesperson, Jacob, no real progress had been made. They didn't even offer my family water or apologize for the lack of common decency when wasting days of our lives we can never get back. You would think customer service would be a basic standard when people are spending their hard earned cash. All they had to do is have the vehicle prepped so I could be in and out. The so called night manager, Reuben, said he would have the day manager, Adam, call me the next morning well...THAT NEVER HAPPENED EITHER. They are all Worthless unprofessionally that can close a deal with a highly motivated buyer...horrible experience overall. Stay clear of UNIVERSAL TOYOTA More

Helpful Prefer set price rather than haggling. Jon Henry however, was beneficial, caring & concerned. Bought the models most needed for spouse & self, but Prefer set price rather than haggling. Jon Henry however, was beneficial, caring & concerned. Bought the models most needed for spouse & self, but less offered than my hybrid was worth for trade-in of the car purchased from that dealership a year prior. More