University Kia - Service Center

It was pleasant visiting you all everyone was so nice and explain everything well.your sell mangers was very nice and respectful. explain everything well.your sell mangers was very nice and respectful. More

This is the WORST experience I have ever had at University Kia and Kia motors in general. I took my car in for the 3rd time on March 27th because the engine light came on again AFTER they "fixed" University Kia and Kia motors in general. I took my car in for the 3rd time on March 27th because the engine light came on again AFTER they "fixed" the problem back in February. The mechanic went on vacation and then got sick. The dealership didn't even call me to keep me updated. They wouldn't provide me with a vehicle while my car was waiting to get fixed. There reason being, Kia does not provide rentals under the warranty agreement. My husband and I called multiple times to speak with then service manager, Barry. After leaving MANY frustrating messages, he finally called my husband and promised to have something ready for us the following day. He never contacted us with information. He just quit with no notification to us. My husband showed up at the dealership the following Monday and the former service manager made arrangements for us to get a rental until our car was returned to us, which was about a week later. Meanwhile, during all of this, we made MANY phone calls to Arthur, the dealership manager. He was ALWAYS conveniently out of the office. He made NO ATTEMPT to contact us. Our car was returned to us ONE MONTH later, and the only answer Kia motors could give was there is a software issue causing the engine light to come on. The mechanic did everything Kia motors told him to do and he could not find anything mechanically wrong with the car. There was no offer by Kia to update the software to "fix the issue." So, as a public service announcement, do not purchase a Kia because they obviously do not stand by their product anymore. This dealership obviously does not care about their customers! We will trade our car in as soon as we can and completely get away from Kia!!!!! More

They were so nice and helpfully me. and I was so happy they took me in early then my app was. Thank yall. and I was so happy they took me in early then my app was. Thank yall. More

University Kia worked with me to ensure that a Technical Bulletin on my vehicle was implemented correctly and processed as a warranty. Bulletin on my vehicle was implemented correctly and processed as a warranty. More

I am pleased with the service and performance of my car so far. After dealership/manufacturer concluded I had engine problems, I was allowed to use rental vehicle pending completion of repairs on my car. so far. After dealership/manufacturer concluded I had engine problems, I was allowed to use rental vehicle pending completion of repairs on my car. Grateful for Sharon who coordinated and kept me informed on status of service on vehicle to completion. Thank you Sharon More

Very good and friendly dealership Evan is awesome. I would recommend my friends and family I would recommend my friends and family More

They took really good care of my needs, All me questions were answered and they were polite and patient! were answered and they were polite and patient! More

I absolutely love all of the employees at University Kia. The service department is fast and right on time for your vehicle appointment and services. The service department is fast and right on time for your vehicle appointment and services. More