University Kia - Service Center

I got a Kia from them with 20,000 miles the car broke down at 45,000 miles I took it in to get fixed they scratched my car then try to pass it off like nothing was wrong then when I brought it back they down at 45,000 miles I took it in to get fixed they scratched my car then try to pass it off like nothing was wrong then when I brought it back they took a picture before they brought it in and it clearly showed there was no damage when I brought it in so they took a week to fix something that only takes a few hours to fix then they scratch my car and tried to just push it off on me like nothing was wrong then gave me an attitude when I force them to put me in a rental car for a day I came back to get my car they didn't wash it they barely busted and the scratches are still there they are highly unprofessional And rude do not get any cars or service from them More

I am nice saying just one star for this review, I don’t even think I should give them one star. My 2020 Kia soul is now back at University Kia for the third time for them to give me a wheel alignment. I ho even think I should give them one star. My 2020 Kia soul is now back at University Kia for the third time for them to give me a wheel alignment. I hope the third times a charm and they finally do it right. But they will never get any of my business again I am telling you do not go to University kiakKen More

THE WORST DEALERSHIP ON THE PLANET!!! They never keep promises and they never call you back! I called check on my vehicle and tell them how frustrated I am from the lack of communication and they hung up promises and they never call you back! I called check on my vehicle and tell them how frustrated I am from the lack of communication and they hung up on me. Now they won’t answer my calls. More

Stay away from service dept!!!!!!Worst.experience.ever. I don't think i've ever wrote a bad review before but, if i can help save one person from this xx, then boom here ya go. Long story short 6 weeks they don't think i've ever wrote a bad review before but, if i can help save one person from this xx, then boom here ya go. Long story short 6 weeks they had my car 6 WEEKS, and costed me 3k. The Car wouldn't start so we had it towed to kia. Service dept called few days later and said they figured out the problem, car was good to go. Then he says but, your radio won't turn off, was that happening before? said nope that's a new one. He then stated that it was where we jumped the car off,( it's a hybrid, curse me for wanting to reduce my stupid carbon footprint) I said i know you can't jump hybrids under the hood, he said well the tow truck did it. I said nah the tow truck driver knew not to and he loaded it up and brought it straight to kia without getting under the hood or the trunk. Didn't hear anything on the car for a week, so i called, was told my tech has been working for kia 22 years and he can't figure it out and he is on the phone with kia head quarters going back and forth trouble shooting. Said ok cool text me, keep me updated. Another week goes by, nothing. I call again they tell me the service person that i had been talking to was no longer there and he was suppose to have called to asked if they could run a 230 dollar diagnostic. I said well i'm kinda screwed here so run it. Got called back wasn't what they thought, but they knew now and that is was ganna be a 800 dollar part. Once again what can i do? So order the part dude. Didn't hear anything for awhile again. So called they said oh your part came in should be thursday. waited for a call back, text, e-mail, carrier pigeon. Heard nothing so i called back on a monday. oh your part got her saturday we are ganna have it till at least wednesday. I mean why not they had it over a month by this time what's 2 days? Got a text that same day which was 8/31/20 car should be ready tomorrow by 5:30 after all, omg awesome and a day earlier than expected!! Then asked if price had been discussed, said no sir only the 230 diagnostic and the 800 dollar part you told me. He said ok its $3200.00.... wait. What? Ok once again what can i do but shell out the 3k and die a little inside. So next day Called at 4:30 was told the finishing touches were being done and it would be good to go at 5:30! In route to kia got called at 5:20 (guess who) now car wasn't ganna be done after all. Said ok, cool(I was only half way through an hour drive to kia),said yah just let me know didn't hear anything so i called 9/8/20 and they said the car was finally ready!!! After 6 weeks! So get there to get the car and ask what did 6 weeks and $3,000 dollars get me? Like seriously i just got to know! This xxx car is worth like 4k on a good day and I'm being generous. I mean muddy paw prints, nephew spilled an entire bottle of formula back there, multiple coffee stains, hit a door on memorial parkway. list goes on man. Looked over the summary there was a battery i never approved and while looking at the rest of the bill i was informed by the service manager that whatever agreement i had with "charlie was not their responsiblity" i asked the service manager what would he do without a car for 6 weeks? How would he manage? Honestly would that not complicate your life a little? He said honestly i'm prepared and have an extra car. I however, suck at life and do not indeed have a backup car. So dear sweet merciful jesus stay away from this place! At least if you need auto repair. Cause for all i know 3k is a good price but no one took the time to say it's this much because of this or that. I just had a poor girl working the counter looking confused as xxxx not knowing what is with this "karen" and then a service manager saying it was his predecessor's fault. Good luck friends. More

Great Place Great Sales and Service Teams. No hassle buying With a team that is helpful and willing to work with you, Very helpful service team both advisers an Great Sales and Service Teams. No hassle buying With a team that is helpful and willing to work with you, Very helpful service team both advisers and mechanics. More

Service Department is awful I have had multiple bad experiences at this dealerships service department. I would not bring my car here for service. I should have stopped going the I have had multiple bad experiences at this dealerships service department. I would not bring my car here for service. I should have stopped going there before now. Not only do they overcharge for simple services, but they also charged me a $120 to diagnose a rattling noise in my car saying I needed new struts at the time, but I later found out with the help of a friend that it was actually a loose screw. We tightened the screw and the noise went away. I am very disappointed with the service at this location. More

Bought an expensive piece of junk. I recently purchased a new 2019 Kia Sorento less than 2 weeks ago. It has been in the service department over 3 days now. Check engine light came on I recently purchased a new 2019 Kia Sorento less than 2 weeks ago. It has been in the service department over 3 days now. Check engine light came on with an engine warning the day I bought it BEFORE I EVEN MADE IT HOME FROM THE DEALERSHIP!!! Took it up there. I was told the “knock sensor” was bad and needed replacing. They ordered the part, let me know when it came in. Went up there to have it repaired. The service representative told me that it would take 3-4 hrs to complete. I ended up bringing it back a few days later to have them replace the part so that I could leave it up there all day and give them plenty of time to have it ready by the time I needed to leave work. Never heard from them all day. At the end of my work day, I called to see if they were done. I was then told, “oh, yours is the one that won’t be ready until sometime tomorrow.” At this point, they had my car for 6 hrs at least and never called to let me know it wouldn’t be ready that afternoon. I was without a car and needing to leave work to pick my child up at daycare before they closed. They came and picked me up from work, loaned me a car off the lot after I lost it when they told me I would have to pay for a rental. The next day, car is not ready. I was given the excuse that the guy working on it was working on it on and off all day and was getting pulled from my car to work on other cars that were being brought in. Day 3, I get a call at the end of the day saying that my car was repaired, but it ended up being some wires that looked like they had been chewed up by a “creature.” Yes, he said “creature.” Then he asked me if I lived out in the country. He was leaning towards saying that this must have been a “creature” that had chewed my wires after I got home. I advised him that it didn’t matter because the light came on after I left the dealership, before I ever made it home. I was then advised that this was not covered under warranty. The car that was messing up a few miles down the road from buying it was not covered. After I lost my mind at that point, I was told that they would take care of the bill this time, but next time if it was brought in with a similar problem, I would have to pay for it. After the car was “repaired,” I drove it home. Stayed for about 30 min before I left to go eat dinner. Check engine light came on with a warning stating that the engine needed immediate attention. So, as of now, I have had my car for 13 days, it has spent over 3 of those days in the shop, and will be back in the shop tomorrow. I am leaving for vacation in a few days and will now have to deal with a rental car to go out of state in. I feel as though I have made a $40,000+ mistake. More

If you want things done right, Don’t GO to University Kia!! I took my car in last week because my window regulator failed and they told me that my window shattered. I have the extended platinum warranty (waste I took my car in last week because my window regulator failed and they told me that my window shattered. I have the extended platinum warranty (waste of money). They kept the car for a week, and wanted me to pay $375 for another window and $100 for the deductible. I was told that the deductible covers the diagnostic. When I tried to speak with the manager he didn’t care to listen to the problem at hand, and days later avoided me when I came in to more problems. Long story short, I didn’t let KIA repair the window. I took the car elsewhere. I paid $175 total. I had my car back the same day. Turns out the window was NOT broken and did NOT need to be replaced!!!! Stay away from this dealership!!! All they do is lie and collect money. If I could give them NO STARS that would be my rating. More