University Volvo
Charlotte, NC
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483 Reviews of University Volvo
Fair and easy buying experience Johnny was great from day one. I was interested in the new V90CC so when I first checked it out, they hadn't even released all the dealer info on it. Johnny was great from day one. I was interested in the new V90CC so when I first checked it out, they hadn't even released all the dealer info on it. He was very knowledgeable and walked me through everything. He was great at keeping in touch via email and answering my numerous questions and was always personable to work with. Experience was so good, when it came time to buy, my wife got a new XC90 also! The rest of the team was excellent as well. Fair trade in values for both cars. Worked with pricing and helped us with needed components and upgrades. Jeff was a great manager. Spoke directly with us through the whole buying process. There were no closed door meetings, everything was straightforward and explained well. Sealing the finance deal with AJ was a cinch and he explained everything well. Overall, the most hassle free buying experience I've ever had. No pressure tactics. The new products are also amazing and am enjoying my new wagon immensely. More
University Volvo is the Best !!!!! First Class all the way around !!!! Staff, Service, and Dealership are top notch ... Will be a repeat Customer !!! Thanks for Eveything !!! Highly Rec First Class all the way around !!!! Staff, Service, and Dealership are top notch ... Will be a repeat Customer !!! Thanks for Eveything !!! Highly Recommended!!! The follow up from the staff was very kind and generous !!! More
Fifth Volvo The S60 is the fifth Volvo which I have bought from University Volvo since 1996. Obviously I am a more than satisfied customer. As my needs have chang The S60 is the fifth Volvo which I have bought from University Volvo since 1996. Obviously I am a more than satisfied customer. As my needs have changed I have purchased in order a sedan, station wagon, SUV, SUV and back to a sedan. More
Fantastic Service The University Volvo team made us feel comfortable when we unexpectedly needed an urgent car repair to complete our trip home to Toronto, Canada from The University Volvo team made us feel comfortable when we unexpectedly needed an urgent car repair to complete our trip home to Toronto, Canada from Florida. We were uneasy about being out-of-country and in an unfamiliar city. Art was very attentive and responsive to our situation ensuring that our repair was completed as soon as possible and offering us complimentary porter service during the time we were without our car. Johnny the porter was very personable and made sure we got to where we needed to be during the repair. Overall this was a great service experience. Our 11 hour drive home post repair was non eventful. Thank you University Volvo! More
The perfect experience buying the perfect S90! I was in the market for a new car and started shopping around. Unlike other dealers, Johnny actually listened and understood what I was looking for. H I was in the market for a new car and started shopping around. Unlike other dealers, Johnny actually listened and understood what I was looking for. He was was friendly, honest and I could trust him. It took me a couple of months to finalize and he communicated promptly throughout and never pressured me and was patient with my many questions. AJ answered all my finance questions clearly. Thank you guys! More
Waste of time-they will sell vehicle out from under you! Drove over an hour to test drive a vehicle listed on Cargurus. Had been talking with Daniel who was expecting me. When I arrived I was the only cust Drove over an hour to test drive a vehicle listed on Cargurus. Had been talking with Daniel who was expecting me. When I arrived I was the only customer there and Daniel was on phone, waited for over 10 minutes for him to finish conversation. While test driving the vehicle he stated that when the vehicle was traded in the technicians went over it thoroughly and everything was good. I asked him about a light on the dash and he said "that is the tire pressure sensing unit and I can tell you now we will not be fixing that, it is very expensive". I was okay with that but felt it could have been said with a little more tact. I also noticed an overhead light was out which he said they would fix. Due to the miles I wanted to know if the timing belt had been changed, he said he would email previous owner to find out. We agreed on a price and he was to let me know about the timing belt. This was late Friday; they are closed on Sunday. When I had not heard from him by Monday morning I called to find out about the timing belt and was told the vehicle had been sold!! Really??? While I was waiting for a response?? At the very least he could have called and said I don't have your answer yet but there is someone else interested in vehicle. Very unprofessional!!! More
Excellent service Johnny and the University Volvo team were very patience during our purchase. Johnny answered every question we asked him. He was very courteous and pr Johnny and the University Volvo team were very patience during our purchase. Johnny answered every question we asked him. He was very courteous and professional. We are definitely coming back the this dealership for our next Volvo car. More
Pleasant experience This was a pleasant experience in picking and purchasing a car. The staff was especially easy to work with. They listened to my concerns and needs and This was a pleasant experience in picking and purchasing a car. The staff was especially easy to work with. They listened to my concerns and needs and did their best to meet them. More
Only Dealership To Consider This is my 6th Volvo that I've purchased. I will never buy a car from any other dealership. I've always received great treatment from buying to servic This is my 6th Volvo that I've purchased. I will never buy a car from any other dealership. I've always received great treatment from buying to servicing. More
best buying experience This experience was far better than any other car buying experience I have had in 35 years of buying cars. Johnny the salesman was extremely educated This experience was far better than any other car buying experience I have had in 35 years of buying cars. Johnny the salesman was extremely educated about all the cars I was looking at. I never felt pressured and the negotiating time was simple and quick. Even after my purchase they have gone out of their way to help with any service or car needs that I have had. More