University Volvo

Great first time experience My wife and I have an older Volvo that we bought in another state. Recently, it was time to upgrade our second car so we started looking at Volvo's. A My wife and I have an older Volvo that we bought in another state. Recently, it was time to upgrade our second car so we started looking at Volvo's. At first, we emailed A.J. a few questions about a great lease deal we saw on the dealership website. He answered quickly, was friendly and never hassled or pressured us about coming in to buy. Later in the week, my wife and I went to the dealership to learn more about our options to get into a new car. Over the years, we have been to many dealerships and we were certainly dreading the usual pushy, insincere sales person that would tell us anything we wanted to hear just to make a sale. Our experience with A.J. and University Volvo was definitely not the usual experience. A.J. was professional, knowledgeable and friendly. He talked to us about the car and offered a test drive. After we drove a car, he was patient with us as we asked for different options, packages and color combinations and made several trips to look at different models. He never pressured us to buy or made us feel hurried to do anything. Once we decided to buy, Jeff helped us with the paperwork and financing. Jeff was also very friendly and made the paperwork process as fast and painless as it can be. Overall, it was a great experience. A.J. has followed up several times to make sure we like the car. He answered my questions about a car feature and even showed me how to use some of the stereo settings I was having trouble with. We will definitely be back for our next Volvo. More

Great dealership! I cannot say enough good things about University Volvo. I recently purchased my 8th vehicle from them and as always am completely satisfied. AJ and I cannot say enough good things about University Volvo. I recently purchased my 8th vehicle from them and as always am completely satisfied. AJ and Jeff are great to work with and always put the customers needs first. The buying experience is always simple. I would definitely recommend University Volvo! More

Poor communication I have had two really bad experiences with my Volvo at University Volvo. Today, by far was the worst. I scheduled maintenance before my warranty was I have had two really bad experiences with my Volvo at University Volvo. Today, by far was the worst. I scheduled maintenance before my warranty was supposed to run out. The warranty was supposed to be 60,000 miles or 5 years, whichever is first. When I made the appointment, the dealership told me everything was fine and the service was covered. I made arrangements to go into work late and took my car in. When I arrived, I was not greeted politely, instead was asked if I thought this was going to be covered by the warranty. I said, yes, as I bought my car in July of 2009 and it was only June of 2014 and it had less than 60,000 miles on it. He proceeded to tell me that my time was up. No warranty so did I want to keep the appointment? He treated me as if I was only there for the warranty and did not care to help me otherwise. He just kept saying your time is up. If my warranty was over, it would have been nice to have known this before I went in for a three hour service. I ended up leaving without having my car serviced. I tried to call back to understand the warranty and the lady that I spoke to was just as rude and combative. It was a very unpleasant experience to say the least. It was so bad that I do not want to go back. Also, beware that if you purchase a pre-owned car that the warranty starts at original inception and not your purchase date. No one explained that. More

Professional, Responsive and Customer Focused I originally contacted University Volvo through their website on a Sunday night and by Monday at 10am I already had an email from AJ Varrichione. He I originally contacted University Volvo through their website on a Sunday night and by Monday at 10am I already had an email from AJ Varrichione. He was responsive, friendly and very willing to answer all of my questions. He was easy to work with and helped me get the car I wanted at a price I was comfortable with. I was able to complete the credit application and received approval before even walking into the dealership. When I arrived the car was ready and waiting for me. Greg Cole had all of the financial documents ready for my review and signature. I was out of there within 2 hours. Car shopping can be a very stressful experience and University Volvo made it easy and enjoyable. I would highly recommend contacting University Volvo before any of the competing dealers in the area. More

Great experience! AJ very easy to deal with via email while trying to research/purchase a vehicle. Gave a great price and fair offer on trade. Deal was very quick and e AJ very easy to deal with via email while trying to research/purchase a vehicle. Gave a great price and fair offer on trade. Deal was very quick and easy. More

This dealership is very nice to work with, professional, helpful and thorough. They contributed a lot for us to buy their product - in marketing and sales, we buy from people we like. I had a wonderful ex helpful and thorough. They contributed a lot for us to buy their product - in marketing and sales, we buy from people we like. I had a wonderful experience with this dealership. More

I've now purchased 2 vehicles from AJ. This has been a very pleasant experience on both occasions. I will most certainly contact AJ and the folks at University Volvo for my next purchase. a very pleasant experience on both occasions. I will most certainly contact AJ and the folks at University Volvo for my next purchase. More

It was by far the best experience I could have asked for. AJ was upfront with me about pricing and didn't try to jerk me around like another dealership I had visited. I appreciated how easy he made this ex AJ was upfront with me about pricing and didn't try to jerk me around like another dealership I had visited. I appreciated how easy he made this experience. More