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Val Ward Cadillac Inc
Fort Myers, FL
971 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 971 reviews
January 10, 2024
ALWAYS great service with kindness,j promptness, and with transparency! Appreciate the update.Customer 20+years! transparency! Appreciate the update.Customer 20+years! More
by FREDMB
Verified Customer
January 10, 2024
We had a great experience here. Bill Griffith, and everyone at this dealership were all wonderful to work with. We highly recommend Bill, and Val Ward to find your next new car! Bill Griffith, and everyone at this dealership were all wonderful to work with. We highly recommend Bill, and Val Ward to find your next new car! More
by jfbasso
Employees Worked With
January 09, 2024
This was by far the best experience I’ve had buying a new vehicle. I will like to thank the personnel at Val Ward , especially salesman Jay Severson . vehicle. I will like to thank the personnel at Val Ward , especially salesman Jay Severson . More
by jun9496
Employees Worked With
Jay Severson
January 09, 2024
Yes, I was well received and treated. Even though I was not their regular costumer, the service adviser came and had a look at my wiper problem. took car in and got it done while a wa Even though I was not their regular costumer, the service adviser came and had a look at my wiper problem. took car in and got it done while a waited. Excellent attitude! Will go back. More
by JOE@GLENOAKSLANDSCAPING.COM
Employees Worked With
Brandon Lentz
January 07, 2024
service was good appreciate the car wash you did charge me $15 for a oil additive on a fresh oil change that wasn't approved by me, i felt that was distasteful i will be back though thank you me $15 for a oil additive on a fresh oil change that wasn't approved by me, i felt that was distasteful i will be back though thank you More
by rickbokman
Employees Worked With
i only worked with service people
January 07, 2024
I felt the technician was thorough in my service visit. All staff are A+ here at this location. All staff are A+ here at this location. More
by ICANRACE
January 06, 2024
Excellent customer service. My car was towed due to dead battery. Service was completed within a responsible time and preformed my normal scheduled maintenance at the same time. My car was towed due to dead battery. Service was completed within a responsible time and preformed my normal scheduled maintenance at the same time. polite, courteous and helpful. Thank you to Jamie Martin More
by DMDBRADY
Employees Worked With
Service dept Jamie Martin
January 05, 2024
The service center employees were courteous. However the wait time was way to long for service However the wait time was way to long for service More
by kbauer13
January 02, 2024
Bill Griffith , was a pleasure to deal with this was my second transaction with him . Jane Flesch in service does an excellent job of getting me in and out as quickly as possible . If you are in the marke second transaction with him . Jane Flesch in service does an excellent job of getting me in and out as quickly as possible . If you are in the market for a Cadillac I highly recommend Val Ward Cadillac. More
by ecdebor
January 02, 2024
Great service great communication made my experience review worthy. I had concerns because my new caddy had developed a whistle type of noise and from past car experiences some how the techs can never l review worthy. I had concerns because my new caddy had developed a whistle type of noise and from past car experiences some how the techs can never locate noises. Well Val Ward was able to find where the noise was coming from address it and fix it all within a few hours! More
by dparkeris
