You should at lest tell us that you are adding a fee for
using our charge card. This is not right. Oil change cost too much as it is. "This not right".
using our charge card. This is not right. Oil change cost too much as it is. "This not right".
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by apdetret33
Verified Customer
Verified Customer
Service Price Transparency
Amazing and quality service.
Always a pleasure working with the team at Val Ward Cadillac.
Always a pleasure working with the team at Val Ward Cadillac.
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by avilaloco
Verified Customer
Verified Customer
Service Price Transparency
Excellent service as usual!
Jane is a godsend. We keep buying from Val ward for the way they treat us
Jane is a godsend. We keep buying from Val ward for the way they treat us
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by JGAA
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2024 -
Val Ward Cadillac Inc responded
Thanks! We always want to hear back from our clients and we're glad you had such an excellent experience with us! We sincerely value your business and look forward to your next visit!
Service staff are stumped with solving a problem with the
car. Technical support from GM can’t solve the problem. There is I guess an apparent design flaw in the A/C system that has no solution except to b
car. Technical support from GM can’t solve the problem. There is I guess an apparent design flaw in the A/C system that has no solution except to bypass other electrical systems. I have had 11 Cadillacs to date. All of the previous ones worked fine. I will work through the situation as best we can and find a different car when the lease on this one runs out. The Service Dept. has done their best…this is not a question of their expertise. I have been very happy with Cadillac for 33 years. But this is not an inexpensive car…I expect a higher level of design and operation.
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by KEITH_FRANKLAND
Verified Customer
Verified Customer
Apr 19, 2024 -
Val Ward Cadillac Inc responded
Good Afternoon Mr. Frankland! We appreciate the kind words and note. Sorry to hear you are having difficulties, as all of us can appreciate how frustrating sporadic issues can be. I spoke with my service staff and was happy to hear you had a chance to drive with our Service Manager. We are always available at 239.249.3434 if we may assist with anything. Have a great start to your weekend Sir.
Great service department with superb customer service and
excellent communication with the customer. Service Representative Dave McKinley is truly customer centerer. Dave is very knowledgeable and will help
excellent communication with the customer. Service Representative Dave McKinley is truly customer centerer. Dave is very knowledgeable and will help the customer with their questions and concerns regarding their vehicle. Dave is also very friendly and a pleasure to work with.
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by JOHN@FIRSTHORIZONCONSULTING.COM
Verified Customer
Verified Customer
Service Price Transparency
Apr 19, 2024 -
Val Ward Cadillac Inc responded
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jane Fless is the best Customer Service person I have
ever dealt with in the automotive industry
ever dealt with in the automotive industry
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by ECLARK60
Verified Customer
Verified Customer
Apr 16, 2024 -
Val Ward Cadillac Inc responded
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
I am glad I have a considerate dealership near me.
Jane is very helpful and kind.
Jane is very helpful and kind.
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by KJOC
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2024 -
Val Ward Cadillac Inc responded
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The thermostat in my XT5 went bad, they replaced the part
under warranty in under two hours. Great job.
under warranty in under two hours. Great job.
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by BWYOUNGJR
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2024 -
Val Ward Cadillac Inc responded
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Jane is always so helpful and the service team as well
along with the knowledgeable and experienced. It shows
along with the knowledgeable and experienced. It shows
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by EPI074
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2024 -
Val Ward Cadillac Inc responded
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I always receive very good service.
Courteous, friendly, without undue delay, comfortable waiting room, professional.
Courteous, friendly, without undue delay, comfortable waiting room, professional.
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by nayrec@msn.com
Verified Customer
Verified Customer
Service Price Transparency
Apr 11, 2024 -
Val Ward Cadillac Inc responded
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
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