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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
933 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 933 reviews

September 27, 2023

Val Ward has been and continues to be the best dealer experience. I am on Caddy #7! More

by Caddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2023 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2023

I was looking for a new XT6 to replace my XT5, and originally made an inquiry online. Julio was without a doubt the best salesman I have worked with in a long time. He was very thorough, professional, More

by michaelds10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Val Ward Cadillac Inc responded

Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

September 24, 2023

Great visit for normal maintenance. Jane, as always, was very accommodating and I was out of there in less than an hour. More

by mcellitti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 23, 2023

Took me about 10 calls before i reached someone Left messages and noone retuned my call. More

by SMITHA1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Sep 26, 2023 -

Val Ward Cadillac Inc responded

Hello Smitha! Thank you for reaching out to Val Ward Cadillac! We want to make sure we can follow-up with you promptly, if you have not already heard from a member of our staff. All of our calls are routed directly to a live operator, rather than any kind of automated call tree, so we would like a little more info if possible to see what may have happened with your calls. Unfortunately, we are limited on Dealer Rater from seeing any additional information such as your name or contact #. If we may still follow up, please feel free to send me a quick note at justinflynn@valward.com with your name and #, and I will personally ensure a advisor calls you promptly. We hope you have an exceptional rest of your day, and look forward to assisting, if we may. -Justin at Val Ward Cadillac

September 23, 2023

They were able to find the problem quickly and had our car ready for us in less than 24 hours. More

by ANGSTADT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these
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Sep 25, 2023 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

September 23, 2023

Jose was great, very courteous and friendly! Appreciated the “no-pressure” approach. The finance team was a great help! We are happy to be a part of the Cadillac family!! More

by j.miller52268
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Villar
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Sep 25, 2023 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2023

Bill made the experience fast and easy . I would recommend Val Ward Cadillac to anyone, More

by Ken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance
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Sep 25, 2023 -

Val Ward Cadillac Inc responded

Ken, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 21, 2023

A couple associates got sick but Fred Walter’s ably stepped in so I was able to keep my appointment. Very pleased. More

by DCOATES2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allan Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you'd be willing to provide more feedback, please reach out to us at (239) 939-2212 so we can assist you further.

September 20, 2023

Smooth, fast and fair process. Some important infos about the car required additional emails ( warranty ). More

by BEHLE2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Iribar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 17, 2023

Great personal service by your team of professionals. Brandon, my service rep, handled everything for me. He even remembered my name and remembered about a previous problem I'd had repaired, and inquired More

by SUE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Service Department
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Sep 21, 2023 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

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