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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
958 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 958 reviews

September 23, 2023

Took me about 10 calls before i reached someone Left messages and noone retuned my call. More

by SMITHA1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Sep 26, 2023 -

Val Ward Cadillac Inc responded

Hello Smitha! Thank you for reaching out to Val Ward Cadillac! We want to make sure we can follow-up with you promptly, if you have not already heard from a member of our staff. All of our calls are routed directly to a live operator, rather than any kind of automated call tree, so we would like a little more info if possible to see what may have happened with your calls. Unfortunately, we are limited on Dealer Rater from seeing any additional information such as your name or contact #. If we may still follow up, please feel free to send me a quick note at justinflynn@valward.com with your name and #, and I will personally ensure a advisor calls you promptly. We hope you have an exceptional rest of your day, and look forward to assisting, if we may. -Justin at Val Ward Cadillac

September 23, 2023

Jose was great, very courteous and friendly! Appreciated the “no-pressure” approach. The finance team was a great help! We are happy to be a part of the Cadillac family!! More

by j.miller52268
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Villar
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Sep 25, 2023 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 21, 2023

A couple associates got sick but Fred Walter’s ably stepped in so I was able to keep my appointment. Very pleased. More

by DCOATES2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allan Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you'd be willing to provide more feedback, please reach out to us at (239) 939-2212 so we can assist you further.

September 20, 2023

Smooth, fast and fair process. Some important infos about the car required additional emails ( warranty ). More

by BEHLE2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Iribar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 17, 2023

Was fortunate to have a great salesman and also a greed, back office financial representative More

by oldtrifreak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! We hope to see you soon!

September 17, 2023

Great dealer. Called for an oil change and they had me in and out within an hour. More

by tim.ohara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gedra, Lisa Davis
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Sep 21, 2023 -

Val Ward Cadillac Inc responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 17, 2023

Great personal service by your team of professionals. Brandon, my service rep, handled everything for me. He even remembered my name and remembered about a previous problem I'd had repaired, and inquired More

by SUE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon, Service Department
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Sep 21, 2023 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

September 16, 2023

Julio made the purchasing process so easy for me, as well as Val Ward Cadillac. More

by wer4golf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura? who did paperwork was great.
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Sep 20, 2023 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!

September 16, 2023

The vehicle was in the shop due to a failure that locked the transmission at low speed (ie. 25 MPH tops). The failure mode displayed was "Reduced Acceleration - Drive Carefully" The defect was first experie More

by David H
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service consultant Jane Flesch - Jane has been very helpful.
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Sep 18, 2023 -

Val Ward Cadillac Inc responded

Hello David. We are very sorry your Cadillac is having an issue! We wanted to let you know that our Service Manager Steve is personally working with a Cadillac engineer to resolve your vehicles issue. We appreciate your frustrations and are working diligently to ensure it is corrected with the utmost efficiency. While our advisors will certainly keep you up-to-date, our Manager Steve Whittaker is always available himself if you would prefer to speak with him directly at 239.939.2212. Thanks again for reaching out and have a great start to your week.

September 15, 2023

Great service Easy to get appointment that’s why we bought from Val Ward very satisfied 5 ⭐️⭐️⭐️⭐️⭐️ More

by MPIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
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Sep 19, 2023 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

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