Val Ward Cadillac Inc
Fort Myers, FL
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Everything went well From the time I dropped off my Cadillac until the next day when we picked it up I was kept informed. The courtesy car loaner set up went well also. From the time I dropped off my Cadillac until the next day when we picked it up I was kept informed. The courtesy car loaner set up went well also. I would suggest to anyone to take their Cadillac to Val Ward. More
Warranty work Had my touch screen panel go out in my SRX. I scheduled an appointment to have it replaced. When the part came in, they called me and I went in. Had Had my touch screen panel go out in my SRX. I scheduled an appointment to have it replaced. When the part came in, they called me and I went in. Had me in and out in 60 minutes, including a car wash! Great job.... More
Outstanding Service The service at Val Ward was outstanding from the time I scheduled the service, the remainder about the service and the service itself and finally the The service at Val Ward was outstanding from the time I scheduled the service, the remainder about the service and the service itself and finally the call to make sure that I was satisfied with the service. All of the employees at Val Ward are friendly and always asking if they can help whether they are assigned to your order or just passing through from other orders. Great Cadillac Dealership from Sales, Service and Bodyshop. I have experienced all area of Val Ward. More
Everyone is so polite and efficient dealership is very clean Exceptional sales staff my sales rep was Sam he was excellent Sam knew all the answers to my questions The service staff is also very knowledgeab Exceptional sales staff my sales rep was Sam he was excellent Sam knew all the answers to my questions The service staff is also very knowledgeable I would highly recommend Val Ward More
Totally satisfied Great people to buy a car from. Quick and easy and met all of our expectations. Samuel was very helpful and thorough and very knowledgable with their Great people to buy a car from. Quick and easy and met all of our expectations. Samuel was very helpful and thorough and very knowledgable with their products. More
Car brought in for oil change. Vehicle was brought in for an oil change and tire rotation. I was greeted promptly and courteously. The work on the vehicle required an overnight. A Vehicle was brought in for an oil change and tire rotation. I was greeted promptly and courteously. The work on the vehicle required an overnight. A courtesy vehicle was provided. The service was satisfactory. More
Car was brought in for oil change, tire rotation and safety The usual great service. Timely, courteous, competent starting with the service advisor Melody. The amount of time spent at the service department The usual great service. Timely, courteous, competent starting with the service advisor Melody. The amount of time spent at the service department was incredibly short but service was highly satisfactory. More
Very efficient! People are always very friendly and service timely. Never a bad experience at this location. Service Rep was Melody and is very helpful. Thanks . People are always very friendly and service timely. Never a bad experience at this location. Service Rep was Melody and is very helpful. Thanks . Bill More
SOLD ME A CAR WITH AN ACCIDENT, NEVER TOLD ME, WHEN I CONFRONTED SALESMAN HE SAID HE DID NOT KNOW IT WAS IN ACCIDENT. CAR HAD A VAL WARD COLLISION STICKER ON IT. DO NOT GO THERE!!!!! I SPENT OVER 23, CONFRONTED SALESMAN HE SAID HE DID NOT KNOW IT WAS IN ACCIDENT. CAR HAD A VAL WARD COLLISION STICKER ON IT. DO NOT GO THERE!!!!! I SPENT OVER 23,000 DOLLARS AND GOT MY CAR 2 DAY LATER. HORRIBLE CUSTOMER SERVICE. More
Went to the dealership looking for a used CTS and left with a brand new ATS. I was completely satisfied with everyone from the salesman to the financing department. They clearly went over the vehicle and with a brand new ATS. I was completely satisfied with everyone from the salesman to the financing department. They clearly went over the vehicle and lease agreement from the beginning to end. Never had an experience as pleasant as this transaction. Thanks for all your help and look forward to doing business with you in the future. More