Val Ward Cadillac Inc - Service Center

Best dealership for Sales and Service. Bill in Sales is great. Jane in the service department is wonderful. Both go above and beyond. Bill in Sales is great. Jane in the service department is wonderful. Both go above and beyond. More

I have been coming to Val Ward for service since 2010 and they are excellent and leased 3 cars and looking forward to leasing again I have 8 months to go on my current lease they are excellent and leased 3 cars and looking forward to leasing again I have 8 months to go on my current lease More

It was great! Work was as promised and vehicle was cleaned inside and outside. Wonderful Work was as promised and vehicle was cleaned inside and outside. Wonderful More

Jane is my service tech. She keeps me very well informed.She is a very knowledgeable person also very personable. All the people I have come in contact with are all very plea She keeps me very well informed.She is a very knowledgeable person also very personable. All the people I have come in contact with are all very pleasant, they seem happy to be working at Val Ward . More

Early in November 2022 the service rep and the parts department ordered a replacement for the buckling dash. It's now late June 2023 and I haven't received the part. Doing the math that's 8 months and department ordered a replacement for the buckling dash. It's now late June 2023 and I haven't received the part. Doing the math that's 8 months and no word or expectation of when it's coming. Is that acceptable? More

Very helpful and quick, very good experience overall thanks to my service advisor and the porters thanks to my service advisor and the porters More

Jane and the entire service department are excellent. Always do a great job. They go above and beyond every single time!!!! Always do a great job. They go above and beyond every single time!!!! More

I’m was met immediately and was quickly checked in. Service was done when promised! Everything was was done to my satisfaction including a recall. Service was done when promised! Everything was was done to my satisfaction including a recall. More

Service was very good and performed in a professional manner. Car was protected and returned very clean. manner. Car was protected and returned very clean. More

Dave responds to your concerns, provides a timely estimate of required or suggested repairs, and keeps you updated on the progress. estimate of required or suggested repairs, and keeps you updated on the progress. More