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Valdosta Toyota

Valdosta, GA

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Vehicles
4.7
448 Reviews
Call Dealership (229) 247-1934
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2980 James Cir

Valdosta, GA

31601

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Showing 448 reviews

October 09, 2023

I bought my daughter a 2012 Toyota FJ Cruiser to have something fun to drive for her senior year at UGA. I was thinking of getting her a Toyota Four Runner when she graduates this year until a few days a More

by Unsatisfied customer
Service Communication
Recommend Dealer
No
Employees Worked With
Names not taken
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Oct 13, 2023 -

Valdosta Toyota responded

Unfortunately, we believe that you've been given bad/misleading/insufficient information about your daughter's visit. After speaking with the Service Advisor and Service Manager, they made it clear that your daughter's boyfriend (that was with her) told us that he did not actually want the vehicle diagnosed for noise. But out in the drive during this discussing, we told them that we would not take the vehicle apart (rendering you unable to keep driving it that day) before knowing that the parts were available, trying to lessen the concern with having the body shop try to diagnose the problem. So our team was trying to be thorough and considerate, but it seems that the same story was not communicated back to you. Hopefully that provides some necessary context, but if you'd like to learn more, feel free to give our Service Manager – Terrill Head – a call at 229-316-4141.

Oct 13, 2023 -

Unsatisfied customer responded

I spoke to both my daughter and her boyfriend. Her boyfriend said he initially asked if the service department had ever heard of a wind noise with the trim above the windshield on an FJ. I told him to ask about it because Toyota should have a technical bulletin about the problem and how to correct it. It is a common problem with FJ's. He further told the service advisor that he didn't want them tampering with it, he just wanted to know if it was something they had information on. They weren't sure who it was that made the comment that the vehicle was so old the parts may not be available but they said they thought it was the service advisor as he had a shirt with a black collar. What I don't understand is why would you make a comment to a customer that their vehicle is so old that parts may not be available before checking on the part. The vehicle is only eleven years old. Telling a customer their vehicle is too old without actually knowing if the parts are still available is not very thorough or considerate. We think it is the clips under the trim. There is nothing wrong with the trim itself.

Helpful
October 09, 2023

Very good experience, great sales person, Very knowledgeable concerning vehicle, Financing very easy,highly recommend this dealership More

by Dherring
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy finance
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September 28, 2023

Kevin was extremely kind. An axle broke while we were visiting Valdosta. They fixed my car very quickly and was very polite and efficient. More

by A-Jay
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Helpful
September 28, 2023

Mary Ashley at Voldosta Toyota was extremely helpful in my search for a 4wd pickup. I would definitely return if I'm ever looking for another vehicle. More

by ti_tiling
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Ashley Tenney
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Helpful
September 08, 2023

The service department, especially Wil, really tries to please the customer. We have used them for numerous years and will continue to use them. More

by kedorminy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
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August 25, 2023

Attentive to detail, great customer service, and thorough in completing a great deal! We are very happy with our service and new vehicle! More

by pbeyer72
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kinsley
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Helpful
August 14, 2023

They did my 5,000 mile checkup in a timely manner. I was able to get an appointment within a day or two of calling. More

by dmafarm
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Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Service man
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July 31, 2023

I had an amazing transaction with them. Juana my sales rep was so patience with all my queries and request. More

by chel
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Recommend Dealer
Yes
Employees Worked With
Bill
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July 23, 2023

Always helpful; always knowledgeable. All people all staff members are cheerful and friendly. I always have time to get us in to take care of our problems promptly. More

by hhamby
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Mora
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July 21, 2023

A very good service, and Chris was really good. The manager work with me and found me a amazing car. More

by Katgerena
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris mendoza
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