Vallejo Hyundai

Vallejo Hyundai responded

Kevin, thank you for taking the time to share your experience with the Vallejo Hyundai service department. We are pleased to hear that our team provided helpful guidance at check-in, clearly explained the work completed, and finished everything within the promised timeframe. We are also glad your vehicle was returned clean and looking its best. Clear communication, timely service, and attention to detail are all important parts of the experience we strive to provide. We appreciate your business and look forward to assisting you with your future maintenance and service needs. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to recognize our service team at Vallejo Hyundai. We are pleased to hear that everyone was courteous, attentive, and focused on keeping you informed throughout your visit. Small details—such as checking whether you need anything from your vehicle, providing an accurate wait-time estimate, and returning the car clean—can make a meaningful difference. We truly appreciate your business and your thoughtful feedback. Our team looks forward to providing the same level of care and attention during your future service visits. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you for choosing Vallejo Hyundai and for sharing your experience. We are pleased to hear that Diana was responsive, helpful, and made sure your questions were answered before you arrived at the dealership. Clear communication from the beginning can make the entire purchasing process much easier and more comfortable. We are thrilled that you love your new car and truly appreciate the opportunity to assist you. Your feedback means a great deal to Diana and our entire team. Congratulations on your new vehicle, and we look forward to assisting you again in the future. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Good morning, I'm sorry to hear you had trouble getting your vehicle's recall completed, and the issues with getting in touch with anyone. It looks like you may have been working with Jordan, who's no longer working at our Hyundai dealership. I'd like to discuss this matter with you further when you're available. Please feel free to email me at jlloyd@vallejohyundai.com. I'd like to get this resolved for you in a timely matter. Best regards, Jessy Lloyd Service manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for giving our Vallejo Hyundai service department the opportunity to address this concern after such a frustrating experience. We understand how discouraging it can be to return multiple times for the same warranty issue, especially when you are still seeing clear signs of an oil leak and are unable to get the follow-up communication you need. We are very pleased that Jessy listened carefully, treated your concerns seriously, and took the time to inspect the vehicle thoroughly. His decision to involve Hyundai’s Warranty Department and move quickly toward replacing the oil pan reflects the level of accountability and professionalism we expect from our service team. It means a great deal that we were able to restore some confidence in the care of your 2024 Hyundai and complete the repair within two days. We sincerely appreciate your history with our dealerships and your willingness to return to Vallejo for assistance. Our team looks forward to providing dependable, professional Hyundai service and helping you enjoy many more worry-free miles in your vehicle. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your experience with our service department at Vallejo Hyundai. We are pleased to hear that you felt welcomed from the moment you arrived and that Irving was helpful even before your appointment by assisting you over the phone. Clear communication and dependable follow-through are essential parts of a strong service experience. It is rewarding to know that our team completed the diagnostic as promised, kept the process straightforward, and made your visit free of unnecessary complications. We truly appreciate your trust in Vallejo Hyundai and your willingness to return for future service needs. Thank you again for choosing our team. We look forward to providing the same professional and reliable care whenever your vehicle needs attention. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Sebastian, thank you for taking the time to share your experience with Vallejo Hyundai. We are pleased to hear that the agreed-upon pricing was honored and that our team worked with you in a friendly and professional manner to reach terms that felt comfortable for everyone involved. Providing clear communication, straightforward pricing, and a respectful negotiation process is very important to us. We want every customer to feel confident in the agreement and comfortable throughout the entire purchase experience. Thank you again for choosing Vallejo Hyundai and allowing our team to assist with your vehicle purchase. We truly appreciate your business and are glad you left satisfied with the overall experience. Our staff looks forward to being here for any future sales or service needs. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your feedback about your recent visit to the Vallejo Hyundai service department. We are pleased to hear that our team maintained good communication and kept you informed about the progress of the work being completed on your vehicle. We also appreciate your comments regarding transportation assistance. We understand that being without a vehicle can create an inconvenience, and access to a loaner vehicle or a complimentary pickup and drop-off option can make the service experience much easier. Your feedback is valuable and will be shared with our management team as we continue evaluating ways to improve the convenience and support we provide our customers. Thank you for choosing Vallejo Hyundai and allowing us to service your vehicle. We appreciate your business and hope to provide an even more accommodating experience during your next visit. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your experience with our team at Vallejo Hyundai. We are pleased to hear that you felt welcomed, respected, and well cared for throughout your visit. Our staff works hard to listen carefully, understand each customer’s needs, and explore the available options so they can make a decision that feels right for them. We want every guest to feel comfortable during the process and confident about the vehicle they choose to take home. We truly appreciate your kind words and your trust in our dealership. Thank you for choosing Vallejo Hyundai for your automotive needs. We hope you enjoy your vehicle for many miles to come and look forward to assisting you again in the future. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Cathy, thank you for taking the time to recognize Diana, Navid, and Michael. We are very pleased to hear that each member of our team contributed to making your experience at Vallejo Hyundai informative, comfortable, and well supported. Diana takes great pride in giving customers the time and attention they need, answering questions thoroughly, and making sure every part of the vehicle-buying process is clearly understood. We are glad her patience and professionalism helped you feel confident throughout your visit. It is also wonderful to know that Navid explained the financing process clearly and made that portion of your purchase both personable and easy to follow. Financing can sometimes feel complicated, so we want every customer to understand their options and feel satisfied with the terms before moving forward. We also appreciate you acknowledging Michael for his assistance over the phone. Providing dependable follow-up and helping resolve concerns after the initial visit are important parts of delivering a complete customer experience. Thank you again for choosing Vallejo Hyundai and trusting our team with your vehicle purchase. We sincerely appreciate your business and look forward to assisting you with any future sales or service needs. Aiman Saleh General Manager – Vallejo Hyundai