Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your experience with us and for the 4-star review. We truly appreciate your feedback. I’m glad to hear that our team was courteous and able to accommodate your financing needs, especially when things were a bit more complex. That’s something we take pride in — working hard to find solutions for every customer. At the same time, I appreciate you pointing out the hiccups with the paperwork. That’s not the level of smooth execution we aim for, and your feedback helps us tighten up our process to make future transactions even more seamless. If there’s anything specific you’d like to share about how we can improve, I’d love the opportunity to connect directly. Thank you again for choosing Vallejo Hyundai. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Hi Bbradieyea, Thank you for your feedback and your positive review. We truly appreciate you choosing Vallejo Hyundai for your service needs. I am pleased to hear that Jordan took great care of you, listened to your needs, and addressed them properly. Our goal is to build long-term relationships based on transparency and integrity, so it’s wonderful to know your service experience was excellent. Please let us know if there is anything you need from us in the future — we are always here to help. Thank you again, Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Hello Gusca3678, Thank you very much for your review and for your valuable feedback. We truly appreciate you choosing Vallejo Hyundai to take care of you and your vehicle needs. If there is anything further you need, please don’t hesitate to reach out. We are always here to serve and assist you. Thank you again, Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Hi Crystal, Thank you so much for the 5-star review and for sharing your experience! I’m thrilled to hear that Gabe and Kylan took great care of you. Creating a professional, organized, and pressure-free environment is exactly what we strive for, so it means a lot to hear that you felt the process was straightforward with no games or “bait and switch.” That’s how it should be. We’re proud of the way Gabe guides his customers and how Kylan keeps the finance process efficient and transparent. Most importantly, I’m glad you left as a happy customer — that’s always the goal. If you ever need anything at all, whether it’s service, questions about your vehicle, or sending friends and family our way, we’re here for you. Thank you again for choosing Vallejo Hyundai. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Hi JB, Thank you for your feedback. I sincerely apologize for your experience at our dealership. We strive to meet the highest standards in every interaction, and it’s clear we fell short this time. Please know that I will be addressing your concerns directly with my team to ensure this does not happen again. We truly appreciate you trusting us with your vehicle, and we will use your feedback to strengthen our processes and improve as a team. As a token of our appreciation and to make up for the inconvenience, I would like to offer you a complimentary oil change on your next visit. Please feel free to reach out to me directly, and I will personally take care of the arrangements. Thank you again for your honesty and for giving us the opportunity to improve. Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Hi Cynthia, Thank you for your feedback and for taking the time to leave us a review. I’m happy to hear that Jordan took excellent care of you and that your service experience was a positive one. We strongly believe in treating every guest with courtesy, respect, and transparency while building long-term relationships based on trust. If you are still experiencing any issues with your vehicle, please let us know. We will gladly look into it and make sure everything is properly addressed. If your concern has not yet been fully resolved, I sincerely apologize, and we will take care of it for you. Please don’t hesitate to reach out if there is anything further you need from us. Thank you again, Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Thank you so much for your incredible feedback! We truly appreciate you recognizing Sandra, Kenneth, and Kylan for delivering such an outstanding experience. Creating a transparent, pressure-free, and customer-focused environment is exactly what we strive for every day, and it means a great deal to hear that this was the best car-buying experience you’ve had. Your kind words about the team’s professionalism, knowledge, and willingness to answer every question reinforce the culture we are building here at Vallejo Hyundai. Congratulations on your new vehicle, and welcome to the Vallejo Hyundai family! If you ever need anything at all, please don’t hesitate to reach out. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for the wonderful feedback! We’re so glad to hear that Cruz was friendly, informative, and helpful throughout your experience. He has a great way of making the process comfortable and enjoyable — and we love that he even helped you test out the sound system with some music suggestions! That’s the kind of personal touch that makes the experience memorable. We truly appreciate your support and look forward to serving you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Hi ZEB, Thank you for your honest feedback and for taking the time to share your experience. We always strive to meet every expectation and properly take care of our guests, and I sincerely apologize that we fell short in your case. Modern vehicles are complex machines with many moving components that can fail over time. Per the manufacturer’s required diagnostic process, the first step was to replace the transmission fluid. Once that service was completed, we were able to continue the diagnosis, which revealed an internal transmission failure. At that point, we were able to move forward with the warranty process. This is exactly what the manufacturer’s warranty is designed for—to cover the repair or replacement of failed components. Unfortunately, routine maintenance services are not covered by the manufacturer. I’m glad to hear that Jordan took excellent care of you and kept you informed throughout the process. Communication is extremely important to us. As a gesture of goodwill, I would like to assist with a portion of the costs you incurred. I will be reaching out to you directly to make those arrangements. Thank you again for trusting us with your vehicle. Our goal is to build long-term relationships with our guests and earn your continued trust in our team and our company. If you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Thank you for sharing your experience! We’re glad our team at Vallejo Hyundai was responsive and able to help make the buying process clear and comfortable while also delivering a great value. Our goal is always to make car shopping straightforward and stress-free, and it’s great to know that came through. We truly appreciate your business and welcome you to the Vallejo Hyundai family! Aiman Saleh General Manager Vallejo Hyundai