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Valley Honda

Aurora, IL

5.0
11,715 Reviews
Valley Honda is the Illinois' largest volume Honda dealership and ranks as one of the top 25 volume Honda dealerships in the U.S. A massive selection of Honda vehicles enable Valley Honda to provide tremendous savings the customer. Most importantly, however, is Valley Honda's focus on truly serving the customer. As a 16 straight Honda President's Award recipient, Valley Honda is recognized by American Honda as one of the highest customer satisfaction dealerships in the country. Huge Volume, Incredible Selection, and Tremendous Customer Satisfaction. This is the Valley Honda commitment to you.
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4173 Ogden Ave

Aurora, IL

60504

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Showing 11,715 reviews

May 26, 2015

Classy Dealership ... Professional Salesman! This is the second time I purchased a car from Bob Navarre's Valley Honda. I appreciated that he set me up with salesman Brandon Brabec. Brandon lis More

by Chris W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 26, 2015

Jonathan was the best! I will never go to another dealer! I was super nervous about getting another car since the previous dealer I was at were so unhelpful and not willing to work with me but Valley Honda wa More

by Kitty,gayle123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Capezio
May 26, 2015

Awesome Customer Service - Tom Propersi!! Thank You Tom and Nick! You made our whole experience easy and made us feel comfortable. Tom you thought of everything and took care to show us ev More

by Shagemaster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Capezio
May 26, 2015

Hands Down Best Experience to Date! I dread stepping foot on a dealer lot, it gives me anxiety. Most all sales people are pushy and I feel like they don't listen cause all they care abo More

by chev1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Randall Rosen, Julie Olson
May 26, 2015

Service was terrific at Honda Valley Our family went home with our first family vehicle just this past weekend. Nikki helped us and was nothing but super helpful throughout the whole pro More

by g&e2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2015

Great Experience! Andy was great for my first-time car buying experience as a new graduate. He was very attentive, detailed, helpful and kind. I appreciate the service More

by paul5
Recommend Dealer
Yes
Employees Worked With
Andy Kovalsky
May 26, 2015

5/18/15 experience I came to the dealer with the intention of getting my rear brake pads replaced for the previously quoted $290. One hour after I arrived, I was told th More

by Steven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 27, 2015 -

Valley Honda responded

Dear Steven, Thank you again for your valued feedback on your experience at Valley Honda. As I stated in my prior communication, I would love to have the opportunity to speak with you about your service experience here at Valley Honda. This morning I met with our Master Technician, Gary Albrecht, and our Assistant Service Manager Luke Martinez to discuss the recommendations made regarding your vehicle. Your brake pads were completely worn and your brake rotors were measured by technician Gary. They specifically measured below the 8mm Honda specification for thickness of brake rotors. This is not uncommon for a 15 year old vehicle with almost 170,000 miles driven. On your November 18, 2014 service visit, we noted that your brake pads were very close to needing replacement but we did NOT recommend replacement at that time. Certainly brake pads can be replaced using non-Honda parts for less money, however, we have seen many situations in which our clients have been dissatisfied with non-Honda brake pad performance, therefore, we continue to use only the quality, genuine, Honda parts our customers expect . Regarding the rotors, it is certainly possible to put brake pads on the vehicle without addressing out-of-specification rotors. However, we believe that following Honda specifications in terms of brake rotor measurement will provide, most importantly, the highest level of safety and performance for your vehicle. Again, our customers expect that we will follow Honda recommendations and specifications 100%. The second item we recommended and quoted for $508 is to replace the right upper control arm assembly because the ball joint is noticeably loose. This may be the repair quote you mentioned was 'close to $700'. In speaking with technician Gary Albrecht, he noted that the ball joint is loose and 'has play' in it. This is an important safety issue, in our opinion. When a ball joint is loose and has play in it, there is risk to our customer's vehicle of separation which would cause the wheel to fall inward or outward potentially causing the driver to lose control of the car. I feel it is our responsibility to always alert our customers of a condition in which their safety is at risk. Of course, should our customer elect not to proceed with the repair, we have at the very least alerted them to the condition of their vehicle. If you would, I'd love to meet with you, our technician (Gary Albrecht) and Asst. Service Manager (Luke Martinez) to discuss this further. My goal is to re-gain your trust and confidence and to work with you to ensure that your vehicle is safe. Sincerely, Bob Navarre Owner Valley Honda (630) 851-5700 (Office) (708) 987-3000 (cell)

May 26, 2015

Amazing!! Bill was fantastic!! He was so helpful with showing me how to use the car he even offered to preset my radio stations! I will be coming back for futur More

by Kristinamo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 24, 2015

Bought a new Honda HRV on May 22, 2015 I would highly recommend this dealership and salesperson, Andy Kolvalsky. Andy provided excellent customer service and was very knowledgeable about More

by MC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Kovalsky
May 24, 2015

New Honda Accord Valley Honda was recommended to my wife and I when looking for a new car for our son. Our salesman was Joe Barsalona who provided excellent customer More

by BrianE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Barsalona, Nick Capezio
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