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Valley Imports

Fargo , ND

4.9
2,857 Reviews

402 40th St S

Fargo , ND

58103

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2,857 Reviews of Valley Imports

June 12, 2021

I recently bought a used vehicle and didn’t even have it for 3 weeks before it broke down and when I tried to come back and tell them all they did was usher me away like that’s not our problem anymore I sho More

by Serenafamily13
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Walz, Bob Lever
Jun 17, 2021 -

Valley Imports responded

The vehicle in question was inspected in our shop and the customer purchased a Vehicle Service Contract (Extended Warranty) in case something did fail on the vehicle. We are sorry that the failure took place so soon after the purchase, but there is no way to know if self-contained parts are at the end of their lifespan or not. The part failure in question is covered by the Vehicle Service Contract that was purchased.

Jun 17, 2021 -

Serenafamily13 responded

I did purchase a warranty on the vehicle it would be the smart thing to do but that’s not my issue. When I first purchased my vehicle I texted you guys and told you that the truck was doing something funny like maybe the transmission was acting up and you never responded back I have all my text messages saying that and never a response but as soon as I give you a bad review you respond quickly I just recently had my truck fixed and it’s running good no thanks to you I’m pretty sure you knew that my warranty would cover my vehicle so that you wouldn’t have to fix it yourself either way nobody should have to deal with that especially not right away.very unprofessional

Jun 17, 2021 -

Valley Imports responded

We apologize for not returning your text messages. Your concern about us knowing that the vehicle had an issue previously is understandable, but that isn't how we do business. We're sorry you feel this way. When we inspect our pre-owned vehicles, we fix anything we find that is not working properly, before we offer it for sale. If the failure you had was with a part that is self-contained, there would have been no way for our technician to know it was going to fail.

June 11, 2021

My appointment was at 9. I made this appointment around a month prior. I was told the service would take roughly 30 min-2 hours. I made the sales team know I had moved and was from out of town. I needed tran More

by TAYLOR.MOLLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Tollefson
Jun 14, 2021 -

Valley Imports responded

We are truly sorry that your experience was not what you deserved. You are correct when you say that we should have done a better job communicating with you during the appointment and we apologize. There is no doubt that we do get behind schedule when repairing and maintaining vehicles as they don't always cooperate with what we are tying to accomplish! But, that is not an excuse for lack of communication. We take customer reviews very seriously because we believe we can learn and improve from them. So, we will definitely work on our communication processes to prevent this from happening again.

June 11, 2021

They didn’t set my mileage back to zero after the oil change and it doesn’t tell you in the book how to do it. More

by CAROLANNPOELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Richmond, John Aarfor
June 11, 2021

Outstanding service. Drop off was quick and easy. Timely service updates were provided. At pick up, paperwork was ready to go, and car was clean. Thank you. More

by lkcasas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Tollefson
Jun 12, 2021 -

Valley Imports responded

Thank you for the opportunity to service your vehicle and for the kind words and 5 stars! We appreciate you!!

June 11, 2021

I’m grateful and relieved to know there’s a local, trustworthy place to take my beloved Volkswagen Tiguan. Thank you, Valley Imports, for everything! More

by JanessaM
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Jun 12, 2021 -

Valley Imports responded

Thank you so much for the kind words and 5 stars! We will continue to do our best to serve you!!

June 11, 2021

Great service I have always been impressed with the people at Valley Imports. Great sales and service departments. This my third car, but first used car More

by DWSTAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angi Bigelow
Jun 12, 2021 -

Valley Imports responded

First, we are grateful for your loyalty! Second, thank you so much for the kind words and 5 stars! We truly appreciate you!!

June 10, 2021

We received excellent service they went above and beyond to meet our needs and fix the problem that we had what's hard 2005 Audi A8L. Keith always provides excellent service and we are always satisfied. More

by ROGER.MULVANEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Jun 10, 2021 -

Valley Imports responded

Thank you very much for the kind words regarding Keith and the 5 stars! We appreciate you!

June 10, 2021

Valley Imports staff were friendly and efficient! They clearly communicated the service done to my vehicle with a video & ensured all of my questions were answered when I picked up my vehicle. More

by JASMINE.HERRINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Lepp
Jun 10, 2021 -

Valley Imports responded

Thank you for the 5 stars and kind words! We appreciate your business!

June 10, 2021

Always friendly to work with and gets my vehicle in quickly. Let me know exactly what my vehicle needs and gives great detail of work. More

by LILGIRL105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
Jun 10, 2021 -

Valley Imports responded

We are glad to hear that you had a good experience! Thank you for the 5 stars and kind words!

June 10, 2021

I always take my vehicle to Valley Imports for my oil change and maintenance. Since I live 200 miles away, they are always willing to fit me in on the days I need. Friendly staff and very thorough! More

by Tonya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angi Bigelow
Jun 10, 2021 -

Valley Imports responded

We truly appreciate your loyalty and are thankful for the 5 stars and kind words!

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