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Valley Imports - Service Center

Fargo , ND

4.7
1,340 Reviews

1,340 Reviews of Valley Imports - Service Center

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November 18, 2021

"Porsche sales Manager Jerry Meier and service Paul always..."

- BICKLERS

Porsche sales Manager Jerry Meier and service Paul always do fantastic job. Totally took care of me to buy out my lease and service my Porsche before I bought it back. Jerry set up all the details and appointments and paperwork Trouble free! This is like the 25 th or so cars I have bought from Jerry at Valley and Paul has serviced most all of them. Tyler Meier, you were great! Tyler picked up my vehicle in Fargo, moved it between glass repair, the dealership, and in and out of service. Then great job of cleanup and delivery back to me! I did nothing but sign paperwork. Great jobs all!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Paul !!!! Tyler - you are the best!
Nov 18, 2021 -

Valley Imports responded

Thank you!!

September 30, 2021

"Wayne was amazing! He took time to show car features that..."

- HARDIER.10@GMAIL.COM

Wayne was amazing! He took time to show car features that I did not know about, the owners manual, turning off my touch screen, and what I could do if my fob battery is dead. The personal service was excellent! Thanks so much!

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Recommend Dealer
Yes
Employees Worked With
Oct 01, 2021 -

Valley Imports responded

Thank you very much for the kind words regarding Wayne!

September 29, 2021

"Fast service, extremely professional and helpful service..."

- NATHSWEN1

Fast service, extremely professional and helpful service technicians. Nice and friendly people to work with!

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Recommend Dealer
Yes
Employees Worked With
Sep 29, 2021 -

Valley Imports responded

Thank you for the kind words and 5 stars!

September 29, 2021

"Terrible communication from service equated to unneeded..."

- MORGAN.SPINA

Terrible communication from service equated to unneeded customer costs. Sold my car because the service isn’t anything I ever want to experience again.

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Recommend Dealer
No
September 29, 2021

"They were very considerate of my questions and prompt in..."

- nancy.johnson2592

They were very considerate of my questions and prompt in answering. They showed respect and patience for my lack of tech ability.

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Recommend Dealer
Yes
Employees Worked With
Sep 29, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us.

September 29, 2021

"The dealership does a nice job sending videos and text..."

- KES

The dealership does a nice job sending videos and text messages with updates, but some of the costs for services weren’t given up front. Additionally, when we went to pick up the car, it took a ridiculous amount of time for them to get the car. Nobody there moves will any sense of purpose

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Recommend Dealer
No
Employees Worked With
Oct 05, 2021 -

Valley Imports responded

We truly apologize for your experience. There is no doubt that we are struggling to find additional employees right now and this is causing us to give our customers less than excellent experiences. We are working on our processes and we will get better!! Thank you very much for your feedback!

September 29, 2021

"Valley Imports staff is very nice and always on top of..."

- Kristen Schaff

Valley Imports staff is very nice and always on top of things when I get to the shop to have my car fixed or need an oil change.

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Recommend Dealer
Yes
Employees Worked With
Keith
Sep 29, 2021 -

Valley Imports responded

Thank you for taking your personal time to complete a review for us.

September 29, 2021

"Scheduled oil change - took 2 and 1/2 hours? Seems..."

- RJOHNSON41

Scheduled oil change - took 2 and 1/2 hours? Seems strange when you have an appt - would try to avoid going again. Said it would take an hour or so? Never thought “or so” would be one and a half hours?

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Overall Experience
Recommend Dealer
No
Employees Worked With
Oct 05, 2021 -

Valley Imports responded

Thank you very much for your feedback! We have been working diligently to fix our vehicle flow through service and we believe we have achieved a much better process. If you consider coming back, I think you will agree that the wait times are much shorter!!

September 29, 2021

"Very friendly, completed scheduled service in a timely..."

- shaun.mckewin

Very friendly, completed scheduled service in a timely manner. The one issue I have, that I thought about after the fact, is that they contacted me during my service to let me know my wipers were streaky and asked if I wanted to pay $75 to replace them. At this point, I had owned the vehicle for just over a week, so why didn’t they replace the wiper blades before they sold it to me?

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 29, 2021 -

Valley Imports responded

We are looking into this and will be contacting you. Thank you for letting us know about your experience!

Oct 04, 2021 -

Valley Imports responded

We hope that we resolved this concern in a timely fashion and that we can continue to earn your business!

September 28, 2021

"We were supposed to get 10% off parts and never did...."

- HENRYSHOFNER

We were supposed to get 10% off parts and never did. Somebody dropped the ball there…

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Recommend Dealer
Yes
Employees Worked With
Oct 01, 2021 -

Valley Imports responded

Thank you so much for bringing this to our attention. By now, you should have been contacted by Tyler in parts about getting you a refund for your 10%. We truly apologize for the mix up.

Oct 02, 2021 -

HENRYSHOFNER responded

I have received the 10% and it has been credited to our account. Thank you very much for handling this for us.I hope this concludes our transactions..

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