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Valley Imports - Service Center

4.7

485 Lifetime Service Reviews

402 40th St S, Fargo , North Dakota 58103

487 Reviews of Valley Imports - Service Center

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January 28, 2020

"Always Good, Prompt Customer Service"

- GRAINBINS4U

,The video report was helpful and I appreciate the great attitudes of ALL the employees. Happy to Help Attitudes!!! I LIKE MY JOB attitudes! That's refreshing :)

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Recommend Dealer
Yes
Employees Worked With
Jan 28, 2020 -

Valley Imports responded

Thank you so much for the kind words!

January 28, 2020

"Levi at the front desk was very nice and helpful when I..."

- kelbylemar3

Levi at the front desk was very nice and helpful when I had questions. The video report I recieved on my vehicle was awesome. No other place has done this. Very great work!

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Recommend Dealer
Yes
Employees Worked With
Jan 28, 2020 -

Valley Imports responded

We are pleased to hear that you like our video process! Thank you very much for the 5 stars and kind words!!

January 26, 2020

"This is the most customer focused dealership and service..."

- BLPODETZ

This is the most customer focused dealership and service department in Fargo. Top notch! The communication we get from the team is excellent. They always make room for us.

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Recommend Dealer
Yes
Employees Worked With
Jan 27, 2020 -

Valley Imports responded

Thank you SO MUCH for the 5 stars and kind words!! We appreciate your loyalty!

January 25, 2020

"Keith was very upfront about the known issue I was..."

- JHUOVINEN

Keith was very upfront about the known issue I was experiencing and informed me that others had been experiencing the heating concerns on the Jetta S. He also created a ticket to Volkswagen on my behalf. Very good job!

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Recommend Dealer
Yes
Employees Worked With
Jan 27, 2020 -

Valley Imports responded

Thank you for the 5 stars and the explanation of your experience! We truly appreciate you as a customer and want to help you in any way we can!

January 24, 2020

"Good job!"

- CMPETERSON654

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Recommend Dealer
Yes
Employees Worked With
Jan 27, 2020 -

Valley Imports responded

Thank you for the 5 stars!!

January 24, 2020

"Good, got me in as quickly as possible. Fixed whatever..."

- DOUGYBABY1

Good, got me in as quickly as possible. Fixed whatever they could to get me back on the road. Signed me up for the first required repairs

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Recommend Dealer
Yes
Employees Worked With
Jan 27, 2020 -

Valley Imports responded

Thank you very much for the 5 stars!

January 24, 2020

"I am very pleased with the transparency and honestly of..."

- OTSTUCCO

I am very pleased with the transparency and honestly of Michelle Alm. She’s really the only person at the dealership I dealt with outside the tech himself. When there’s an issue they address it immediately and I will continue to have my vehicle serviced with them.

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Recommend Dealer
Yes
Employees Worked With
Jan 27, 2020 -

Valley Imports responded

Thank you so much for the 5 stars and kind words!

January 22, 2020

"Apointments are arbitrary. "

- gcm_0664

Even though I made an appointment for services months in advance and arrived on time, a requested part was not available for installation and my vehicle sat idle for over a hour before services began. After driving a hour to the dealership, sitting for a hour waiting to get started was a waste of my time. To add to this, the oil for my 70K service was not topped off and the "Service Required" notification was not reset during the 2 hours it took to perform services. I get it, the service department is over saturated with work, but appointments and the requirements during the appointment should be honored by requested parts being available, service technicians ready, and services performed to standard. Overall, the installation of 1 of 2 parts and an oil change should not have taken 4 hours (I arrived at 8am and left shortly before noon). Thanks and have a great day!

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Recommend Dealer
Yes
Employees Worked With
Jan 27, 2020 -

Valley Imports responded

We sincerely apologize for failing to provide you the experience you deserve as a customer of Valley Imports. We will continue to improve our processes so this doesn't happen again.

January 20, 2020

"Received good and timely service. Staff was friendly and..."

- KEITHINND

Received good and timely service. Staff was friendly and explained the service work that was done. Had to leave my car there but was given a ride home and was picked up the next day.

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Recommend Dealer
Yes
Employees Worked With
Jan 21, 2020 -

Valley Imports responded

Thank you so much for the 5 stars and kind words! We appreciate your business!!

January 20, 2020

"Very friendly and willing to go out of there way to help..."

- MIKE.CONZEMIUS.B44Z

Very friendly and willing to go out of there way to help you with your issue . Was concerned that I was treated special and I felt well taken care of from start to finish!

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Recommend Dealer
Yes
Employees Worked With
Jan 21, 2020 -

Valley Imports responded

Thank you very much for the 5 stars!!

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