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Valley Imports - Service Center

Fargo , ND

4.7
1,343 Reviews

1,343 Reviews of Valley Imports - Service Center

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September 29, 2021

Scheduled oil change - took 2 and 1/2 hours? Seems strange when you have an appt - would try to avoid going again. Said it would take an hour or so? Never thought “or so” would be one and a half hours More

by RJOHNSON41
Overall Experience
Recommend Dealer
No
Employees Worked With
Keith Stroh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Valley Imports responded

Thank you very much for your feedback! We have been working diligently to fix our vehicle flow through service and we believe we have achieved a much better process. If you consider coming back, I think you will agree that the wait times are much shorter!!

September 29, 2021

The dealership does a nice job sending videos and text messages with updates, but some of the costs for services weren’t given up front. Additionally, when we went to pick up the car, it took a ridiculou More

by KES
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Don Tollefson
Oct 05, 2021 -

Valley Imports responded

We truly apologize for your experience. There is no doubt that we are struggling to find additional employees right now and this is causing us to give our customers less than excellent experiences. We are working on our processes and we will get better!! Thank you very much for your feedback!

September 28, 2021

Timely service from a friendly staff at a reasonable price. My experience is always enjoyable. More

by gcm_0664
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Walz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stroh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dzmitry Yatsuk
Sep 29, 2021 -

Valley Imports responded

Thank you so much for the kind words and 5 stars!

September 28, 2021

Michelle had us in and out, very professional and friendly. She is my go too for anything service:) More

by jonathon.bredwick
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Valley Imports responded

Thank you for the 5 stars!

September 28, 2021

Well the dealership and the people working there are amazing. Keith really looks out for you like he would his own child. He really does make me feel safe knowing my car is fully fixed. Keith is also am More

by MACYLOFBERG
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Keith Stroh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Valley Imports responded

Thank you for the kind words regarding Keith and for the 5 stars!

September 28, 2021

We were supposed to get 10% off parts and never did. Somebody dropped the ball there… More

by HENRYSHOFNER
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Braaten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Valley Imports responded

Thank you so much for bringing this to our attention. By now, you should have been contacted by Tyler in parts about getting you a refund for your 10%. We truly apologize for the mix up.

Oct 02, 2021 -

HENRYSHOFNER responded

I have received the 10% and it has been credited to our account. Thank you very much for handling this for us.I hope this concludes our transactions..

September 27, 2021

This is my third visit to Valley Imports, for service to my Mitsubishi Outlander PHEV. For my first visit, I made an appointment online and wrote that I needed help getting the SSID number for my vehicl More

by JOSHUAHS
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Wayne Lepp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Tollefson
September 27, 2021

Exceptional service provided from all involved. I always appreciate their assistance when I bring my vehicle to Valley Imports. More

by ALIDHANANI
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Valley Imports responded

Thank you very much for your kind words!

September 27, 2021

Service dept took good care of me. Were considered of the distance I needed to get back home More

by Lsb
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Aarfor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stroh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Valley Imports responded

Thank you!

September 27, 2021

Very friendly and on time. The courtesy ride was awesome. Car was done and I was out the door way faster than I expected More

by MARKSCZ
Customer Service
Quality of Work
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Alm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Valley Imports responded

Thank you very much for the 5 stars!

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