Valley Motor City

Top Notch Customer Service I met with Chris Richardson to look at Jeep Renegades and was completely at ease with his attentive, no pressure sales style. Chris was very knowled I met with Chris Richardson to look at Jeep Renegades and was completely at ease with his attentive, no pressure sales style. Chris was very knowledgeable about all the features of the car and filled me in on all the great features of the car while I took a very informative test drive. Chris listened to all my requirements including trade-in expectations and interest rate. After talking with his manager, he came back with exactly where I wanted to be with car payment and had completely succeeded in giving me exactly what I wanted. This was by far my best experience in buying a car! After finishing up initial paperwork, Chris introduced me to Travis Hudson to handle the financial part of the deal. Travis was equally competent and friendly to work with. Explained warranty information very well and made suggestions without being pushy! All said and done in 3 hrs I drove away with my new Jeep Renegade. Awesome experience!! More

First time buyer, Lou really helped! I purchased a used 2011 Ford Fiesta from this dealer a few days ago, and thus far I am very satisfied. The car drives well, and Lou was very helpful i I purchased a used 2011 Ford Fiesta from this dealer a few days ago, and thus far I am very satisfied. The car drives well, and Lou was very helpful in getting my paperwork underway as quickly as possible so I could be out with the car the same day. Travis handled my financing and was very polite, friendly, and helped me to understand the process overall. I did forget to check the levels on fluids before driving off, and Lou told me they normally change/fill them but I guess there was a mix up because I checked the levels on a whim the next day and both my oil and coolant were pretty low. However, all it took was a call to Lou letting him know the issue. I brought it back in today and they changed my oil and topped off my coolant, all for free. I know they could have easily told me I was on my own, so I appreciate that this dealer took the time to help me out. I will definitely recommend them to any of my friends and family who would be looking for a car. Thank you Lou and Travis, and thank you Falls Motor City for helping me get my very first car! More

extremely satisfied I can't say enough about how wonderful my experience was, my salesman Kevin Davis was so terrific, he is soooo nice and extremely easy to get along wi I can't say enough about how wonderful my experience was, my salesman Kevin Davis was so terrific, he is soooo nice and extremely easy to get along with, he made you feel like family. I had been looking for a 2016 jeep wrangler for a couple weeks, I found my jeep on their website and couldn't believe the price, I called and talked with Kevin and he told me that was the right price, I told him I would be there the next morning to buy it. I drove an hour to get there, it was ready for me when I got there. Even the finance guy was great, he explained everything and was very nice. I will definitely buy all my cars here and from Kevin. More

Outstanding salesperson Kevin cut through the BS that most car salespeople put you through -- asking what your monthly budget is to fit the payment to it, telling you he can' Kevin cut through the BS that most car salespeople put you through -- asking what your monthly budget is to fit the payment to it, telling you he can't match a price because FMC will lose money and not be able to afford heat and lighting, rush you into a car and rush you over to the finance department, etc. He was very thorough on explaining all the features of my 2015 Dodge Charger and gave tips on setting things up as it was a bit overwhelming. He guided me to a place to test the AWD and encouraged me to drive it like I already owned it. He was very personable to me and my friend and paid attention to every detail we discussed. He has followed up with me on my satisfaction and offered any help he could provide, which included clarification on warranty terms and my request to remove the FMC logo. I can't say a bad thing about Kevin, you can tell he is passionate and motivated in his job -- not just to sell cars, but to sell the RIGHT car for YOUR NEEDS. When you come to Falls Motor City, ask for Kevin. It's a no-brainer, people. More

Kevin Davis is amazing Sales person to deal with I have bought lots of new & used cars over the last 20 years, By far this was absolutely the best Buying experience I have ever had.. I Would highly r I have bought lots of new & used cars over the last 20 years, By far this was absolutely the best Buying experience I have ever had.. I Would highly recommend the Falls Motor City Dealership & Kevin Davis to anyone. More

Great Price, Honesty and 1st Class Service are a rare find I first spotted my vehicle during an online search from my home in Georgia. I called the number listed after office hours to leave a message and And I first spotted my vehicle during an online search from my home in Georgia. I called the number listed after office hours to leave a message and Andy promptly returned my call. The price, photos and description were almost too good for me to believe. I asked Andy to go out and take a few additional photos with a cell phone and send them to me and he quickly did. I immediately got on an airplane and flew one way from Atlanta to Akron Ohio. Andy arranged a courtesy ride for me to the dealership from the airport. The vehicle was exactly as the photos and description. After a quick test drive, I was in and out of the office and driving back to Georgia in 1 hour. Thanks for taking the worry and hassle out of purchasing a vehicle. The savings, services and quality were worth the trip! More

Friendly, accommodating, awesome customer service My husband and I arrived at 4:00 pm and were greeted by friendly staff who helped us right away. We took a test drive, filled out paper work, met with My husband and I arrived at 4:00 pm and were greeted by friendly staff who helped us right away. We took a test drive, filled out paper work, met with a member of the financial team who had all our documents ready within 20 minutes and drove away with our new car all in under an hour and a half. If you are in the market for a new or used car these are the right guys for you! We will definitely be returning when purchasing our next vehicle! More

A Great Experience I worked with Andy, the online sales manager and he was awesome. I emailed him every day and he was prompt with his responses. Then, when it was time I worked with Andy, the online sales manager and he was awesome. I emailed him every day and he was prompt with his responses. Then, when it was time to close the deal, the finance guy, Cole, was equally as awesome. Just an overall good deal!!! More

Great experience Everyone was very helpful and very knowledgeable. I wish someone would have mentioned that a CD player is optional. I would have included in my purcha Everyone was very helpful and very knowledgeable. I wish someone would have mentioned that a CD player is optional. I would have included in my purchase. More

Great Experience Easiest and stress free car shopping we've ever had. Andy was such a pleasure to work with! We will definitely be repeat customers! Thank you Andy Easiest and stress free car shopping we've ever had. Andy was such a pleasure to work with! We will definitely be repeat customers! Thank you Andy More