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Van Bortel Ford
East Rochester, NY
529 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 529 reviews
June 27, 2019
Fantastic Dealership is very friendly and easy to work with. Very honest with everything and willing to go the extra mile for you. Highly recommended Vanbortel! Dealership is very friendly and easy to work with. Very honest with everything and willing to go the extra mile for you. Highly recommended Vanbortel! More
by sadlerkr22
Employees Worked With
June 27, 2019
Quick Lane Inspection Appreciate the time spent on my 2006 F250 Super Duty Pickup Truck which I purchased New at VanBortel Ford. I was happy everything passed except for Appreciate the time spent on my 2006 F250 Super Duty Pickup Truck which I purchased New at VanBortel Ford. I was happy everything passed except for the tires. After 13 years on the Original Tires, it was time for new ones. I knew they were ready... and Service got 4 new ones from the warehouse, balanced and installed them, so everything was taken care of in one day! Thanks so much for that, Service ! More
by Paul12345
Employees Worked With
June 27, 2019
Perlman Review As always your dealership is top shelf. Clayton has taken great care of me with my last two leases. Mark was so helpful with setting up the technolo As always your dealership is top shelf. Clayton has taken great care of me with my last two leases. Mark was so helpful with setting up the technology and answering all questions. More
by David Perlman
June 24, 2019
Well Done While vehicle service isn’t the fun part of car ownership, the dealership delivered on everything they said My car was ready as promised and I was ke While vehicle service isn’t the fun part of car ownership, the dealership delivered on everything they said My car was ready as promised and I was kept posted while I waited I have no complaints More
by Kim&HerEscape
Employees Worked With
June 22, 2019
Super Nice Had a great experience at Van Bortel Ford service center. Everyone was very friendly and helpful. Everyone was smiling, even the ones who weren’t work Had a great experience at Van Bortel Ford service center. Everyone was very friendly and helpful. Everyone was smiling, even the ones who weren’t working with me. Quick turn around too. More
by KylieFiesta
Employees Worked With
June 22, 2019
Regular maintenance Oil change and maintenance contract work done on my car. Friendly staff. Quick service. Glad I took the maintenance contract at the time of purchase Oil change and maintenance contract work done on my car. Friendly staff. Quick service. Glad I took the maintenance contract at the time of purchase. More
by Sandy A
Employees Worked With
June 22, 2019
Tail light replacement Van Bortel helped us communicate with Ford regarding our taillight that was filling with water. This obviously a manufacturing defect because it has h Van Bortel helped us communicate with Ford regarding our taillight that was filling with water. This obviously a manufacturing defect because it has happened to this vehicle twice. Thank goodness for Van Bortel and the helpful service staff who helped us get the replacement for free. More
by AnnBC
June 22, 2019
Great service, they squeezed me in, quality job They could not take me at Quick Lane so service dept got me in at the end of the day they squeezed me in, quality job They could not take me at Quick Lane so service dept got me in at the end of the day More
by Edge7616
Employees Worked With
June 22, 2019
Always great service! I Brought my car in for an oil change and my car needed a new part and service department handled everything and my car was ready much earlier than I I Brought my car in for an oil change and my car needed a new part and service department handled everything and my car was ready much earlier than I expected! More
by Redcargirl
June 22, 2019
Amazing customer service! Dan was our salesperson for the second time. He's always straight forward and a pleasure to work with. The dealership itself is very clean. The servic Dan was our salesperson for the second time. He's always straight forward and a pleasure to work with. The dealership itself is very clean. The service department is honest and keeps you informed when necessary. I will continue to go to Dan and Van Bortel for my purchases and service. I highly recommend them. More
by Michael
