Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Van Bortel Ford
East Rochester, NY
543 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 543 reviews
May 07, 2026
Friendly, thorough, knowledgeable, low pressure, wide variety of options, overall this was a positive experience variety of options, overall this was a positive experience More
by Rural customer
Employees Worked With
Other Employees :
Not sure of his name but guy who went over dashboard and electrical options was super
May 05, 2026
Great service always provided with great attitude by staff who are well rounded and top caliber staff who are well rounded and top caliber More
by Not public
Employees Worked With
April 24, 2026
I’ve been bringing my Escape here for service for years. Excellent service every time!! Shout out to Denise (quick lane) and Ryan (service advisor) who always make my experience excellent. Lets not forge Excellent service every time!! Shout out to Denise (quick lane) and Ryan (service advisor) who always make my experience excellent. Lets not forget the technicians who’ve worked on my vehicle- Thank you for a great job too! More
by Dmtony2001
Employees Worked With
April 18, 2026
The service department is excellent- courteous and professional. The work was done in a timely manner and the staff explained everything without being condescending. I will definitely return for futur professional. The work was done in a timely manner and the staff explained everything without being condescending. I will definitely return for future services! More
by Fusionlover
Employees Worked With
March 26, 2026
Very friendly people the wait wasnt long at all and explained how they work was done explained how they work was done More
by w699044152
Employees Worked With
March 01, 2026
Salesman was professional and at delivery car orientation was informative and excellent. I would not hesitate to recommend Van Bortel to anyone looking to buy or lease. was informative and excellent. I would not hesitate to recommend Van Bortel to anyone looking to buy or lease. More
by Don
February 19, 2026
They seem to have a hard time keeping commitments on timing with regard to vehicle readiness for pickup (new vehicle) and service (after sale). When calling, there was a game of finger pointing. None timing with regard to vehicle readiness for pickup (new vehicle) and service (after sale). When calling, there was a game of finger pointing. None of this was horrible, just unprofessional and wasting my time. New vehicle customer, treated kinda like old news. Probably similar to any dealers these days. More
by Usahockey
Employees Worked With
February 14, 2026
Fourth new vehicle I've ordered through this dealership, and each time there was never any high pressure, hidden costs/fees, or misleading pricing. Sales staff is always friendly and very helpful. Communica and each time there was never any high pressure, hidden costs/fees, or misleading pricing. Sales staff is always friendly and very helpful. Communication from Claxton was timely. Get all my servicing done there. Highly recommend. More
by Admiral ElJay
February 10, 2026
The best service department. Want a brake job on a Saturday with no appointment? Got it. Any brand. Faster and better than the actual dealers of the cars we own. Want a brake job on a Saturday with no appointment? Got it. Any brand. Faster and better than the actual dealers of the cars we own. More
by GregInNy
Employees Worked With
February 01, 2026
Great experience buying a car at this dealership. Very friendly salespeople and quick service. Very satisfied customer. Thanks Very friendly salespeople and quick service. Very satisfied customer. Thanks More
by Peterson49
