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Van Bortel Ford
East Rochester, NY
537 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
February 19, 2026
They seem to have a hard time keeping commitments on
timing with regard to vehicle readiness for pickup (new vehicle) and service (after sale). When calling, there was a game of finger pointing. None
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by Usahockey
Employees Worked With
February 14, 2026
Fourth new vehicle I've ordered through this dealership,
and each time there was never any high pressure, hidden costs/fees, or misleading pricing. Sales staff is always friendly and very helpful. Communica
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by Admiral ElJay
February 10, 2026
The best service department.
Want a brake job on a Saturday with no appointment? Got it.
Any brand. Faster and better than the actual dealers of the cars we own.
More
by GregInNy
Employees Worked With
Dealership Inventory (267 Vehicles)
Photos & Amenities
- Free Loaner Cars
- Shuttle Service
- Quick Lube
- Free WiFi
- Free Coffee
- Free Drinks
- Cable TV
- After Hours Drop-Off
- Authorized Accessories Store
- Authorized Parts Store
- Customer Lounge Area
- Children's Play Room
- No Contact Transactions
- Virtual Appointments
- Pet Friendly
- Vending Machines
- Vehicle Sanitization
