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Van Bortel Ford - Service Center

East Rochester, NY

4.3
287 Reviews

287 Reviews of Van Bortel Ford - Service Center

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August 20, 2019

Air bag recall Did a recall on my 2012 Fusion , gave us a loaner to use while they did the recall . Took a day , also did an oil change and pointed out some things t More

by rogdons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2019 -

Van Bortel Ford responded

We are so happy to hear! We definitely like to make customers aware of what their vehicles may need, but of course the decision is always yours with no pressure. Thank you!!

August 18, 2019

Fix my rear seat They were very nice when it turned out there was nothing wrong! But I did get my inspection done!! They explained the inside lever - which I had no i More

by krun10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2019 -

Van Bortel Ford responded

Glad we could help out, thank you so much!

August 18, 2019

It should not take three weeks to schedule an oil change Service department is too small or the product they sell must need a lot of repairs cannot get an appointment for three weeks I'll go somewhere else More

by jdleone59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2019 -

Van Bortel Ford responded

We sincerely apologize for the wait when scheduling a service appointments, our service department has become so popular that we do run into long scheduling waits at times. We are looking into solutions, please be patient with us in the meantime! Thank you!

August 17, 2019

Never deliver on promised repairs always must go second time On my last visit for thecworks I requested that they look at my reverse sensors they said they were recalibrated and fixed. No they still don’t work. More

by Hurena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2019 -

Van Bortel Ford responded

We sincerely apologize, please contact our appointment coordinators at (585) 222-3673 so that we can get you in and make it right! Thank you!

August 17, 2019

Flex service Great dealership. Awesome service, best customer service,. Honest and trustworthy. They go the extra mile to make sure customers are satisfied. Def More

by Revbob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christin Lanzalaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2019 -

Van Bortel Ford responded

We sincerely appreciate your feedback, it means so much! We look forward to seeing you on you next service visit!

August 17, 2019

Slow leak tire patched in a jiffy 😊 Once again, Van Bortel Service does a stellar job. Found the issue with my tire, fixed it and had my car back within a couple hours. Fantastic shuttl More

by Adiliberto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cannot recall her name!
Aug 23, 2019 -

Van Bortel Ford responded

Thank you so much, we are delighted that we were able to get you back on the road quickly!

August 17, 2019

Car wash Great service but it would’ve been nice if my car had been washed when I arrived at the end of the day to pick it up. More

by Abcdef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2019

Best dealership in the USA! They're busy, but they're busy because they're the best and everyone knows it! Trustworthy, honest, and truly believe in taking care of their customer More

by Jer93l
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2019 -

Van Bortel Ford responded

Thank you so much, this really means a lot!! We appreciate your understanding with how busy we can be, but as you said, we want to make sure we thoroughly help each of our customers!

August 17, 2019

Quick Lanes the works Arrived at 4:30 for the works service at was done and leaving at 5:30 very satisfied yes I would highly recommend Van Bortel Ford More

by Ernest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2019 -

Van Bortel Ford responded

Thank you so much, we greatly appreciate your recommendation!!

August 17, 2019

The Best As always, VB Ford service is simply fantastic...they are polite, friendly, helpful, and most importantly effective & efficient...I've owned more than More

by billyB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bowers
Aug 18, 2019 -

Van Bortel Ford responded

Thank you so much for your kind words Bill! We greatly appreciate your continued business and praises!

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