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Van Bortel Ford
East Rochester, NY
553 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 304 service reviews
October 06, 2026
I needed an immediate repair. They got me in an fixed within 3 hours. Geat because an appointment would have been 2 weeks out. Thank you for the great service They got me in an fixed within 3 hours. Geat because an appointment would have been 2 weeks out. Thank you for the great service More
by John
Employees Worked With
September 29, 2026
Great communications with service department and tech support on the road. Tech was on time and completed the job in a timely manner. support on the road. Tech was on time and completed the job in a timely manner. More
by timnha21
September 26, 2026
Henderson and West Herr's customer service were absolute nightmares. I was elated after my first service appointment and haven't looked back since. your staff is knowledgeable, professional, and efficient a nightmares. I was elated after my first service appointment and haven't looked back since. your staff is knowledgeable, professional, and efficient at a great price! More
by Veronica H
Employees Worked With
denise knapp
June 24, 2026
The service representative at Quick Lane took care of my Automotive needs. The tech that changed my oil and replaced my brakes did an excellent job. He was very helpful in resolving any issues. I am very pl Automotive needs. The tech that changed my oil and replaced my brakes did an excellent job. He was very helpful in resolving any issues. I am very pleased with the work he did on my car. More
by Jw43
Employees Worked With
June 24, 2026
Luv this dealership! ! The team in the service dept go above and beyond to make you feel comfortable... ! The team in the service dept go above and beyond to make you feel comfortable... More
by t21ommyd
June 08, 2026
Professional, courteous, gave thorough explanations. This is a first class dealership! I always go to VanBortel and will continue to do so especially because of good work and excellent employees. This is a first class dealership! I always go to VanBortel and will continue to do so especially because of good work and excellent employees. More
by cvacanti
Employees Worked With
June 06, 2026
Doug was very professional and helpful! Service was completed in less than one day. I would recommend and return. Service was completed in less than one day. I would recommend and return. More
by ElyseE
Employees Worked With
May 22, 2026
Everyone is so friendly and helpful. Steve is a great salesman Mark a great technician to explain the car.Jake explained other things . Service is always excellent Thank you for everythi Steve is a great salesman Mark a great technician to explain the car.Jake explained other things . Service is always excellent Thank you for everything. More
by JanetDunning47
May 22, 2026
Had to have and inspection and oil change today and also shocks replaced. They are always so pleasant to work with. shocks replaced. They are always so pleasant to work with. More
by gramie4
Employees Worked With
May 05, 2026
Great service always provided with great attitude by staff who are well rounded and top caliber staff who are well rounded and top caliber More
by Not public
Employees Worked With
