Van Bortel Subaru of Victor

Would never take my car anywhere else. Took my car in for a last minute appointment made after I had been startled to find some of my electronics had stopped working. After calling to be gr Took my car in for a last minute appointment made after I had been startled to find some of my electronics had stopped working. After calling to be granted more time for diagnosis, Steve called me to inform me that they had found the problem, and the dealer that had originally sold my car had installed the dealer add-ons incorrectly. To remedy the problem, the Service Department warrantied my claim, and repaired everything that the other dealer had botched. Not only was this done in a timely manner, but it was also done with the utmost amount of quality, as my electronics are now all working better than they had before the issue arose. Having worked in a service department before, I understand the disasters that can happen, and have witnessed plenty firsthand. But Van Bortel made this major repair feel like I had dropped my car off for an oil change. The professionalism by everyone there is second to none, and I'd never even contemplate taking my car somewhere else. Thank you Van Bortel for your assistance, and I look forward to visiting you guys for all of my Subaru needs! More

honest service department Had my tires rotated at Dunn Tires in Webster, NY. Dunn staff told me my brakes were dangerous and needed to be replaced. I declined and took my car t Had my tires rotated at Dunn Tires in Webster, NY. Dunn staff told me my brakes were dangerous and needed to be replaced. I declined and took my car to Van Bortel Subaru. I asked Van Bortel staff Steve Mueller to check my brakes. He told me my brakes were fine. I told him that Dunn Tires said my brakes were dangerous. Steve said he would do a careful double check. He then told me I had approximately 10,000 miles left on my brakes before they would need replacing. Steve could have said that, after checking more closely, I did need new brakes or would need them soon. Instead he was honest about it. Also, my sales person, Theresa All, was great when I purchased my vehicle. I ordered a car and did not like it when it came in. She told me I didn't need to take it and found me a vehicle I liked better. Pretty good customer service. More

GREAT!!! I went to VanBortel to buy a new Subaru. There was not doubt that I was going to purchase only a Subaru and this would be my 5th. I came from Vermon I went to VanBortel to buy a new Subaru. There was not doubt that I was going to purchase only a Subaru and this would be my 5th. I came from Vermont and let them know right off the bat that this was going to have to be fast because I had only two days to complete the sale. I purchased a new Cross Trek Hybrid which only took an hour and a half of my time. I left and they had the car ready for me the next morning when I returned. The trade in value I received was good and the price of the new car was also. I will travel from Vermont and buy from them again. The sales person Jim Bertino was helpful, polite and charming. More

Great dealership and vehicles We have leased or purchased five Subarus from Van Bortel since 2010 (two foresters and three Imprezas). We love the vehicles and look forward to futu We have leased or purchased five Subarus from Van Bortel since 2010 (two foresters and three Imprezas). We love the vehicles and look forward to future transactions. The sales process has always been great. We have always dealt with Peg Walsh and Kevin Hunt. This dealership really understands and practices customer service. We dont envision ever purchasing a car from anyone else. More

The Subaru Legacy and Van Bortel are the best This is the second new Legacy we have purchased from Van Bortel. It is truly a pleasure doing business with them. My wife and I love the Legacy . I w This is the second new Legacy we have purchased from Van Bortel. It is truly a pleasure doing business with them. My wife and I love the Legacy . I would recommend Subaru and Van Bortel to everyone. As a side note I would like to say that my 2011 Legacy was in a terrific accident and was totaled, but the driver left with non-life threatening injuries. I am sure the Subaru save the drivers life. More

As good as all the talk! We had heard that Van Bortel was a cut above and we had the pleasure of experiencing that with the purchase of our 2015 Outback. Shawn, Jacob and Ke We had heard that Van Bortel was a cut above and we had the pleasure of experiencing that with the purchase of our 2015 Outback. Shawn, Jacob and Kevin all handled the questions we had quickly and honestly. It was a pleasant experience buying from them. The car was delivered sooner than promised. We were given and arrival time. We got there early to look over the car before dark. Everything was as expected and any dealer installed options were on and working correctly. We were offered a few options during the paperwork signing, but we did not feel pressured in any way to purchase these options. A good group of folks to work with. Should the outback live up to our expectations and the service department be dependable when we need it, I will definitely purchase here again. More

Fantastic experience This was by far the best experience I have ever had buying a car. The no pressure environment was wonderful. The sales staff was very knowledgeable an This was by far the best experience I have ever had buying a car. The no pressure environment was wonderful. The sales staff was very knowledgeable and extremely helpful. I cannot say enough good things about Van Bortel. This is the only dealership I have ever left the license plate ad on my car and the only dealership I have ever recommended to someone else. More

Excellent service department I called when my tire pressure light came on and asked if they could just look at it quick. They said come in today and they would squeeze me in. I I called when my tire pressure light came on and asked if they could just look at it quick. They said come in today and they would squeeze me in. I went and they took my car right back and also did an oil change without an appointment. They were friendly and professional and I was out of there quickly. Nice to know they can squeeze you in when you need something. More

Small town service big city expertise. From purchasing to getting my vehicle serviced.... It's been a great experience. The sales person worked with us to get exactly the vehicle I wanted From purchasing to getting my vehicle serviced.... It's been a great experience. The sales person worked with us to get exactly the vehicle I wanted. The finance person explained everything to me and was very patience. She gave me all my options. The service is always very knowledgeable and friendly. Love the shuttle service as they are very friendly as well. Thank you. More

First Time Car Buyer For my first time buying a car, it was one of the easiest and lowest stress experiences I could have hoped for. I inquired online and scheduled an app For my first time buying a car, it was one of the easiest and lowest stress experiences I could have hoped for. I inquired online and scheduled an appointment for a test drive with Vince Bovenzi, and the car was waiting outside when I arrived. He sent me off on my own test drive and did not even accompany me. When I returned, we walked through the pricing and I went on my way. There was no mention of signing anything, or any pressure to make a deal that day. The next time I even heard from Van Bortel was when I called backs a few weeks later to inform them that I would be interested in purchasing the car. I did an extensive amount of research on fair purchase pricing for the car (2015 Legacy), and the deal I was offered was more than fair. I was also approved for a lower rate than what my credit union had offered. The business managers I worked with (Steve and Tammi) were also great and made me feel incredibly comfortable during the whole process. I will be returning to Van Bortel to have my car serviced, and look forward to my next buying experience! More