Van Buick GMC

Outstanding customer service! The customer service was on the ball, friendly and professional. It came from the sales and finance (the reps. listed below). 1 rep. tried to get i The customer service was on the ball, friendly and professional. It came from the sales and finance (the reps. listed below). 1 rep. tried to get in on the deal, he had nothing to do with it. (Maha knows whom I speaking about.) That is the only derogatory item that occurred in our transaction. More

Deceptive Paid cash for a lease. They sold the car from under me. Promised me another one and then didn't have anything for me. Pretty frustrating to give all o Paid cash for a lease. They sold the car from under me. Promised me another one and then didn't have anything for me. Pretty frustrating to give all of your money and sign a contract on a car only get it taken away the next day and be out a car. Lifetime customer lost, as will be everyone I know. More

courteous, knowledgeable, and efficient staff I need honest information about a vehicle to be able to make a decision about whether it will meet my needs. I experienced that at Van's. The people I I need honest information about a vehicle to be able to make a decision about whether it will meet my needs. I experienced that at Van's. The people I dealt with knew the vehicles they were offering and the likely needs for service for it in the future and how to provide it. It was a good experience. More

John Morris is great John Morris is a wonderful, caring service agent. He gives great advice and keeps the time the vehicle is in the shop to a minimum. John Morris is a wonderful, caring service agent. He gives great advice and keeps the time the vehicle is in the shop to a minimum. More

Great service I brought my car in and got the battery changed out, fast and easy. They took me in right away, and got me back on the road. I brought my car in and got the battery changed out, fast and easy. They took me in right away, and got me back on the road. More

Best experience yet when buying a car! I was very skeptical about the product and the program as advertised. I sincerely expected a bate and switch at any time. After the keys were in my ha I was very skeptical about the product and the program as advertised. I sincerely expected a bate and switch at any time. After the keys were in my hand I finally realized a’that was easy!’. No hassle no hang ups and exactly what I wanted! Will definitely return and recomthe dealership and the product! Thank you!! More

Tony Delvic nd the rest of the Van crew I had a very pleasant experience dealing with Van Chevrolet. I bought a ZO6 Corvette from Tony Delvic with being a long distance from the dealership I had a very pleasant experience dealing with Van Chevrolet. I bought a ZO6 Corvette from Tony Delvic with being a long distance from the dealership. Tony made sure everything was taken care of. I had the car serviced before returning home (Washington) and the service rep Gabe Heck was very easy to communicate with. The car was serviced and returned clean and ready to travel. More

Dishonest dealership I would stay away from this dealership. I regret spending 2 hours here only to be quoted imaginary numbers by their sales staff. I was able to get the I would stay away from this dealership. I regret spending 2 hours here only to be quoted imaginary numbers by their sales staff. I was able to get the same vehicle from a nearby Buick dealer for $200 less per month....that’s right, the same vehicle. Avoid or suffer at your own risk. More

Worst car Buying/Leasing experience I have ever had. My experience with Van Buick/GMC has been terrible from the beginning. The Buying Process- When I saw an add for a special lease program for the Bu My experience with Van Buick/GMC has been terrible from the beginning. The Buying Process- When I saw an add for a special lease program for the Buick LaCrosse I went in to inquire. Knowing full well that the model I wanted was a model up from the add. I knew that the monthly payment and likely down payment would increase a bit. When I first sat down to discuss options with them I let them know that I was aware that it should be a bit higher. When they presented numbers the monthly payment had more than doubled and the down payment tripled. I was shocked to say the least. I felt like they were doing whatever they could to take advantage of me. After letting them know i was not interested, they went back and fourth multiple times with ridiculous numbers. I got up to leave when they finally gave me numbers that made sense. I agreed to lease the vehicle. While in financing I was told about a new Warranty program. It was explained to me that this warranty would cover everything from oil changes and windshield wipers to all services that would be needed throughout the lease. I agreed and paid for the warranty. In Process- At my 15,000 mile check up they let me know they need to change some fluids. I let them know over the phone that I had purchased that new warranty that should cover everything. The response from the tech was,great bring in the car and we will take care of it. After i brought in the car and they performed the services they would not give me the car back until I paid out of pocket for those services, as they are not included in this warranty. I was both baffled and upset that I was clearly lied too. I was told because these services were a suggestion and not a requirement that the warranty does not cover them. I asked to speak with the manager. I was then brought into a room and belittled for not "Knowing Better". I was then told there was nothing he can do, I either need to pay or I can't get the car. After making multiple complaints to the GM I got a response from his assistant. They let me know they were sorry for the confusion and they would either refund my money but i had to keep paying for the warranty or they would refund the pro rated ammount for the warranty. Once again I felt like they were doing anything they could to make more money off of me. I never received a call or even an e-mail from the GM. Turning the vehicle in- I am now at the end of my lease. I received a letter from Van asking that I call to schedule an appointment to return the vehicle. I called on a Saturday to set up the appointment for the next day. I was advised to come in on Sunday at 10:00 AM and they could take the vehicle back. I arrived at Van at 9:59 AM and was told that I need to go to Van Chevrolet and speak to them as they handle all lease returns. I then go over to Van Chevrolet only to be told that they don't take leases back on the weekends only Monday through Friday. I was floored as it was Van that scheduled my appointment for Sunday. I left very angry and went home. I called into Van Buick again requesting to speak to the GM. I knew it was not likely that he was working on Sunday but asked to be transferred to his Voicemail. I was first transferred to a sales person from Van Buick. Then transferred to the Used car department of Van Chevrolet. They then transferred me to the Van Buick Receptionits. This went on for another 10 minutes of transferes to and from different departments. I finally was transferred to the GM's mailbox. I let him know the issue and how upset that I was. I requested that I get a call back the next day on Monday. It is now Friday and I still have heard back from no one. From start to finish this was they worst car buying/lease experience from start to finish that I have ever experienced. I will never work with them again. I will also let everyone I know looking at a Buick or GMC to stay far as far away from Van as they can. More