Van Buick GMC

Terrible customer service from the financial dept easy sale my credit is over 800 the next day I called and had a question left messages for 4 days on the 3rd day the manager called and told me that perso sale my credit is over 800 the next day I called and had a question left messages for 4 days on the 3rd day the manager called and told me that person would return my call no one called very unprofessional would never go back More

Setup service app for 21 Yukon Denali notice to service suspension soon warning. This started right after my oil change they did. Service was scheduled 5 days in advance online and I said I would wait for suspension soon warning. This started right after my oil change they did. Service was scheduled 5 days in advance online and I said I would wait for it. When I arrived 7:15am service rep told me it would have to be at dealership all weekend until Monday. I said it is one warning code and they could pull the code. He said we get 170 cars a day and I had to leave it. I said I could not. He offered no solution no loaner nothing. I left and they went into the system and listed it as if I CANCELED THE APP WHEN IN FACT THEY COULD NOT MEET THEIR OBLIGATIONS More

DO NOT GO HERE! ! They said they fixed my car and charged me $ 2000. I got in the car and it didn't start. Apparently, they didn't test drive it. They claimed it was ! They said they fixed my car and charged me $ 2000. I got in the car and it didn't start. Apparently, they didn't test drive it. They claimed it was the wiring that broke and charged me another $ 300.. The next day I drove the car and stopped at the stop sign. All the lights on the dash went on and the car died. Fluid came out under the car. So what did they fix? Apparently nothing! Can't believe the dealership is ripping us off. They used to be honest and reliable, not any more! What a scam!! More

Called to have warranty work on new 23 denali service manager hung up on me! manager hung up on me! More

If I could give zero I would. Shop elsewhere. Our salesman wins award for why people don't like cars salesmen. He lied to my husband about price. Trying to act like big shot with Shop elsewhere. Our salesman wins award for why people don't like cars salesmen. He lied to my husband about price. Trying to act like big shot with all his awards. Wonder how many customers he pulled this off on. On sheet he filled out, wasn't giving correct information on pricing. If you there please double check that document. I have never seen another dealer with this kind of document that shows your offer. They tell you the price of the truck after negotiating.Then tell you what they will give you in trade in. Then change it that includes trade in. Which story was changed after signed papers. The document looks like you getting discount on trade in. You're not the price they come back with is after trade in. Was told that when my husband signed. . General Manager just as bad. Unprofessional, they kept saying, we need a sale today so we are going to give you a good deal. Lied to about final price we negotiated before trade in. Actually paid full price. They may of made a sale. You will not get our business and others who purchase GMC's all the time. You made want to look at your sales model. That's probably why no customers were there. You're losing loyal customers. Just after a sale however you can get it. Lots of the same reviews on Facebook and social media. Should of read before. More

Bought one new van ordered another van was paying cash $35000 sold to someone else $35000 sold to someone else More

I had an excellent purchase experience with this dealership along with my hard working salesman who made sure everything was in order for delivery of my new vehicle. dealership along with my hard working salesman who made sure everything was in order for delivery of my new vehicle. More

Dealership told me I couldn’t order a new canyon or Colorado, and that GM wasn’t taking custom orders. I went to another GMC dealership in Gilbert and they ordered it next day, and gave me a time frame Colorado, and that GM wasn’t taking custom orders. I went to another GMC dealership in Gilbert and they ordered it next day, and gave me a time frame. The sales person that met me when I parked wasn’t wearing a name tag so I don’t know his name, but he talked down to me because I’m not 50 years old. Unprofessional, wasted my time and should have read other reviews before I traveled up to Scottsdale. More

Haylee Rios, the sales person I had the pleasure to work with. The entire process with her was a completly amazing experience to buy the truck I always wanted for a long time. The entire process was very sm with. The entire process with her was a completly amazing experience to buy the truck I always wanted for a long time. The entire process was very smooth from start to finish. Was unlike the normal experience of buying a vehicle from a dealership minus all things people hate for example no lies, no time wasted, very organized and detail orientated. Honest and very communicative in entire process. Loved the communication and sharing the location of the truck which was on a train from Detroit to Phoenix. Not only is she great at what she does as a sales person but also has a great personality too. More

I did a review a bit after I purchased the car. Approximately 3 times I was asked if I had done the review. I was asked by the sales person twice and by Tom B. once. All 3 times both Corbin S. and Approximately 3 times I was asked if I had done the review. I was asked by the sales person twice and by Tom B. once. All 3 times both Corbin S. and Tom B. asked me to give the top score. Even though I felt I should not, I did. Oh do I wish I had not! That is why I'm doing this one now. This dealership is the worse I've ever been to and I've been to a few. My recommendatiion is to stay as far away from Van Buick GMC as possible! They are liars!! If I could give minus stars, I would!! What a joke. More