Van Chevrolet

Purchased an extended warranty on 05/07/21 it is now 07/16/21 and all I have received is a phot of receipt to Van's. I have left voice mail for Tyler Jackson and Samuel Maclean about not receiving my ex 07/16/21 and all I have received is a phot of receipt to Van's. I have left voice mail for Tyler Jackson and Samuel Maclean about not receiving my extended plan with no results. I even left a message for the general manager and requested a return phone call he did not respond. So they took the money and I have no extended warranty. I will contact the Arizona AG office to report fraud. More

After receiving an email from the General Manager, asking me about my experience, I wrote the following email, and as expected, did not receive a response. “ My primary home is in Denver and my second hom me about my experience, I wrote the following email, and as expected, did not receive a response. “ My primary home is in Denver and my second home in the Phoenix area, where I keep my 2009 Audi A4 Cabriolet for use when I am there. I was generally satisfied with the purchase, since Van was able to determine a trade in value for my car, without seeing it, as I found your Buick Encore on an Internet search while I was in Denver. What upsets me is that the Encore I found on your website was listed for $17,773. I reviewed your online photos, including a description of the car being Certified, with 172 point inspection, 12 months, 12,000 Limited Warranty, etc. When I began to purchase the car, I was fully expecting the normal $499 license, transfer, registration charge, but HIDDEN AND NOT DISCLOSED in the sales price were a $395 Zaktek charge and a $1202 MANDATORY Pre-owned Warranty charge. I was able to remove the Zaktek charge but I was told the Manager could not remove the $1202 charge. Since this car would only be used in the couple of months we are in Phoenix, this warranty was not needed. I am now paying $18,975 for a car that was advertised on your web site for $17,773. Not cool. As I am flying to Phoenix on July 7 to hopefully complete the purchase of a home, I needed to make a commitment to purchase an SUV for our move, so I agreed to purchase the car. I'll complete your online survey after I pick up the car but have not yet decided how I will respond. Having a background in sales, I deeply resent hidden charges. If you are going to advertise a car for $17,773 DO NOT LIST IN YOUR PHOTO SECTION that the car is certified, then charge for that certification.” I picked up the car on July 6 and the car wouldn't start. After having to jump-start the car the next day, they had to replace the battery and kept me waiting about 3 hours. After complaining, Van agreed to pay for a rental car. Follow up written on July 14, 2021. I received a canned response from Van, asking me to contact Customer Service. I called Customer Service and left a message to call me back to discuss my concerns. No surprise that I never received a call back. I'm a 73 year old gentleman who has purchased more than 40 cars and Van Chevrolet has the poorest Customer Service and communication I have ever dealt with. More

Purchased a vehicle here on 6/18/21, called them the following Monday to let them know that my first name was spelled incorrectly on the bill of sale and my extended warranty (it was right in other docu following Monday to let them know that my first name was spelled incorrectly on the bill of sale and my extended warranty (it was right in other documents so this was hard to catch). I was informed that they would leave a message for the person I worked with in finance, Brett, to give me a call back. After no phone calls, I emailed Brett on 6/24 - got no response. I texted my sales guy Thomas on 6/25 to help, he said he would follow up with me on 6/28 - no follow up. Emailed Brett on 6/29 to check in - no response. I called the dealership again the night of 6/29 and was ensured that I would get a call the next day, but I got no call. I sent an email to Brett again today and cc’d Thomas around 5am on 7/1 to let them know I’m at a standstill and just wanted to see if one of them could help but no one followed up. Finally resorting to leaving a review because it seems like that’s how you get the best service after you purchase a car here - I try and be as patient as possible but after trying to get in contact with this place for 2 weeks I’m a bit exhausted. I don’t live close to the dealership so it’s not convenient for me to drive out there before confirming that my needs will be taken care of. When I bought the car on 6/18, they weren’t able to detail the car for me the same day so I had to come back the next to get it detailed. This whole process has been rather inconvenient. I won’t be giving this dealership any more of my business. More