Van Horn Chrysler Dodge Jeep Ram of Manitowoc

Hassle-free Car Buying Experience I used Carsoup.com to aid in my search for a new vehicle. I found a vehicle that fit my requirements at First Chrysler in Manitowoc, and heard back f I used Carsoup.com to aid in my search for a new vehicle. I found a vehicle that fit my requirements at First Chrysler in Manitowoc, and heard back from them within minutes that the vehicle was still available. I set up a test drive for the next day, and wasn't planning on purchasing the vehicle that day. However, after offering a discount on the vehicle and the professional customer service afforded to my wife and I we decided to purchase the vehicle. They had us all wrapped up including the test drive, paperwork and car detailing within 2 1/2 hours. Very good to deal with! More

All Around Great Experience The First Chrysler team were friendly, understanding, and worked with me to get the deal I wanted done. They listened to what I wanted and were not pu The First Chrysler team were friendly, understanding, and worked with me to get the deal I wanted done. They listened to what I wanted and were not pushy as some dealers can be. All issues or concerns that I wanted addressed were done so in an informative and efficient manner and left me feeling good about my purchase. Thank you to everyone involved for such a pleasant buying experience! More

Excellent Customer Service The staff was great and was willing to work with me. They also offered me drinks while I was there. They made signing the papers easy and quick. The staff was great and was willing to work with me. They also offered me drinks while I was there. They made signing the papers easy and quick. More

Professional and Courteous staff We knew which vehicles we wanted to look at when we pulled into the lot. The sales guy listened and answered our questions and was very personable. Th We knew which vehicles we wanted to look at when we pulled into the lot. The sales guy listened and answered our questions and was very personable. The finance guy stayed after hours to complete all of the paperwork so we could take the vehicle home that evening. Great customer service. In hindsight, we should have looked at the vehicle a little closer, but we were reassured that if there were any issues, they would take care of us. With that in mind, after the purchase, we did notice some significant scratches on the front bumper and driver side panel. Also, the "check engine" light came up after day of driving. True to their word, First Chrysler did a fine job of taking care of the vehicle and correcting the issues much to our satisfaction. I'd feel pretty confident in making another purchase from them in the future based on their after purchase support. One thing that I am a little upset about is the free oil change thing. We did not qualify because we lived too far away from Manitowoc. Let me make that decision or give me another incentive to come back to your dealership for service! In my mind First Chrysler lost me as customer for potential service as a result of that poor business decision. More