Van Horn Chrysler Dodge Jeep Ram of Plymouth

Buying a Promaster from Paul Miller was GREAT! I purchasred a 21014 ProMaster 1500 short wheelbase low roof model. I was vewry happy that Paul suggested silver instead of white. When it arrived it I purchasred a 21014 ProMaster 1500 short wheelbase low roof model. I was vewry happy that Paul suggested silver instead of white. When it arrived it looked better than any pictures. All the extras were installed as ordered. I am a walking billboard for the Van Horn Group. Bob Turicik More

I love my new Subaru I found a car in the color I wanted and with all of the amenities I was hoping for. The interior and exterior were very clean when I picked it up.The I found a car in the color I wanted and with all of the amenities I was hoping for. The interior and exterior were very clean when I picked it up.The price was good and the staff at Van Horn was great. Reggie was a real pro at customer service and made my car buying experience very positive. More

Jeep searching Mark Sloan was great! I told him what I was interested in and what I could afford and he took the time to work with me.He was very friendly and easy t Mark Sloan was great! I told him what I was interested in and what I could afford and he took the time to work with me.He was very friendly and easy to work with! I found a jeep I was interested in but it had running boards on it...The dealership "put it out there" that if I was serious about the Jeep they would take the boards off for me and they did. Mark answered all of my questions and concerns. The night I brought my new jeep home I noticed one of the key faabs didn't work...I called and spoke to two people who helped me get a new battery for it. Only negative would be the "cleaning detail"... the inside and out looked like it was cleaned in a hurry and spots were missed.Overall experience was good More

Could have been better We just purchased a vehicle from Van Horn a few days ago. While we are happy with the vehicle, we had to do quite a bit of cleaning when we got it hom We just purchased a vehicle from Van Horn a few days ago. While we are happy with the vehicle, we had to do quite a bit of cleaning when we got it home. The floors were clean, but we had to do a lot of wiping down on the entire interior of the vehicle, so the detailing process must have been very rushed. Also, I didn't even have enough gas to get home. In my opinion, when you spend thousands of dollars at a dealership, the least they can do is fill up your gas tank (or at least provide you with enough to get you home). Reggie and Evert were friendly. More

Best Customer Service I've Had I am retail manager and know how important customer satisfaction is when making any purchase, large or small. I drove 3 hours after work to Van Horn. I am retail manager and know how important customer satisfaction is when making any purchase, large or small. I drove 3 hours after work to Van Horn. The vehicle I wanted to look at was ready and waiting for me to test drive. Rob took the time to go over all the features before I drove it. Gave me a better offer on my trade in than I expected. Financing took a little longer as it was Monday night, their busiest, but everyone involved apologized and made sure I was comfortable. Rob thought of all the little things, when transferring my belongings from my car to my Dodge Journey. I drove home in style and very happy. I will definitely be back when I need my next vehicle. Kim Dupree More

Wasted 9hrs of driving First of all, most of the sales staff were friendly, I'll give them that. But, we had made a tentative deal on my trade-in through emails. When I got First of all, most of the sales staff were friendly, I'll give them that. But, we had made a tentative deal on my trade-in through emails. When I got to the dealership (4.5 hrs from my house) they told me my trade was worth 3500 dollars less than we talked about. When I disputed their numbers, they told me that there was no way they could have given me that much regardless of condition. Then why tell me that? The trade value was the whole reason I drove all that way. After weighing my options of coming home empty handed or paying more, I did accept a deal. I felt like I was duped into driving up there and then somewhat railroaded into making a deal. I ended up with the new Jeep, which was priced competitively and in great shape, but it took 3.5 hrs of sitting there getting more and more upset before finally settling. Overall, not recommended and not going back. I saved the emails if anyone would like to read them. More

Happy Former Toyota Owner I have owned a Toyota for the past decade and knew I wanted to purchase a Jeep Laredo. Moreover, I had visited two very large Jeep dealerships here I have owned a Toyota for the past decade and knew I wanted to purchase a Jeep Laredo. Moreover, I had visited two very large Jeep dealerships here in the Fox Valley and was very disappointed by their lack of customer service and decided I needed to look outside the valley for the purchase of the Jeep.. I the pleasure of chatting with Julia Sommerfeldt on-line on a Friday evening and asked about 2 vehicles I was interested in and I made an appointment for the next morning. When I arrived at Van Horn, 1 of the 2 vehicles was parked in front of the dealership for my appointment. I was introduced to Rob Graham who I worked with during my visit. I found Rob to be a no nonsense salesman that focused me on the features and benefits of both vehicles. However, what really sold me on Rob as person I felt comfortable doing business with was the fact that he wasn't hard selling me on either vehicle and was sincerely interested in meeting my requirements as a potential customer of Van Horn. I became a customer of Van Horn that day and I haven't second guessed my decision to do business with them because it was a pleasant experience and the vehicle has exceeded my expectations. However, with any sales process, there is always room for improvement and the areas I believe Van Horn needs to work on are: ** Automatically building an $800.00 upholstery treatment into the cost of the car without consulting the customer is a very shady business practice. Moreover, having one of the financing associates continue to try and up sell me on the treatment after Rob and I agreed to take it out of the price of the vehicle is a very annoying business practice not to mention a total dissatisfier from the customer perspective. **Sales Support Backup - I had a question regarding the delivery of a vehicle, however, Rob was out of the office on vacation, so when I called Van Horn the person on the phone said she needed to consult with the Sales Manager and indicated she would phone me back with the delivery date/time. Well 2.5 hours later, nothing so I called back and was told that the person I was working with had gone home for the evening and was then forwarded to the sales manager, who in turn passed the buck and handed me back to Rob, who was on vacation! I'm just thankful that Rob hadn't taken a week of vacation or I'd still be waiting to find out when the vehicle would deliver. Overall a pleasant experience and time will tell if Van Horn can secure me as a customer for life! More

Out Of State Buyers Deal With Mark Sloan! I had been searching for a car within 300 miles of Cincinnati, OH and came across a great deal at Van Horn Chrysler Dodge Jeep Ram. I called and spoke I had been searching for a car within 300 miles of Cincinnati, OH and came across a great deal at Van Horn Chrysler Dodge Jeep Ram. I called and spoke with a very nice, helpful female who quickly turned me over to the great Mark Sloan. After briefly speaking with Mark he located the car on the lot, explained all the details of the car, started it, and looked it over while I was on the phone. He told me any and all flaws about the Chrysler 300s and what I would expect if I came to purchase the car. We worked out an amicable price and trade in value over phone before I made the long 7 hour trip to Wisconsin. I was skeptical that they would try and renegotiate the trade in value or something wouldn't go as Mark agreed to but I had faith in Mark and decided to pursue the purchase. My wife and I made the long 7 hour trip the night before and arrived at the dealership early in the morning. Mark had the car cleaned up and ready to show me, everything he had said over the phone about the car was 100% accurate! Mark came thru with everything he promised over the phone, price of the car and trade in went exactly as agreed. If you are an out of state car buyer don’t hesitate calling Mark Sloan directly. I can assure any suspicious car buyer, if you deal with Mark, he will follow thru with his promises and is a man of his word. I had an overall great experience, my 14 hour round trip car purchase was well worth it thanks to Mark. More