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Van Horn Ford Chevrolet of Newhall

Newhall, IA

4.9
297 Reviews

7300 28th Ave

Newhall, IA

52315

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Showing 297 reviews

December 05, 2020

Everyone was very friendly, answered all of our questions. Brought vehicle to this location from another location for convenience. Easy to work with and communicate with. More

by dclark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
Dec 07, 2020 -

Van Horn Ford Chevrolet of Newhall responded

Thank you so much for choosing Van Horn Ford Chevrolet of Newhall! We are delighted to hear that our team could assist with your purchase and make the process straightforward. Enjoy your new ride!

December 02, 2020

Scott was awesome! Got right in and out within 1 hour! Even got a small gift! Very pleased with Van Horn! Always polite and professional. More

by sjestelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Dec 02, 2020 -

Van Horn Ford Chevrolet of Newhall responded

Customer satisfaction is our highest priority, so this review makes our day! It's wonderful to hear that Scott took such good care of you and your vehicle. Thank you for being such a great Van Horn Ford Chevrolet of Newhall customer!

November 25, 2020

Very disappointed. POOR communication and follow up before the sale! Can only imagine what it would have been like after the sale!! Thankfully I didn't purchase from them! Will not be recommending Van More

by Dissatisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Miller
Dec 02, 2020 -

Van Horn Ford Chevrolet of Newhall responded

I'm very sorry that you're upset, but I think it's only fair for me to share what happened here. We spoke to you on November 24th about a vehicle you were interested in. You told us you would let us know when you could visit. The vehicle ended up being sold that night. You stopped in the next day without letting us know, which is why we weren't able to inform you that the vehicle was no longer available. We would have never asked you to come in without providing this information. Please contact me with any questions. Thank you, Shawn Schoonover - Sales Manager - 319-223-5141

Dec 02, 2020 -

Dissatisfied customer responded

It’s unfortunate you try and spin the truth, but the fact remains you people screwed up and everyone needs to realize what your dealership is about. Rick Miller knew we were coming out that day whether you want to admit it or not. This same thing has happened in the past. Read your reviews. Its sad Van Horn Auto has sunk to just another run of the mill car dealership!

November 21, 2020

After I bought the f350 never got a call back on the accessories I wanted installed. Sales man was going to call next morning. 2 days later and nothing. More

by Sparky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lathan
Dec 02, 2020 -

Van Horn Ford Chevrolet of Newhall responded

I'm sorry for our delay in getting back to you. I understand that your salesperson got in touch to assist with these accessories. If there are any outstanding concerns, don't hesitate to give me a call. Thank you for your business, Shawn Schoonover - Sales Manager - 319-223-5141

November 20, 2020

Everyone is very friendly and always helpful. Rick Miller has always been very helpful and very knowledgeable. We have worked with him for many years and have always enjoyed it and have total confidence in h More

by Jan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Miller and Jason
Nov 23, 2020 -

Van Horn Ford Chevrolet of Newhall responded

Jan, thank you for taking the time to leave us a review! Rick is an excellent member of our team at Van Horn Ford Chevrolet of Newhall, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!

November 20, 2020

Everything from making my appointment to working with Scott on the service work was very organized and professional. I was very impressed and will return in the future. More

by jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Nov 20, 2020 -

Van Horn Ford Chevrolet of Newhall responded

Hi Jason - It's fantastic to hear that from start to finish you had a professional experience working with our Van Horn Ford Chevrolet of Newhall team. Thank you for giving a shout out to Scott! We look forward to assisting with your future service needs.

November 19, 2020

Travis was great, he was patient and took the time to answer all my questions. Always answered my emails or texts in a timely manner. Thoroughly impressed. Highly recommend him. More

by Blakehawk54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Atkins
Nov 20, 2020 -

Van Horn Ford Chevrolet of Newhall responded

We love to hear that Travis provided communicative service which earned your recommendation. Thank you so much for the fantastic review! All of us at Van Horn Ford Chevrolet of Newhall wish you safe travels in your new vehicle.

November 14, 2020

Zach was fantastic. I had a very tight schedule and he made sure there were no shenanigans. He knew my budget and I told which car I was interested in. He made sure he was upfront on the dealerships capa More

by peezandques
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Larsen
Nov 17, 2020 -

Van Horn Ford Chevrolet of Newhall responded

Your feedback means so much to us! At Van Horn Ford Chevrolet of Newhall, we aim to deliver a seamless and enjoyable sales process and it is fantastic to hear that Zach hit the mark. On behalf of everyone here, safe travels in your new vehicle!

November 12, 2020

Polite and efficient. Easy to work with and would recommend to others. Lol forward to sending them business from friends and family in the future More

by snowmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Atkins
Nov 12, 2020 -

Van Horn Ford Chevrolet of Newhall responded

Your endorsement means the world to us! Thank you for trusting us with your business, and welcome to the Van Horn Ford Chevrolet of Newhall family!

November 12, 2020

Easiest car buying experience we have ever had. They have a knowledgeable staff and they don’t pressure you at all. We really appreciate the service and follow up as well. Thanks Van Horn Chevy! More

by Billyperk1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bo Heeren
Nov 12, 2020 -

Van Horn Ford Chevrolet of Newhall responded

Thank you for taking the time to review us, Billy! It is fantastic to hear that the team delivered such an efficient purchase experience. Congratulations, and we hope to work with you again at Van Horn Ford Chevrolet of Newhall!

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