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Van Hyundai
Carrollton, TX
801 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 801 reviews
May 10, 2025
I purchased a brand-new car on April 19, and at the time, Chris clearly stated that the second key would be provided shortly, as only one was available then. It’s now been over three weeks—and we have receiv Chris clearly stated that the second key would be provided shortly, as only one was available then. It’s now been over three weeks—and we have received zero communication, zero follow-up, and absolutely no resolution. This is completely unacceptable. After spending thousands on a new car, I expected professionalism, honesty, and at the very least, basic follow-through. Instead, what I got was a total lack of accountability from both the sales and service departments. They’ve ignored my calls, ignored my messages, and repeatedly promised to “get back to me”—but never do. I even went in person to try to get help, and all I got were blank stares and excuses like “we don’t know.” Not a single person seemed interested in helping or resolving the issue. It’s clear that once the sale is complete, you no longer matter to them. Failing to deliver something as simple and standard as a second car key—which should have been taken care of immediately—shows a serious lack of professionalism and customer care. The way I’ve been treated has been insulting and incredibly disappointing. If you’re thinking about buying from this dealership, ask yourself: Do you want to be treated like this after the sale? Because once they have your money, you’re on your own. Take your business somewhere that values its customers. More
by Frustrating
Employees Worked With
Chris, Andres
May 05, 2025
Wonderful wonderful service ! The lobby is clean , modern, and comfy. The service was done quick and with professionalism. Special thanks to advisor Keith Samuels who provide The lobby is clean , modern, and comfy. The service was done quick and with professionalism. Special thanks to advisor Keith Samuels who provided me great service by explaining me my Hyundai warranty covering my peeling door panels on which was denied in 2 different Hyundai dealerships on previous occasions. Thank you, and be sure I'll come back for future services. More
by valdez.jse
Employees Worked With
Keith Samuels
May 03, 2025
All staff were extremely professional and friendly. Sales staff and finance staff were of the best calibre.Such hard working staff need to o be commended. Sales staff and finance staff were of the best calibre.Such hard working staff need to o be commended. More
by johnolga24
Employees Worked With
Tim sales,Irmeca finance.
May 01, 2025
The salesman, MD, was extremely helpful and walked me through the whole process! And the finance department was excellent also. I got exactly what I expected for my lease. Great job! through the whole process! And the finance department was excellent also. I got exactly what I expected for my lease. Great job! More
by wtlutz1
Employees Worked With
MD
April 15, 2025
My family and I have purchased multiple vehicles from Van Hyundai in Carrollton, TX. Great people! Great dealership! Ask for Laura and she will get you taken care of. Hyundai in Carrollton, TX. Great people! Great dealership! Ask for Laura and she will get you taken care of. More
by AmyE
Employees Worked With
Laura is AMAZING!!!
March 29, 2025
Tim Reagan was my sales person and he helped me so much. I was able to purchase the vehicle that I wanted. I am very pleased to have worked with Van Hyundai. I was able to purchase the vehicle that I wanted. I am very pleased to have worked with Van Hyundai. More
by hox924
Employees Worked With
Tim Reagan
March 27, 2025
Salesman Najee,america in finance and Manager Jeffery helped me get exactly what I asked for .Najee delivered my car 2 hours away from the dealer to keep us from driving all the way back. helped me get exactly what I asked for .Najee delivered my car 2 hours away from the dealer to keep us from driving all the way back. More
by nrsebettyboop67
Employees Worked With
Najee Jeffery Amica
