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Van Hyundai

Carrollton, TX

4.6
801 Reviews

1825 North I-35 East

Carrollton, TX

75006

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Showing 801 reviews

September 06, 2023

Bought a new Hyundai vehicle from Van Hyundai Carrolton on August 23, 2023. Dealer owes me a 5 figures payment of excess equity from my trade in. Dealer has given no reason as to why I have not received More

by MPark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeffrey
Sep 07, 2023 -

Van Hyundai responded

We appreciate your feedback, and we're sorry to hear about your less than satisfactory experience. However, your review doesn't provide specific details about the issue you encountered, making it difficult for us to address your concerns or make improvements based on your feedback. We take customer feedback seriously and strive to provide the best possible service. To assist you better, we kindly request more information about the particular problem you faced during your visit. Please contact Abdullahi Babalola at Ababalola@vanhyundai.com and we will do our best to make this better.

Sep 07, 2023 -

MPark responded

You owe me an equity check since August 23rd. Has not been received. What part of that is too hard for you to understand?

September 02, 2023

They were very up-front with when my car would be serviced (8-10 days). I liked the communication no matter what department I asked for. I will definitely be coming back. More

by Cersan07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Marquez
Sep 05, 2023 -

Van Hyundai responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 28, 2023

Everyone at Van Hyundai is very nice and courteous anytime you have a question or concern they go out of their way to make sure you have a good outcome or experience. I haven’t had a better experienc More

by debz4716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzales, Nikki Van Doran
August 26, 2023

Great staff, quick and thorough service of my car. They are my dealer of choice and will refer family and friends. More

by Cali Girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Socolov, Service Advisor and Anna in front desk customer service. , Juan Gonzales
August 20, 2023

Friendly! Very helpful and worked hard to get us where we needed on monthly payment More

by wehmeyer7@verizon.net
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Israel
Aug 23, 2023 -

Van Hyundai responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

August 19, 2023

Very professional staff. Great quality and customer service. We did not have to wait long and it was very easy to be in contact with the representative .Thank you!! More

by Mia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzales
Aug 19, 2023 -

Mia responded

Very professional staff. Great quality and customer service. We did not have to wait long and it was very easy to be in contact with the representative. Thank you!!

Aug 23, 2023 -

Van Hyundai responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

August 19, 2023

Everything was quick and easy. I walked right in without an appointment, handed over my keys and they took care of the rest More

by kentrell.buchanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzales
Aug 23, 2023 -

Van Hyundai responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

July 27, 2023

Everyone was so awesome. They really helped me to get what I wanted. I will refer you guys to my family and friends. Thank you! More

by stacy7754
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. John was awesome he was willing to help me do whatever he could to help me purchase my vehicle. He was great., Juan Gonzales, Nikki Van Doran
Aug 11, 2023 -

Van Hyundai responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

July 16, 2023

Seamless process from purchase to delivery! My sales member Juan,sales director Jeff and finance manager Lewis are the heart of this dealership and made the sale happen as stated above. More

by LennaWilson1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Worked with Juan Castaneda. Jeff Carrington. Lewis trey
Jul 21, 2023 -

Van Hyundai responded

Thank you so much for your positive review! We appreciate your review, and want to thank you for taking the time to write it! We are looking forward to seeing you again next time!

July 15, 2023

Service was friendly and prompt Rep addressed any question I had. Process was pretty much straight forward and service took less time than projected finish time Even though the dealship is farther More

by Ed3351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Marquez , Juan Gonzales
Jul 21, 2023 -

Van Hyundai responded

Thank you so much for your positive review! We appreciate your review, and want to thank you for taking the time to write it! We are looking forward to seeing you again next time!

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