Van Hyundai

Great customer service and fast service! Justin was great! More than satisfied with my service Justin was great! More than satisfied with my service More

We took interest in a Hyundai Elantra here listed for 13,295 and arranged the test drive. Car was great, manager would sell for 16k including TT&L. Okay, that's roughly $1,600 more than the online price 13,295 and arranged the test drive. Car was great, manager would sell for 16k including TT&L. Okay, that's roughly $1,600 more than the online price but we wanted the car. My personal bank wouldn't approve an auto loan due to it's year model but could do a personal loan at 9.99%. Stating they could do better, we agreed to allow them to get financing. Nine hard inquiries to my husband's credit only to come back with an interest rate higher than the personal loan at 10.2%. We checked with USAA (husband's bank) and received approval 5.6% lower than the dealer's offer. Upon sharing that information and wishing to use our own financing with Laura our salesperson, she immediately stammered that the 16K price was only for in-house financing. Then she proceeded to explain how she wanted payment on the deal by the end of the month and USAA uses a process too lengthy for that to happen. Only 5 days left in the month so I spoke with USAA and was assured that they submit the payment electronically as soon as paperwork is received(faxed). At this point I didn't know if the price was going to change so we couldn't finish the loan set up completely. I sent texts to Laura regarding my call with USAA and offered to do paperwork ahead of the vehicle being ready only to be left on "read". She never responded. We purchased with a different dealer the next day. A dealer who was more than happy to accept a USAA loan payment and had no problems with there being only 4 days left in the month. Even Thanked my husband for his service! I did appreciate Sean, a manager trying to make it right when we returned for our deposit. He too seemed baffled as to why we were treated that way. Unfortunately for them it was a little too late....Laura did try to text after the fact and say she didn't see the messages however her read receipt was on and she read them within 10 minutes of receiving the messages. More

Building was older and not well taken care of. But over experience and customer service was great. Thank you Laura!!! But over experience and customer service was great. Thank you Laura!!! More

Everyone was so friendly and the service dept kept me updated on the replacement of my AC compressor. Very professional and no hassles with the manufacturer’s warranty! Really pleased and will be back. updated on the replacement of my AC compressor. Very professional and no hassles with the manufacturer’s warranty! Really pleased and will be back. More

Service was excellent and quick. Phil answered all my questions and provided great customer service. Phil answered all my questions and provided great customer service. More

I can trust Van Hyundai to take care of my car, to do what they say they are going to do, and to make sure that I am informed , comfortable, and respected as I wait for my car. They provide updates throu what they say they are going to do, and to make sure that I am informed , comfortable, and respected as I wait for my car. They provide updates throughout the year about when my car needs basic services. I feel safe in my car that has cared for by ethical people. More

They are very quick and helpful. Doing the servicing first time and fully satisfied. Will recommend. Doing the servicing first time and fully satisfied. Will recommend. More

Adriana was so wonderful during the whole process! Would definitely recommend for anyone buying a new car! Would definitely recommend for anyone buying a new car! More

Ours sales person was determined to help me get a car and I really appreciate her. I really appreciate her. More

I had a great experience at Van Hyundai Carrolton! I had a few options in mind and Eaman Shirazian walked me through them in detail and with patience. He didn't rush me through the process, we had mul I had a few options in mind and Eaman Shirazian walked me through them in detail and with patience. He didn't rush me through the process, we had multiple test drives and he explained the essentials and differences for me. Got a great deal and exeptional customer service from Eaman. Definitely will recommend this dealership and Eaman. More