Van Hyundai

Laura was very helpful and knew my new cars computer system inside out. Got a great deal on a 2022 Sonata Limited. she explained every thing in detail. I don’t think I would have ever figured it out. It system inside out. Got a great deal on a 2022 Sonata Limited. she explained every thing in detail. I don’t think I would have ever figured it out. It’s a beautiful car. Thank you More

My daughter went in to purchase a Kia Telluride TODAY. She is 22 years old an RN and pregnant. This dealership took advantage of her 100%. She was told the car was 45,000 out the door just to get home She is 22 years old an RN and pregnant. This dealership took advantage of her 100%. She was told the car was 45,000 out the door just to get home and find out that she was financing 54,000 dollars. They included 10,000 in warranties she did not ask for. Shame on this place for doing this to her. She called the salesman back tonight and he would not speak to her. She will be up there first thing Monday morning for this dealership to DO THE RIGHT THING. If they choose not to do the right thing, we have an attorney to help with that. This was her first car buying experience and some xxxx too advantage of her. He told her she had to give him a thousand dollars down on the car or he could not help her at all. As a parent I am furious. DO THE RIGHT THING! HIS NAME IS RAHIM! SHAME ON YOU RAHIM! SHAME!!!!!! More

As soon as they get your money you no longer exist! Disabled Veteran and was continually lied to, I was told they would do everything to expedite my plates since I have to pay to park everyday at work Disabled Veteran and was continually lied to, I was told they would do everything to expedite my plates since I have to pay to park everyday at work without disabled veteran designation. $400 in parking fees already paid this month, they didn’t even process my check until 2.5 weeks after purchase and still lying their way through the sale. DO NOT BUY HERE! More

They tried to add $4500 in dealer add ins to increase their profit to 20,000 car! Go somewhere else and be treated fairly! I have never had the run around like I did for 9 hours by salesman Brandon Hines their profit to 20,000 car! Go somewhere else and be treated fairly! I have never had the run around like I did for 9 hours by salesman Brandon Hines and his managerMike. From Brandon having the information I sent him and his failure to send the correct info to get put into a correct quote to him replying at all in less than a 2-3 hour time frame. I asked him a few times if he was preoccupied as I had to continuously correct what he said back to me that I had told him or being put on hold and left there for numerous minutes until I called back and he had left the office. I called his manager to finally get the quote sent to me after 8 hours only to see he had added in $4500 in dealer add ons that I never agreed to and Mike said that it was their policy to do this..? At one point he even said they were 2 weeks behind then I heard laughing and cutting up in the background and him covering the phone telling them to be quiet.. after a 2nd manager contacted me apologizing I felt the need to stop the deal since I’m 3.5 hours away and I don’t trust them enough after what they put me through today just to get there and they try to do something else underhanded . I won’t get the color I want but dang sure will get professionals that enjoy a REPEAT customer. I am headed back to my normal trustworthy hyuandai dealer in my town of Texarkana. This will be my 3rd Elantra from Orr Hyuandai ! I definitely would never advise anyone to go to VANN Hyuandai for a car! More

Awful customer service. Josh, Chris, and Damian were useless. There is a poster that says the average car dealer wait time is 2.5 hours and they want to beat it. Bull&$@! Save yourself the time and en useless. There is a poster that says the average car dealer wait time is 2.5 hours and they want to beat it. Bull&$@! Save yourself the time and energy and go to a different dealership. More

Stay away from these people!! Go somewhere else, trust me! Fabian, the sales manager will take advantage of you, lie to you, then lie to yiu some more. me! Fabian, the sales manager will take advantage of you, lie to you, then lie to yiu some more. More

***DECEPTIVE BUSINESS*** I purchased a used 2018 Toyota Camry from Van Hyundai in December 2020. I spoke with Madison on the phone prior to going into the dealership to look at and purchase the car. I revi Camry from Van Hyundai in December 2020. I spoke with Madison on the phone prior to going into the dealership to look at and purchase the car. I reviewed the CarFax prior to going in person and had asked if the fuel pump that had been recalled was fixed. I was reassured by Madison (Mattison?) that it had been fixed. The next day I went up to the dealership to test drive and purchase the vehicle. I asked multiple times (more than three), if the faulty fuel pump had been fixed because of the recall for the part. I was reassured every single time that the fuel pump had been replaced and that they would not be able to list and sell the car if it had not been taken care of. Now it is April 2021 and after experiencing some issues with my car I took it into a Toyota dealership. When I went to pick up my car from Toyota I was confused when my technician told me they had went ahead and fixed the recalled fuel pump for me. I told him it had already been fixed when I purchased the car from Van Hyundai, to which he replied (and proved), that it had indeed NOT been fixed. Van Hyundai not only knowingly sold me a car that had a recall that had not been fixed (a faulty fuel pump that could have caused the engine to seize at highway speeds, causing a deadly crash), but they also blatantly LIED to me about it MULTIPLE times, saying it was fixed. Had I not even reviewed the CarFax, it is unlikely they would have even mentioned the recall. This company knowingly engaged in deceptive business practices that put their customer at risk. AVOID this business at all costs. More

Dealer offered $1343 less on trade than carvana. Went in for a lease special, was putting double the required due at signing down and they just played straight games. $219/mo with $2779 down for 36mos @10k for a lease special, was putting double the required due at signing down and they just played straight games. $219/mo with $2779 down for 36mos @10k miles/yr was the special. They offered me $240/mo when I was putting down over $5000. I even humoured myself and was to pay the entire lease cost and they still hit me with $130 a month offer, THATS WITH $11000 DOWN, what are you guys doing there? I might not look like someone educated in car sales, but the second I broke out the calculator and started questioning why I would be paying $15000+ for an $11-12000 total lease (thats including TTL). I kept asking what in the world these payments they were coming up with were, and of course they never had a valid answer, always blamed on "Tax, Title, and License". I was paying the TTL up front and due at signing, give the quoted price then. In the end we got kicked out by the bozo of a dealer director for my dad yelling at them, he had very valid reasons to be angry with these clowns. Let me you tell a bit about the man (my Dad) they tried playing games with: Car sales for over 40 years, and most 95% of those years of various dealer management levels, many of them leading dealerships as a GM, and yes, he was a Hyundai director for a while before retiring 3 years ago. We are buying 2 cars on lease from another dealer (in my home state of Illinois) at the quoted Hyundai USA website price and shipping them down to Carrollton. I've had issues with their service department before and was hesitant to go, but they had the car I wanted to get for my wife. I live a block away from this dealership, they will make sure they never get a cent from us service or sales wise. Also one thing kind of fraudy, my dad was doing this all via phone call out of state, he was cosigning and the dealer agents were having me try to sign for him, after about my 5th refusal and my dad requesting them to fedex a credit app as is standard, they finally backed down. I drive 25 miles to my Hyundai dealer of choice in NRH for service, just to avoid this dealership, you should too. They lost the potential of a Hyundai Sonata Hybrid sale and a Sonata N-line, all because they want to play games with my cosigner, a man consistently in the top 1% for car sales volume for Ford and Hyundai. He yelled at you guys because you consistently tried to overcharge us, and never had answers for the questions posed, its as plain and simple as that. He wasted 2 hours on a phone to keep getting offers nowhere close to where they were supposed to be, what do you expect? He's a mid 800's credit score, offer the quoted prices Van Hyundai More

If I could give them 1 star I would. We were brought in by false advertising that they didn’t stand by. The salesman, Roderick, even verbally said the car was 12,800, confirming with me and I nodded. We we by false advertising that they didn’t stand by. The salesman, Roderick, even verbally said the car was 12,800, confirming with me and I nodded. We were there for over 2 hours before he even brought up that the car we came in for was priced wrong and they couldn’t honor it. Fabian, the manager, was confused and seemed frustrated that we didn’t understand why they couldn’t honor the price. To top this all off, the vehicle we had been looking over seemed to have water in the oil indicating that it had a blown head gasket. When we brought this up, it was brushed off as being from the pressure washing they do to all of their vehicles. However, unless they do this with the oil cap off, this couldn’t have been true. I feel sorry for whoever ends up buying this vehicle. Additionally, they had several (and I have pictures) employees walking around without a mask. To address the building, it really needs some updating. It’s not well kept and you can tell they don’t take pride in their building. Perhaps that is why they make bait and switch and false advertising at this location. Buyer Beware! More