Van Hyundai

We bought a 2021 Sonata Limited from Van Hyundai in Carrollton, TX on 28th January 2021. We had an excellent experience. We reached there at 2 pm and we were out just before 5:30 pm with our new car. W Carrollton, TX on 28th January 2021. We had an excellent experience. We reached there at 2 pm and we were out just before 5:30 pm with our new car. We were interested in Sonata Limited only so that saved us lot of time, as we knew exactly what we were looking for. As small as that dealership is they had Sonatas with all the exterior and interior and their combinations offered by Hyundai in their parking lot. We reached there at the appointed time at 2 pm and were greeted by Mr. Darius Carter, the New Car Director with whom I had spoken on the phone. Mr. Carter introduced us to Madison who worked with us during selection of a car. We walked in the parking lot looking at different colors. We selected a car that we liked and Madison pulled it up for test drive and handed us the key and said go drive around and get a feel for it. I asked, aren’t you going to come with us? She replied, no, I do not need to go with you! In my 50 years, I have dealt with many dealerships but this is the second dealership that trusted me with a brand new car! That gesture in itself says something about this dealership and it’s culture! So after test driving this car we told Madison we will take that car. Once we said we will buy that car, Mr. Rahim Thanawala, their finance person took over. The car price was what was shown on their website and it was reasonable so there was no need to haggle over the price. He did all the necessary paper work and once we were ready to drive out new car Madison explained a few basic things about that car and we left! Overall, this was a stress free, hassle free car buying experience. Van Hyundai is a veteran owned, minority business. For those who are looking for Hyundai, I would definitely recommend this dealership. Pradip Mehta Coppell, TX More

One of the worst car dealership's in Dallas region. I went in to buy a new 2020 Elantra (driven 20 miles), the listed price in Van hyundai website is $14,600(attached a photo from their website, the vehi went in to buy a new 2020 Elantra (driven 20 miles), the listed price in Van hyundai website is $14,600(attached a photo from their website, the vehicle is still available at 14,600$) and their online sales director(Mike Abileno) has confirmed the same price when we talked with him. We went to showroom next day to purchase the same vehicle, their sales representative(I think his name is Tyler Atkins) totally flipped the price and said that prior quote was based on a Demo car. Now, the new price is $17,000. Essentially, these A**h**** ran a credit check and changed the price. They will increase the price after running credit so that the customer will not say no as it impacts their credit history. The second dude was super rude like he thinks he is the owner or something. When asked about their online price of 14,600. He said, we just post that numbers to get customers to our showroom and can't sell a car at that price. If you want to buy a car $17,000 in the current price. If not, you are free to go. One of my friend had a similar experience with these guys. BE AWARE OF THESE FRAUDS and do not let them run your credit or sign any document until they honor the price they agreed upon. I would give a 0 star. More

I purchased a new vehicle on November 14, 2020. I trade in my 2020 Hyundai Veloster Rspec for a new 2021 Hyundai Veloster N. They low balled me on my trade in, and I paid a large down payment. I noticed a in my 2020 Hyundai Veloster Rspec for a new 2021 Hyundai Veloster N. They low balled me on my trade in, and I paid a large down payment. I noticed after about 3 weeks, my old loan had not been paid off and I had to make a payment on my 2020, that I had traded 2 weeks earlier. I accessed my account online and it showed my 2020 had not been paid off, but yet Van Hyundai was advertising my 2020 for sale on their website. I tried calling Hyundai Finance, but they don't answer the phone due to high call volumes from COVID. I called Van Hyundai 3 times to finally get a finance person on the phone. They then told me they didn't mail the check to Hyundai until November 24. Hyundai claims they have lost the check. Hyundai then filed both loans on my credit report causing my credit to drop 53 points. They said give them to Friday to find the check , or Van Hyundai will have to stop payment on the first check, and cut a second one. While I wait, as my credit blows up in the middle of me shopping for a new home. I think seriously tomorrow, it will be necessary to hire an attorney to straighten this mess out. I doubt I would ever buy another car from them due to this mess. The sales experience itself was pleasant and my salesperson Carina was great. It just seems like something is not right going on at the dealership. At this point I am very upset with Hyundai and Van Hyundai. More

Service, beyond the pale! Coupled with a proficiency, tenacity and very rare demonstration of empathy, Lou Margetis, is simply a marvel. Lou's communicative and magnanimous nature is a boon to Van Hyund tenacity and very rare demonstration of empathy, Lou Margetis, is simply a marvel. Lou's communicative and magnanimous nature is a boon to Van Hyundai; and, for his profound patience and perception, we are grateful. Our recent purchase experience and subsequent interactions serve to highlight both his expertise and indefatigable spirit. The car purchase process can be daunting. And yet, elegantly and expertly, without solicitation, Lou deftly read our minds and conjured the cars we were contemplating. He jostled, chauffeured and personally oversaw minor body corrections in our selection. Further, he simplified the paperwork procedure. Throughout this two-week process, he worked tirelessly on our behalf.  In fact, without Lou's support and even-keeled navigation, we likely would not have a shiny, perfectly coiffed, Kona happily housed in our garage. How fortunate we, to have met Lou at the dealership door. He's not only agile, amusing and articulate, but highly intuitive and skilled at stick-handling concerns, complaints and even the odd circus act!   Thank you, Lou Margetis, for you. And thank you Van Hyundai, for having the wherewithal and insight to place Lou in our purchase path. Accolades! More

Van Hyundai dealership did not disappoint one bit. I dealt with Lou to buy my car and he worked with me on price and all the deals I wanted. He answered all my questions I asked, he also was NOT your ty dealt with Lou to buy my car and he worked with me on price and all the deals I wanted. He answered all my questions I asked, he also was NOT your typical pushy dealer. He did not pressure me into buying the car, he simply cut to the chase did not dance around with numbers he gave me a good offer to begin and made it even better at the end. I cannot say enough good things about Lou and this dealership. More

Excellent service provided. The entire process was smooth and everything went well. Totally satisfied. This was my first time buying a car and they helped me get through the process without any hassle. and everything went well. Totally satisfied. This was my first time buying a car and they helped me get through the process without any hassle. More

Great Dealership I was looking for a particular Hyundai and found it 250 miles away. Hector Sansores worked out a deal and I drove to Van Hyundai to be greeted like a I was looking for a particular Hyundai and found it 250 miles away. Hector Sansores worked out a deal and I drove to Van Hyundai to be greeted like a welcome guest by him and everyone up to and including GM George Donaldson. Rahim was great with all explanation of all paperwork. Final outcome was better than expected. I would recommend this dealership to anyone. My wife is very excited with our new Hyundai Santa Fe. More

My experience with Van Hyundai has been nothing but disappointing and stressful. I have purchased from a different Hyundai dealer and was treated great even after the purchase. I am very pleased with t disappointing and stressful. I have purchased from a different Hyundai dealer and was treated great even after the purchase. I am very pleased with the price of the vehicle but figured out after why it was priced as it was. Customer service and relationships are just as important as price and form the basis of a good business experience. I hope no one ese has to go through what I’ve been through as it has been a very negative experience. Since Van Hyundai did not treat me as a valued customer I hope that others will benefit from my bad experience as Van Hyundai improves their professionalism and customer service. More

Justin Weidman was amazing! Made us feel comfortable with his fantastic friendly customer service. Felt he was honest and helpful. I will ask for his assistance on both of are Hyundai vehicles. Thank you! his fantastic friendly customer service. Felt he was honest and helpful. I will ask for his assistance on both of are Hyundai vehicles. Thank you! More