Van Hyundai

Love my new sante fe Love my new car, loved my salesman. It was my first time buying a car without help but this salesman made it easy. I made contact over an Internet ad Love my new car, loved my salesman. It was my first time buying a car without help but this salesman made it easy. I made contact over an Internet ad for a pre-owned vehicle but Steve told me about new models I could get for a comparable price. He made the whole process easy. More

Horrible Experience with Service Center I bought a 2015 Hyundai Elantra Limited in March 2015. The car has been in the shop twice. The second time for almost 2 weeks. While in the shop I w I bought a 2015 Hyundai Elantra Limited in March 2015. The car has been in the shop twice. The second time for almost 2 weeks. While in the shop I was given a loaner car. While in my possession a rock flew and hit front windshield causing a crack. I totally understand that I should be responsible for this as it has been claimed through my insurance. When they delivered my car after two weeks I was told that they would work something out about crack in windshield since they kept my car for so long but I choose to do the right thing. Now while my car was in their possession someone stole my daughters Iphone 5s out of my glovebox. They could have cared less and wanted me to do the right thing regarding the cracked windshield but they aren't responsible for things missing out of my car and refuse to do anything about it. POOR CUSTOMER SERVICE all around!! Please be aware. I will never in my life refer anyone to them or purchase another vehicle from them again!!!!! More

Customer Care Concerns The staff really believes in taking care of the customer. I first went to see if I could ge something to lower my payments and when I couldn't I let t The staff really believes in taking care of the customer. I first went to see if I could ge something to lower my payments and when I couldn't I let the guys know that I believe they did all that they could but it wasn't within my budget so I thank them and left because due to have to complete my chemo treatment I missed the deal to get in this one car by one day because the offer ended on the day before. I got a call when there was a memorial day sale that was something that I could fit into my budget and I'm very satisfied with that. I appreciate not feeling pressured and they stayed true to their word and even had the color car and interior that I wanted and that's what keeps me coming back because the first time the staff said that they didn't want to put me into something if it wasn't beneficial to me and I can really respect a dealership like that because it shows that it's all about the cutomer and not just a profit. More

The Van Experience. as noted previously My experience was excellent. Thomas Chu and the rest of the Staff couldn't have been any more professional or nicer. It was my ple as noted previously My experience was excellent. Thomas Chu and the rest of the Staff couldn't have been any more professional or nicer. It was my pleasure!!! More

best new car purchase experience ever! Best new car purchase experience ever, I'm bringing a friend to purchase his new hyundai after driving mine! GREAT JOB VAN HYUNDAI OF CARROLLTON Best new car purchase experience ever, I'm bringing a friend to purchase his new hyundai after driving mine! GREAT JOB VAN HYUNDAI OF CARROLLTON More

excellent service, straight forward, fair My 2015 Elantra is my second car from Van Hyundai. I was treated very well, all my questions were answered, and I got the car I was looking for at a My 2015 Elantra is my second car from Van Hyundai. I was treated very well, all my questions were answered, and I got the car I was looking for at a fair price. Painless. I really appreciate Felecia Patton in Sales, Eddie Frazier, Will (Sales Manager), & Rod (Finance Manager) for helping me with this purchase. The follow-up email from the General Manager Richard Lipsey may be a routine event, but it was still appreciated. More

After you buy.......bad service They have no parking available around the dealership and they are right next to 35 and the carrolton downtown, so good luck getting there with a crudd They have no parking available around the dealership and they are right next to 35 and the carrolton downtown, so good luck getting there with a cruddy looking exterior and interior. They make tons of promises about having the best service, but after you buy, they could care less. And they will call and email several times to get you to fill out your review. The sales guy that sold my car is no longer there after 2 months, wonder why. The city is trying to get the dealership to leave, but they won't. After your service visit, they park your car into an over crowded lot across the street with other cars that are being serviced and you need to back out onto a busy street with the exit ramp from 35. Good luck with this!! It is crazy busy traffic all of the time and the people working there are not professional and not that intelligent. More

My sixth Hyundai, and my first at Van, not my last. This was the best Hyundai purchase experience I have had so far, and this is my sixth Hyundai to purchase so far. The team at Van were friendly and c This was the best Hyundai purchase experience I have had so far, and this is my sixth Hyundai to purchase so far. The team at Van were friendly and considerate of my time. From vehicle selection, test drive, and finance, everyone was easy to work with, knowledgeable, and eager to satisfy. More

On our third Sonata I have had my 2002 Sonata (purchased from a private party and, sorry to say, totaled by a daughter), our 2006 Sonata (purchased used from a Plano deal I have had my 2002 Sonata (purchased from a private party and, sorry to say, totaled by a daughter), our 2006 Sonata (purchased used from a Plano dealer and still driven daily by me) and our 2013 Sonata (purchased new at Van, driven daily by my wife) regularly serviced by Van and have received excellent service and treatment by everyone involved. I can think of no reason to switch to any other dealer, unless we were to move to another residence too far removed from Carrollton to make the drive worthwhile. More

Worst Experience of My Life! VERY LONG REVIEW! This was absolutely the worst car buying experience I have had thus far. I, my mother, and grandmother went to this dealership to VERY LONG REVIEW! This was absolutely the worst car buying experience I have had thus far. I, my mother, and grandmother went to this dealership to look at a car that we had seen on their website for my mother. First of all, we get to the dealership and and the car being shown to us is NOT the car pictured on the website. We are simply told "well sometimes they put the wrong pictures on the site." Upon looking at the car, the salesman tells us that this particular car has a dent on the side of it (which is likely why this car was not the car pictured on the website). Had we known that this car had such a defect, we more than likely would not had even gone to see it. But we are here now, and my mother really needs a new car. So we test drive the car, etc. and my mother likes it, despite the dent on the side of the car. I ask the salesman if there could be some kind of concession or discount for the dent, seeing as though if we had known that this car was damaged we would not have come in. He tells us that it is up to the "finance guy" but he will ask him about it. So, we get back to the sales office and the salesman asks me how much I saw the car for on their website. I tell him what I thought it was to the best of my knowledge, thinking SURELY they would double check the price of the car. No. (Back to that later). So our salesman gets my mother's informaton and takes it back to the "finance guy" who goes by the name of Shane, to see what they could do as far as monthly payments. He eventually comes back with the price of the car, minus a "discount" that they had given us for the dent. (Turns out there was no discount, which I will get to later.) We had already told our salesman what we wanted the payments to be around. My mother came with a significant down payment (almost half the price of the car), so we thought surely we could get close to the payment we wanted. Oh boy, were we wrong, according to Shane who spoke to us like children and made us feel like utter crap for even THINKING that we could get a car payment of that amount. I'd like to repeat the things he said to us, but I get angry just thinking about it. He was inconsiderate, uncompassionate, disrespectful and downright rude. While we ended up purchasing the car because, like I said before, my mother really needed a car, our experience was horrific. We needed to come back the next morning to actually pick the car up and when we went home that night, something told me to check the price of that car on their website, and what do you know...the car was CHEAPER than they sold it to us for. The price they sold it to us, minus this supposed discount, was the ACTUAL full price of the car. No deductions. We were blatantly lied to about this. I ask them about this the next day when we went in and was simply told, "well we went by the price YOU told us it was." You're kidding me right? So am I to assume that I can just walk into your dealership and name my own price for any car on the lot and I'll get it for that amount? I was still so tired from the back and forth the night before (we were there for over three hours) that I didnt even feel like arguing about it. I had already made up my mind that they had not seen nor heard the last of me as I would leave a review on every site that I possibly could, I would contact corporate headquarters, contact their GM and anything else that needed to be done. OH and THEN I looked at their website the next day and the very same car is now listed for an entire $1500 cheaper than what they sold it to us for! I couldn't believe it. So, I said all that to say that I will NEVER do business with this dealership, nor refer anyone to them or anything else of that matter. Shane Manry does NOT need the job he has as he cannot deal with people. He needs to be sitting in a closet somewhere. The ONLY saving grace, or so I thought, was our actual salesman as he was nice and compassionate and respectful the entire time. He never lost his composure nor acted like our requests were absurd. But now that I have realized that even HE was dishonest with us, I am rethinking that sentiment. More