Van Hyundai

Bought the 2013 Sonata Limited in 01/13 and love it. It's got the best warranty on the market, good reliability, and is a better value than the Accord or the Camry. also, good worker got the best warranty on the market, good reliability, and is a better value than the Accord or the Camry. also, good worker More

Very Unorganized, I was never given straight answers to my questions, when I finally mentioned how unhappy I was about the way I was treated or the quality of our service I was told 'Oh well, you got the c my questions, when I finally mentioned how unhappy I was about the way I was treated or the quality of our service I was told 'Oh well, you got the car right?! That's all that really matters." Our paperwork was finished the day we drove the car away but 2 weeks later I was getting texted by our "car guy" that we needed to come back into the dealership to RE-SIGN the paperwork. It was the holidays and my & my husband's busiest time at work so we were told it could not wait and our "car guy" would drive to meet me at my work & my husband’s in McKinney. I was not informed why we had to RE-SIGN our paperwork AFTER the new year I was just told it must be done. I still have not received my NEW RE-SIGNED paperwork in the mail yet. We had also provided proof of insurance & proof of employment but after it was scanned into the system two weeks later I was asked to RE-provide the info. There are a few other things that are still up in the air. I has been a very bumpy ride and I am very upset how we were treated. The attitude around the dealer is like it's "owed" to the "car guys" that everyone buy a car...Like they could care less. It's very frustrating. I feel like they got us to sign the paperwork, got the keys in our hands, and got us out the door and now they have washed their hands of us. And the icing on the cake was the day after we bought the car I got in and was playing around with all the new gadgets and found white sticky goop around the gear shift AFTER I was told that the car was cleaned and detailed. When I brought it to the attention of the dealer I was told that they will detail it again when I bring it in to get the windows tinted...I will not be using Van Hyundai for ANY of my car needs nor will I be referring anyone to you. More

CJ was extremely helpful in locating a vehicle that suited my needs in a very efficient manner. I would highly recommend CJ to anyone I know that is interested in buying a car. suited my needs in a very efficient manner. I would highly recommend CJ to anyone I know that is interested in buying a car. More

My experience with Van Hyundai was great. They took time to listen to my needs and help me find the vehicle that was right for my needs and wants. to listen to my needs and help me find the vehicle that was right for my needs and wants. More

All dealer representatives were friendly and informative. We dealt primarily with Stevie Van Pelt and Waldo Miranda. They quickly responded to all of our questions and offered to help in any way. We needed We dealt primarily with Stevie Van Pelt and Waldo Miranda. They quickly responded to all of our questions and offered to help in any way. We needed to confirm the color of the interior before purchasing a vehicle, so they got one from another dealership and brought it directly to our home so we could look it over. Vehicle operation was thouroughly explained before we left the dealership. More

i got my third car for me from Tom chu. i strongly i got my third car for me from Tom chu. i strongly recommend him if you got a chance to buy Hyundai cars. He is fantabulous guy. i got my third car for me from Tom chu. i strongly recommend him if you got a chance to buy Hyundai cars. He is fantabulous guy. More

Van Hyundai has excellent customer service and is extremely knowledgeable about their product! They worked fast on getting me exactly what I wanted. I highly recommend their dealership. extremely knowledgeable about their product! They worked fast on getting me exactly what I wanted. I highly recommend their dealership. More

Everyone was friendly and answered all my questions. They offered more than enough information I needed about the cars I was interested in. Although the paper work took some time to complete, I am happ They offered more than enough information I needed about the cars I was interested in. Although the paper work took some time to complete, I am happy with my new car and the service I have received. More

I had first been interested in the Hyundai Sonata a couple of months back. I was pretty positive I wanted it so I sent in an email to their sales dept asking about what kind of down payment I could exp couple of months back. I was pretty positive I wanted it so I sent in an email to their sales dept asking about what kind of down payment I could expect for a new lease. Thomas Chu was nice enough to get back to me quickly and provided the information I needed. A few weeks went by and I finally had my finances in order to lease the Sonata, I went to Van Hyundai and asked for Thomas but he was busy helping another customer so their new employee Chris helped me out. He was new, but very friendly and honest and knowledgeable about the car. We took out the Sonata on a test drive and I was impressed so we went back to talk finance. Thomas proceeded to come back to handle this aspect I'm assuming since Chris was new and still learning the ropes. Thomas came up with a price and we negotiated back and forth until we agreed on a price. I then proceeded to deal with Matthew in Finance who broke down the price and what I agreed to. To my dismay Thomas had stuck in a few options that I wasn't aware of. This really ticked me off, because above all else, especially dealing with buying a new car I want honesty. Matthew was kind enough to explain everything out, and I thought he did an excellent job. They followed up with me when my car was ready, and I'm now a couple of days in and love my car. So just to recap. Chris was awesome, so was Matthew Torres. Stay away from Thomas Chu More

I started Saturday morning on an excursion to test drive various cars. I had had an SUV for the last 5 years, which I loved, but wanted to venture out and see what cars had to offer, really not intending to various cars. I had had an SUV for the last 5 years, which I loved, but wanted to venture out and see what cars had to offer, really not intending to buy. I visited Van Hyundai on Saturday night after test driving various cars at other dealerships. No one really had what I was looking for or, in one case, never bother to even greet me. By the time I got to Van, I was torn between 2 cars - The 2013 Gensis Coupe and the 2013 Sonata Limited 2.0 Turbo. At Van, I had the pleasure of meeting Nathan Gates and even though it was late, he greeted me professionally, with a smile, listened to everything I said, and never once did I feel pressured or placated. He offered to work up numbers on both cars because he could see I was undecided. Once I did decide, Eugene in financing took over. Eugene walked me through every services offered, answered my questions and allowed me to make an informed judgement. By the time I completed the paperwork, Nathan was there to open the door to my new Sonata, freshly cleaned and ready to drive home. The Sonata won out purely based on lifestyle. I would highly recommend Nathan and his team! If I get the opportunity to own 2 cars, Nathan WILL get a call to have my Gensis Coupe gassed up and ready. Again, great experience! J. Gonzales Carrollton, TX More