Van Hyundai

Initial experience with Van Hyundai was good. Eddie Frazier was very friendly and helpful. Very thorough explaining the car I was purchasing, especially getting in the car with my husband and I before Frazier was very friendly and helpful. Very thorough explaining the car I was purchasing, especially getting in the car with my husband and I before we left the dealership, explaining the mechanics. However, after my husband and I left the dealership, I ran into a major snag. We used my 2006 Sonata as a trade-in, getting the cash back in the deal, instead of applying it to the purchase of the new Sonata. Originally, I was going to give my trade to Car Max, which gave me a generous offer. Van Hyundai said they would match their offer plus $2,000 (which was added in when negotiating the price of the car). They never gave any indication this might be an issue. They keep giving me the run around, saying this isn't usually done, etc. The other frustrating thing was it was really hard to get a hold of anyone. Always away from desk, with a client, or I left a message and never got a call back. Over three weeks later, my husband went back to the dealer and demanded either we get the check for our trade-in, or we will turn the car back in and get our trade back. Needless to say, we received the check a few days later. Lesson learned...never trade in my car again to a dealer. Will sell on my own, or go to Car Max! After all that headache, I am really enjoying my new 2012 Sonata! Would definitely recommend Eddie as a sales person, but make sure you get everything clarified once you enter the finance den! More

I found Van Hyundai through the Costco auto buying program. I had initially tried to work with my local dealership but I was not satisfied with the deal they offered me. Eddie Frazier at Van Hyundai w program. I had initially tried to work with my local dealership but I was not satisfied with the deal they offered me. Eddie Frazier at Van Hyundai worked with me over phone and email to get everything in order for my purchase. He gave me every discount I qualified for and in the end, I was satisfied with the price. I flew in from out of town to take delivery of my vehicle. He picked me up from the airport that morning. He did a thorough job of explaining every feature of my new vehicle, insuring that I was comfortable with it. Because most things were in order before I even set foot in the dealership, the financing process was fairly seamless. I had about a seven hour drive home and Eddie called me later that evening to make sure I had made it home safely. The following day, he called me to make sure I was still satisfied with the car and to follow up in case I had any questions. I have never before experienced this level of customer service when purchasing a vehicle. More

This is the closest Hyundai Dealership to my home, as I was shopping 5 other Dealers in the DFW area. Asked Stevie Van Pelt over the phone twice for best price on 2012 Santa Fe and to email it to me. He ca was shopping 5 other Dealers in the DFW area. Asked Stevie Van Pelt over the phone twice for best price on 2012 Santa Fe and to email it to me. He called to follow up on his alledged email. Never got it AS HE DID NOT LISTEN TO THE CORRECT EMAIL ADDRESS TO SEND IT. Gave him the email address again. 4 days later and still hadn't received it. Not only I am buying from Huffines Hyundai in McKinney, Van Hyundai has ALSO lost the opportunity for the Service business on my new Sante Fe for at least the next 5 years! More

Went to this dealership to take a look at a new Sonata and Tom Titus was the sales person I delt with the entire time. He showed me multiple vehicles that were in my price range and used no pressure at al and Tom Titus was the sales person I delt with the entire time. He showed me multiple vehicles that were in my price range and used no pressure at all in making a decision. After I test drove a few vehicles I left and did some research. I came back to test drive a different trim of the Sonata and purchased the vehicle that day. Tom was the best sales rep I have had a car dealership. Very knowledgeable and friendly. I would reccomend this dealership and this sales person to anyone purchasing a Hyundai. More

I had a 2003 Hyundai Sonata that I loved and never had a problem with but it was getting old and starting to look it. I have been putting off buying a new car for way too long because I was so dreading the problem with but it was getting old and starting to look it. I have been putting off buying a new car for way too long because I was so dreading the car buying experience. Brad Dechent and the team at Van Hyundai not only was friendly, very knowledgeable but they actually made it a pleasant experience. I highly recommend buying a Hyundai from Brad at Van Hyundai!! I wont wait 9 years to purchase next car just out of fear of car salesmen again! More

They worked very hard to make sure we got what we wanted - Hyundai Elantra Limited. My wife and I had several questions about the car and also how to go about getting one as we had never bought a new car b - Hyundai Elantra Limited. My wife and I had several questions about the car and also how to go about getting one as we had never bought a new car before. We first visited the dealership about two years ago but at that time my job situation made it not the right time to buy a car. Now we have a new one and we love it. More

Tom Chu is a fantastic salesman. Tom worked very closely with my husband I and made sure that I got what I wanted - car color and no sun roof. I would also like to thank Eddie for answering all my question with my husband I and made sure that I got what I wanted - car color and no sun roof. I would also like to thank Eddie for answering all my question when explaining the car's technology. Each day I fall more in love with my new car. Thanks guys for a great job? More

Mr. Thomas Chu made sure that I was well-informed of everything and would patiently answer all of my questions, no matter how small. He was never rude or vague or showed any signs of discourteous manner everything and would patiently answer all of my questions, no matter how small. He was never rude or vague or showed any signs of discourteous manner in any way. My visit to the Hyundai dealership was a very pleasant experience, mainly thanks to Mr. Chu and the way he treated me as well as my parents who were with me. More

Eddie was a great sales person, and the finance gentleman that helped me out was great too (his name slips my mind). I had a great experience overall at Van Hyundai! that helped me out was great too (his name slips my mind). I had a great experience overall at Van Hyundai! More

I was looking at a few different types of SUVs at several different dealerships when I went to VAN Hyundai. I had wanted to look at a Tuscon, and the sales associate was very friendly accomidating and knowl different dealerships when I went to VAN Hyundai. I had wanted to look at a Tuscon, and the sales associate was very friendly accomidating and knowledgible about the vehicle. He showed me several models, and then had me take a test drive. He worked with me all through the purchase process, financing and showing me the features of the SUV. He and everyone at the dealership was great! More