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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.0
5,449 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,449 reviews

December 16, 2022

Service had the vehicle for a difficult troubleshooting issue for 7 days. My service rep did not respond to any of the 2 texts or voicemail left inquiring about progress. On the 8th day I went down to see More

by Robkirsch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vahe Gabrielyan
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm concerned to see this feedback, as it does not reflect the timely and responsive professionalism I expect from our staff. I sincerely apologize for any delay in communication and in completing your service needs. I understand your frustration and I'm very sorry we've lost your business. I will address this issue with the rest of my team so that we can make improvements in the future. Please don't hesitate to reach out if there are any additional details you'd like to share. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 14, 2022

Bought a car 2 weeks ago. Already have issues. Was told the first appointment is next month. More

by caitistauffer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Leo
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm really sorry that you are having issues with your vehicle. We strive for best-in-class care and I apologize for letting you down. If there is anything else we can do to assist you or make things right, please let me know. Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

December 13, 2022

I almost got defrauded for almost $3900 for repairs my car didnt need. If I wasn't a technician I could be deceived, so I will help others to avoid this place. More

by YOONOOCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny, Armen
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are disappointed to hear this. I can assure you that we only recommend services that we feel are in the best interest of our guests and their vehicles, and it is concerning that we left you with the wrong impression. Would you be willing to speak with me about what happened here so we can learn from it? If so, please give me a call. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 11, 2022

I have very good experience with the Russell Westbrook and they recommend everyone and I am so happy with the service thank you More

by Oganianarshak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank you for hector Very good service
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Dec 11, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We’re glad we could deliver a 5-star experience! We hope to see you back again and wish you safe travels until then.

December 09, 2022

Outrageous unbelievable quote for repair. New engine and install cost less. No follow up calls or texts. Bad service. Will never buy Ram again. More

by uvasau1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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Dec 12, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that you were dissatisfied with our pricing, and that you didn't receive more attentive communication from our team. Customer satisfaction is of the utmost importance to us and I would be happy to speak with you about this in more detail. Please feel free to be in touch directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 08, 2022

Hector was very polite and helpful. I was in and out in about 2 hours More

by kamilehorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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Dec 08, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the 5-star review of Hector and our team here at Russell Westbrook Chrysler Dodge Jeep RAM!

December 06, 2022

The service was great. Sorry it took me so long to finally post. Everyone was nice. Thank you for helping me out :) More

by salinasm91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio
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Dec 07, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing this great feedback with us! We appreciate your trust and business. Please let us know if there is anything else we can do for you!

December 05, 2022

Helpful and nice i did have a few concerns about car and please call me soon I would like a few answers More

by lydmorales28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Klaumenzer
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Dec 07, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review of Russell Westbrook Chrysler Dodge Jeep RAM! At your convenience, please give me a call at the number below! Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

December 05, 2022

Sultan was amazing thank you guys so very very much for this hassle free experience More

by rosioreyes05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sultan , Alex Klaumenzer, Matt Eatezadi
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Dec 06, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave Sultan and the Russell Westbrook Chrysler Dodge Jeep RAM team a five-star review!

December 03, 2022

This location has the Best deals and service. will definitely recommend to friends and family More

by Noemi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rayan Saab
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Dec 05, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your recommendation means so much to us! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your kind words about our team. Have a wonderful day!

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