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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.0
5,449 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,449 reviews

November 09, 2022

Hector was a true gentleman in his treatment of our service needs. I would highly recommend using him for future service needs. More

by Sherv11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector, Walid Benterki
Nov 10, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so glad that Hector has been helpful—he will appreciate your words very much. Thank you for this kind review and for coming to us at Russell Westbrook Chrysler Dodge Jeep RAM.

November 09, 2022

Bought many trucks in the he past wasn’t treated very well he knew there weren’t many service bed trucks out there so he didn’t really care if I brought it or not More

by email4hansens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keven John
Nov 09, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry that our team wasn't more helpful or customer service-focused. We'd like to help make you a satisfied customer, so please let us know if there is anything we can do to make things right for you. Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

November 04, 2022

The past two times I was hear I asked for additional quotes for additional services. Both times I did not get them. Last year I was told I needed a new motor mount at 52,000 miles and I replaced them b More

by JK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the lack of attentive service and for any oversight with regard to your vehicle. We strive to deliver a seamless and thorough experience, and it is never our intention to inconvenience our geusts. I would appreciate another chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please give me a call directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

November 02, 2022

We pre-ordered a Pacifica, got good communication when it was about to arrive, and got an attentive sales person and his manager to give us a fair deal. More

by Djr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo
Nov 03, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is thrilled to see your glowing review! Thank you so much for supporting Russell Westbrook Chrysler Dodge Jeep RAM and please let us know if you need anything down the line!

November 01, 2022

I ordered a 22' Ram TRX in May of 22'. The process was very easy and straight forward. I was notified 6 months later that the vehicle was en route to be delivered. I went to the dealership More

by Mercyless30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Klaumenzer, Rayan Saab, Jason Matar
Nov 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for leaving Russell Westbrook Chrysler Dodge Jeep RAM a five-star review, and congrats on your 2022 RAM 1500 TRX! We are grateful to hear that you are happy with your experience from the delivery to the final signing. Your support for Rayan, Moe, and Analia will also be shared. Safe travels!

October 31, 2022

Great job! Respect for Kevin. Everything was perfect. I really happy with my new RAM. More

by Alex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin. Commercial Sales
Oct 31, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Alex, thank you for the great review! We are thrilled to hear that Kevin delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

October 31, 2022

Good job . great service the car is in excellent condition drives perfect thank you so much More

by Arman Bannahayn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus
Oct 31, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Arman, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

October 28, 2022

Service writer JR keeps in touch and lets you know the status of your vehicle, got it done in a timely manner. More

by whogas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JR in service
Oct 28, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are thrilled to hear that JR delivered such a successful service experience. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

October 27, 2022

So called diagnosis was not done. Car was returned dirty and problem not fixed. Dirty means disgusting glue on my driver door, trash in passenger side and my dashcam was ripped out. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to see that your service experience was not a positive one, John. We aim to deliver top-notch service to our valued guests and it is disappointing to see that your problems remain unresolved. I would like to see what I can do to make things right and I hope you'll give me a call at your earliest convenience to discuss the matter in greater detail. Thank you for your feedback, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

October 27, 2022

The dealership was great & im very happy with my deal & Jeep. I have to give my salesman, Ara a big two thumbs up. I hate the car buying process & he made it painless & even enjoyable. More

by mix4food
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ara, Rayan Saab
Oct 28, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review. We are happy to hear that you're satisfied with your Jeep, congrats! We appreciate your business and are glad that you are a happy customer of Russell Westbrook Chrysler Dodge Jeep RAM.

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