Van Nuys Chrysler Dodge Jeep Ram

Hector made sure to update while my car was being serviced. I really appreciate that. The time that Hector quoted me was also met. thanks again! serviced. I really appreciate that. The time that Hector quoted me was also met. thanks again! More

Called in for service to schedule my first service. Was advise that they don’t take appointments for oil change and inspection. Arrived at 7:55 am on Saturday, August 7th. Was told it was a wait of about a advise that they don’t take appointments for oil change and inspection. Arrived at 7:55 am on Saturday, August 7th. Was told it was a wait of about an hour and a half, fine. Was waiting there and told the staff that. Around 8:40 am a screaming match between a sales manager and a sales associate happens because the sales associate is bringing up a concern around another sales person closing leads that they’ve already worked on. Instead of the sales manager deescalating the situation, he starts screaming and cussing out the employee to the point the whole floor can hear it. Unprofessional and uncomfortable. Clerk advised me my vehicle was ready around 9:40 and he apologized for the wait, as they had to deal with a tough customer. Which is fine, I understand these things happen. But then I get to my car and my check engine light is still on due to tire pressure being low. So they didn’t do the inspection they just changed the oil. Because I’m in a time crunch and they’ve already been delayed, I just go to a gas station to resolve it but this is not what I pre-paid for apart of my vehicle package. It’s like this dealership will only respond to people who will scream at them. More

I thought the service was outstanding thank you for your time and courteous service. I live in Calabasas so it’s hard to get in I only wish you were closer. time and courteous service. I live in Calabasas so it’s hard to get in I only wish you were closer. More

The service department was great: professional, courteous and efficient. But the computer system in the jeep has been unstable. 1/3 of times, it won't recognize the phone when I plug the phone in with UBS. and efficient. But the computer system in the jeep has been unstable. 1/3 of times, it won't recognize the phone when I plug the phone in with UBS. It was repaired last time, but nothing has been improved. I also received a strange call from the sales/finance department to trick me into buying the jeep without asking me how I liked the vehicle or explaining to me my options for the possible purchase. The guy simply asked, "Did Jose call you to tell you about your finance?" I told me I was unaware of any financing. He replied that he could offer me a good deal and I should take it. I asked him what for. He kept saying to finance my jeep as if I bought my jeep instead of leasing it. I finally told him that I didn't buy a car, only took my leased car for service. He said he knew but I should buy it. I don't appreciate aggression and dishonest. More

I appreciate the excellent customer service. Benny explained in details my options for service and kept me updated throughout the process by text messages. Thank you. explained in details my options for service and kept me updated throughout the process by text messages. Thank you. More

Vade was a as----- you fixed a recall that had already been repaired you said it would take maybe 2 days on the 4 day i had to pick up car .car was taken for radio harness problem.look at notes from last been repaired you said it would take maybe 2 days on the 4 day i had to pick up car .car was taken for radio harness problem.look at notes from last survey was my treatment because of that .paid cash for my car at your dealership looked on yelp to late and it the games you play caller id and you screen the people you will talk to yoi will not see me again. Would. Have been 5 time repeat dodge buyer i will file complaint with. Dodge Corporate BBB .and as i told a manager i will retire in 5 months have a little free time on my hands standing out with a banner and bull horn on the sidewalk sounds pretty fair your reviews and yelp tell a different story buyer beware you will get 20000 dollars of free bad advertisment More

Kept my car for nearly three days for a 30K service without ever telling me it would take that long. Had no courtesy vehicles. Told me to get a rental car that would be fully reimbursed but Jeep is n without ever telling me it would take that long. Had no courtesy vehicles. Told me to get a rental car that would be fully reimbursed but Jeep is not reimbursing the full amount. Service advisor told me he would call me the next day and then neither showed up for work nor told a coworker to call me. More

I was a first time buyer looking for a challenger scatpack and my guys Joe and Raffi gave me an excellent first time buyers experience. scatpack and my guys Joe and Raffi gave me an excellent first time buyers experience. More

Hector is wonderful he always taking care of everything so well so nice and professional I really love working with him and he is the one make me back again and again so well so nice and professional I really love working with him and he is the one make me back again and again More

Everyone was friendly and very helpful. Salesperson was very professional and easy to talk to. I would recommend this dealership to anyone interested in purchasing a vehicle. very professional and easy to talk to. I would recommend this dealership to anyone interested in purchasing a vehicle. More