Van Nuys Chrysler Dodge Jeep Ram

This dealership provided me with the worst customer service I have ever received from a car dealership. The staff is very rude, and acted as if I was putting some massive amount of stress on them by br service I have ever received from a car dealership. The staff is very rude, and acted as if I was putting some massive amount of stress on them by bringing my buisness to this location. Upon arrival at least 6 employees were sitting at their windows on their phones.. not one of them looked up to great me or offer assistance until I said "can I please have some help". I will never bring my vehicle to the Russell Westbrook location again. More

Great service! Rogelio was definitely very helpful and professional. Service was done in one hour, perfect time and very convenient for me.Thank you so much. professional. Service was done in one hour, perfect time and very convenient for me.Thank you so much. More

What’s the point in taking my car to get “fixed” if it was given to me back with the same issue. Twice. Then not being helped properly by the department and always being put on hold or being clicked on. was given to me back with the same issue. Twice. Then not being helped properly by the department and always being put on hold or being clicked on. More

Horrendous service - terribly inattentive - complete lack of knowledge of work flow - insecure representative - zero care - made my car worse - will never come back here again. of knowledge of work flow - insecure representative - zero care - made my car worse - will never come back here again. More

Great help, great customer service. Quick reliable. Would go back again and again. Keep up the great job. Payman was my rep and will go back. go back again and again. Keep up the great job. Payman was my rep and will go back. More

It was a very fast and easy transaction, getting in line, said what had to be done, and last but no least wait for them to finish... said what had to be done, and last but no least wait for them to finish... More

Hector in your service is outstanding and professional. It's nice to receive assistance with a smile and know that your service advisor cares about your needs and if all your expectations were addressed. It's nice to receive assistance with a smile and know that your service advisor cares about your needs and if all your expectations were addressed. Thank you Hector for your professional service and attention to detail. More

This dealership was one of the best I have come across! The hospitality and patience that they showed, really made me comfortable in making the purchase I did! I would recommend them to anyone and everyone The hospitality and patience that they showed, really made me comfortable in making the purchase I did! I would recommend them to anyone and everyone! Thank you! More

Ray at Russell Westbrook Jeep was excellent at getting me the exact Jeep I was looking for. He provided all the resources needed to answer all my questions about the Jeep models and was very responsive when the exact Jeep I was looking for. He provided all the resources needed to answer all my questions about the Jeep models and was very responsive when I contacted him with questions. Esteban and Hassan were very thorough with the financing on the Jeep and made the process very easy. Thanks to these guys I'm out and about enjoying my new Jeep with the top down - so brilliant!! More

Service advisor was very rude when dropping off and picking up, did not communicate when the vehicle was ready. When picking up vehicle other employee refused to help. picking up, did not communicate when the vehicle was ready. When picking up vehicle other employee refused to help. More